I hire subs to frame a house for a customer. They mouth off to the customer that they haven't been paid and "if all the materials were on the job when they started, they would have finished a week ago."
Truth: at no time has materials been an issue. Payment is due them on completion. Yet I have given them two draws. Ironically, the person who complained to the customer has not been on the job after getting his last draw 10 days ago. Also, they would have finished by now if they didn't take four day weekends and 6 hour work days.
How do I keep the subs from undermining my relationship with the customer. This is an elderly man who wants to be kept out of the daily issues, yet subjects himself to an earful from the subs.
I would prefer to take the high ground, ignore the B.S. and just get the job done. But the B.S. is causing me problems.
Any thoughts?
Truth: at no time has materials been an issue. Payment is due them on completion. Yet I have given them two draws. Ironically, the person who complained to the customer has not been on the job after getting his last draw 10 days ago. Also, they would have finished by now if they didn't take four day weekends and 6 hour work days.
How do I keep the subs from undermining my relationship with the customer. This is an elderly man who wants to be kept out of the daily issues, yet subjects himself to an earful from the subs.
I would prefer to take the high ground, ignore the B.S. and just get the job done. But the B.S. is causing me problems.
Any thoughts?