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True. And if you have information that is of public record (ie, mechanic's lien) then the person you are talking about doesn't have much recourse.
Something to check with an attorney. Many records that are called "public record" are on private network and it doesn't mean its freely accessible by anyone anonymously (i.e. not searchable by anyone on network).

Infractions are public record. Washington state court's website used to allow search by infraction type and name. For example, you type in your friend's name on their query form, it would return every type of infraction he received, criminal, traffic and infractions within the State of Washington. These records are still "public" but there are usage restrictions. Out of privacy concerns, they're no longer available in this format.

One could still go to the court house and still get the relevant records, but it doesn't stop the court from requiring the requester to provide information and make "who requested records?" to become public as well.


Here is the rub. There is Angie's list and many other sites where a home owner can rate a contractor. But if we try to make a site where we rate the homeowner we can get in trouble? How does Angie's List get away with what they do?
It is generally frowned upon and I certainly think its against professional ethic. Patients are able to post reviews on doctors too, but their reply must not violate HIPAA.

If you think you can call out customers publicly for payment issues, why shouldn't creditors be able to publish your late payments, delinquency etc? HIPAA protects your health information, but why shouldn't providers be able to publish patients with delinquent accounts?

To health care providers your statement "but insurance was supposed to pay for it" for services they provide on your body is on par with "but my wife was supposed to pay for the other half" on service you privde on their house.

Should they index and make public everything about your delinquent account so people can search you and find out "John Doe DOB of address has $15,355 in unpaid debt to xyz medical clinic" ? Even if it didn't break the law, it's certainly in bad taste.

Many contractors use "PO BOX" to not publish their home address.
But does the business owner vote? Who owns business is public record.
Does that person vote? If so, address is obtainable from voter's registration, a public record.

Is he married? Marriage license is a public record.
Does she happen to be a state employee? What does she do and how much doe she make? That's public too, but requires submitting ultiple requests to different areas of public agencies to get all that.

How would you like it if someone made a site to make all of that accessible all at once through a click?
 
"If you think you can call out customers publicly for payment issues, why shouldn't creditors be able to publish your late payments, delinquency etc? HIPAA protects your health information, but why shouldn't providers be able to publish patients with delinquent accounts?"

They do.
It's called your credit report.
 
Great point! Matter of fact, I was thinking of this earlier today! There comes a point when the consumer becomes too much, too picky, too whatever. Then come the bad reviews (no matter what the outcome of a job/project) ... hard-hitters for many honest businesses. Some folks are just a bit off-their-rocker ... and pleasing them is impossible.


ReVisions -- A Cincinnati Window Company
 
I thought about this before and figured it would be best to keep the clients out of the site completely, a contractor only membership.
My thoughts were to use your license number, moderator or whoever could look up the license number and mail an "activation" number to the listed address or an email address if listed.
 
This is a good concept, although with experience there are many tell-tale signs that you are dealing with a difficult client. Like if they say something to the effect of, "I've had 4 other guys over here to do an estimate and none of them would call me back!" you have to figure that there's a reason behind that.
 
re: nasty client .com

hey.... i looked at the site, it looks very much like the site that i'm putting together www.slopaynopay.com
it's a wonderful idea, and i hope one of us (or all of us if we can consolidate and work together instead of competitors) makes this happen soon. anyone is welcome to contact me to discuss possibly doing business together- PLEASE do! i also welcome stories from
contractors who'd like to be entered into monthly contests- their stories will be published (funniest, most difficult customer,etc.) to
win some great prizes. contact me, harpdog @ ethos4u2@yahoo.com
 
The way I look at it contractors this days should have all types of weapons in their arsenal. I am talking:

-Diplomatic
-Legal
-Semi-Legal
-Illegal

When I am talking diplomatic,I mean that sometimes you have customer who plain and simple has no money but wants to get work done. To be quiet honest I feel bad for people like that and just try to work out a deal for them. I had a lady who was 75 and told me straight up that she does not know if she will be alive 5 months from now so she just needed a patch on her stucco but she really did not have enough money to pay for her bills and pay me.

