almost forgot it has to be in writing sent certified mail.
we get a few here and there because we get back logged with add/on change orders subs labor shortages the usual stuff that plagues our industry especially in house labor this year has been a doozie. we explain it's with in your write but be advised there is penalty that usually gets there emotions back in check and also remind them that it takes about 2/months to get a permit, own the permit and should you cancel your permit will be cancelled as well and you'll start all over with some kitchen guy trying to build your deck.
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