I get a service call to repair 2 toilets
house is in severe disrepair...toilets were old and had so many issues I recommended throwing them out...she said to repair what I could
so I have to turn the water off to replace a stop valve
when I turn the water back on her bath faucet plugged up with rust...when I took a wrench to remove the aerator the thing just broke off...the faucet was a POS...
what would you do?
at first I thought I had to give her a new faucet out of my pocket...since I wasn't even told to touch it....then I thought about how any plumber who did the same job would have the same result..it really wasn't my fault
since the job was on the way home I decided to replace the faucet w/o a trip charge...gave her labor at 1/2 price and also gave her the faucet at my cost....total to replace it w/ 2 new stop valves was only $117.50 (I gave her a generic faucet)
customer was happy and knew their stuff was junk...
did I do too much or too little?