I told her I will patch it for 100$ materials included and she can pay me in the end. She agreed. It happened so that she did not have money in the end. You could tell she actually did not have money and was very sad about it. I said "no problems" and she called me back in the end of the month to pay.

So sometimes best solution is just to stay polite regardless of how irritated you might be, especially if you get bad feeling of sorts or know from get go what you are signing up for.

Legal actions wise, I think every contractor should have air tight contract and I would strongly suggest using lawyer's help in order to put something you actually want on the paper.

Make sure your insurance,bonding and accounting is in order so customer can't slip out by proving your incapability to take on project properly or possible "decieving" you did because your bonding expired a day before job was done.

Liens are good way of getting your money out especially if customer not entirely sure what lien is and you get to explain it. Which means you get to explain what lien is the way its most profitable for you. You dont necessary need to mention that if building is liened all they can't do with it is sell it or rent it...you get the picture.

I also find that putting clause about possible interest on late payments very useful. I charge 2.9% bi-weekly for a total of roughly 6% a month.

Release of materials is another great weapon in contractor arsenal. The fact that you have not released materials to customer (whether they been bought with their money or yours) means one thing...if you feel cheated,you get to take your materials back...and I am not entirely against bashing up that brand new stucco I just gave them...

Semi-Legal actions come down to what your imagination actually can think off...I remember once customer stiffed me for money couple of months ago and they were going to sell the house, so I got some of my friends to hang outside of place on open house days. Price on place got lowered three times. You can imagine people did not want to pay same amount of money to live in "unhealthy neighbourhood"

Even standing in front of place if you know that other contractors are coming in and just informing them that guy/lady/couple dont like paying for their bills might be more than plenty.

The very last i would mention illegal ways that I try to stay away from but sometimes its impossible. I had a really pain in the butt customer who thought he was big shot because he was associated with some first nations gang that straight up called me and told me to stop bothering customer for money.

Needless to say that when I got my friend to call them,payment was never an issue again.

Certain people just dont understand...sorry for the rant,just had to vent out.
 
WaffleFace,

Yes there is a site that you can search and give feedback about customers. It's called Business Beware. It's for all businesses but especially for contractors.
Sounds like a nice site I'm going to check it out right NOW!! lol....As a note, if you worry about attracting bad customers you will only attract more.

Focus on the positive, I get paid off every job and the few bad customers get pushed off to collections where I can make their life hell for not paying me...especially if they care about their credit.....

roofing charlotte - painting - remodeling company
 
Sounds like a nice site I'm going to check it out right NOW!! lol....As a note, if you worry about attracting bad customers you will only attract more.

Focus on the positive, I get paid off every job and the few bad customers get pushed off to collections where I can make their life hell for not paying me...especially if they care about their credit.....

roofing charlotte - painting - remodeling company
Very good point. Keeping your focus on the vast majority of people you serve and staying positive is good advice.
 
good point

Very good point. Keeping your focus on the vast majority of people you serve and staying positive is good advice.
I think if I learned anything from this thread its just that, STAY POSITIVE. I'm glad I read that cause I've been really bitter the last few days from customers dragging their feet to pay. Sure they are "good for it" but they are really messing with my cash flow. Knock on wood haven't had a customer stiff me yet, I guess slow is better then none.

Schedule of Payments should be based on cash flow and stages of job completion. If they don't pay, put a lien on them! Man I love this place I learn or affirm something every time I log on.
 
There is a new website called repdefender.webs.com that is free.
The format is, This is a place where contractors can post about their bad customers and contractors can post the false information that a customer claimed against them on the internet and the members will overwhelm the site with good information about that contractor. This is done to force customers to go through the proper channels to file a complaint, not just trash them on the internet.
 
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