I would say that this is a bad place to survey the problem of call backs. It's not a problem associated with people who care about their craft, and respect others. The people who have that kind of interest are found here in this forum.
So then the question is, how the hell do I reach contractors who don't share or understand your interests. People who don't understand that reputaion is not just their own, but the taint they put on all of us.
At my encouragement, our company looked into having roofers, waterproofers, etc. conduct meetings to discuss the problems they encounter on our jobs with our superintendents. Guess where that went? Headlong into a brick wall. Funny thing is that the tradesmen I talked to about their willingness to participate nearly jumped through their Nextels at me to do it.
The fence between residential and commercial is tall. But I just want to say how impressed I am with the sense of pride you all have, and wish the good business sense you all have could be brought to the Charlotte, NC commercial market.
You know what? That's the biggest problem we have with weak subcontractors. Poor business judgement. And for our part, the GC, poor supervision.
I think I'm looking for a cure for stupidity, lol.