Back in 2012 we did a roof replacement for a client of ours. Before starting, the client had cautioned me that the guy next door was upset they did not hire his friend. Their neighbor is a painting contractor, so he must have his own little network of various trades friends.
The 2 homes were close together, so we had put sheeting along the side of his home to protect his siding and windows, and tarps and sheeting along the side of the home we were contracted to do.
In the process, there were 5-7 tar marks still on his house from small debris that made it through the spaces in the sheeting.
The neighbor had never approached me or anyone on our crew, but did to our client. We used Alco Asphalt and Tar remover to wash these spots initially. After hearing from my client, I knocked on his door, to ensure him we could get everything clean, and to smooth things over. He just got home, but would not answer the door, so I left a card in his door.
The next day, I had went over with another guy, we throughly cleaned the side of his home, first with the Asphalt remover that we normally use, and after with our normal siding cleaner.
About a year later, I got a letter from his attorney asking me to make a claim for 10k to my insurance provider to replace his siding. So I consulted with my agent, and attorney and had my attorney reply asking to meet at the home to inspect any damage and resolve the issue. This was in October of 2013. Included in the letter was a video I took with my iPad the day we got the letter. It's very clear and very crisp, shows me walking up and down slowly the entire side of the house with only 1 mark on the siding, and upon zooming in it shows that the dirty area is actually one of the vents at the bottom of the vinyl siding draining dirty water out, leaving some dirt on the siding, but clearly not tar.
Just last week, I got a letter from this guys insurance company, and they did a claim for him, for "damaged siding". No work has been done, but they generated a check to him for $1,200. They asked me to make the claim to my insurance company.
I sent along documentation that I had from the entire process along with my video and had requested to meet an Adjuster at the home to determine any damage. But they have already made the claim.
My agent turned it over to my Insurance company, but I don't feel they would fight this very much over such a small claim. But I'm debating telling them I'll take responsibility for it, make no claim, and I'll fight it myself.
I'm pretty confident with my video, my letters from my attorney to him and his attorney that I could win. I've asked to be shown this damage to resolve the issue and I've never been given that opportunity by them.
I'd love to hear any feedback or any advice from anyone who has had these things come up before!
The 2 homes were close together, so we had put sheeting along the side of his home to protect his siding and windows, and tarps and sheeting along the side of the home we were contracted to do.
In the process, there were 5-7 tar marks still on his house from small debris that made it through the spaces in the sheeting.
The neighbor had never approached me or anyone on our crew, but did to our client. We used Alco Asphalt and Tar remover to wash these spots initially. After hearing from my client, I knocked on his door, to ensure him we could get everything clean, and to smooth things over. He just got home, but would not answer the door, so I left a card in his door.
The next day, I had went over with another guy, we throughly cleaned the side of his home, first with the Asphalt remover that we normally use, and after with our normal siding cleaner.
About a year later, I got a letter from his attorney asking me to make a claim for 10k to my insurance provider to replace his siding. So I consulted with my agent, and attorney and had my attorney reply asking to meet at the home to inspect any damage and resolve the issue. This was in October of 2013. Included in the letter was a video I took with my iPad the day we got the letter. It's very clear and very crisp, shows me walking up and down slowly the entire side of the house with only 1 mark on the siding, and upon zooming in it shows that the dirty area is actually one of the vents at the bottom of the vinyl siding draining dirty water out, leaving some dirt on the siding, but clearly not tar.
Just last week, I got a letter from this guys insurance company, and they did a claim for him, for "damaged siding". No work has been done, but they generated a check to him for $1,200. They asked me to make the claim to my insurance company.
I sent along documentation that I had from the entire process along with my video and had requested to meet an Adjuster at the home to determine any damage. But they have already made the claim.
My agent turned it over to my Insurance company, but I don't feel they would fight this very much over such a small claim. But I'm debating telling them I'll take responsibility for it, make no claim, and I'll fight it myself.
I'm pretty confident with my video, my letters from my attorney to him and his attorney that I could win. I've asked to be shown this damage to resolve the issue and I've never been given that opportunity by them.
I'd love to hear any feedback or any advice from anyone who has had these things come up before!
