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Discussion Starter · #1 ·
Answering the phone when it rings is above and beyond important. But since I am a one man show I simply can't answer the phone every second of the day. I notice other electricians on their websites have this in writing that when a customer a calls their call will be answered by a live operator. My voicemail addresses this issue by saying that their call is important to me and that their call will be returned as quickly as possible.

Any other suggestions to address this issue?
 

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Its a local answering service. They'll answer in your name, get the basic information and send you an e mail on your phone / pc at home or office. Look in the phone book or online for them. Review what they can do for someone like you. $20 - $40 / mo.

Better yet, call one of those that you see do this and ask if this is the answering service. You are interested in the same service.
 

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I think that an answering service may be a little better than not answering the phone at all, but not bye much.

Every answering service i have ever talked was horrible. They dont speak english and don't know anything all they do is answer the phone. they cant answer questions and they cant set appointments.

I would have the calls forwarded to your cell and answer it when people call. Or just pay someone $400 a week to answer it?
 

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I try to answer my phone every time it rings but it isn't always possible.

I personally do not like the idea of an answering service. When I call a company I expect to speak to someone that at least knows a few things about the business. A secretary is fine considering they are there every day and generally can give you some needed info. Someone in a remote location just taking your name and number down is no better than a voice mail to me.
 

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Head Grunt
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Its a local answering service. They'll answer in your name, get the basic information and send you an e mail on your phone / pc at home or office. Look in the phone book or online for them. Review what they can do for someone like you. $20 - $40 / mo.

Better yet, call one of those that you see do this and ask if this is the answering service. You are interested in the same service.
My cousin down in Long Island told of this service too and i know he loves it. He stated that after so many rings the call is diverted to a live operator who takes the customor info, he also said this works nice for when a disgruntled customer calls and by the time he calls them back the customer has cooled down. He said it was around $20 a month.
 

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My answering service is pretty good. Alot of times people think it's my secretary. I wish it was only $20-40/mth though! I might average around 150-200 calls/mth and pay around $150-200/mth.
When I call for a service and I get an answering machine most times I'll just go to the next on the list instead of leave a message.
 

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Answer it yourself

I market for a framing company, and we have been enormously successful during the crisis. You must answer the phone. You also should not just have someone who has no idea answering the phones, it must be someone trustworthy, good communication skills, and they must know a bit about your company and your product. Forward to your cell phone, use a proxy service to split the calls over 4 cell phones, but answer the phone. Especially if you are marketing your services at all, then the person answering the phones is the first point of contact for all new customers, and will help them form their opinion of your company.
 

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The answering service I use costs 80.00 per month and has been great.

If the caller is a someone requesting service she will call me on my cell and ask if I can take the call. If I can, she will patch the call through to my phone, if not she will take the information for me to return the call later.

If the caller is not requesting service she takes the number and lets them know I will contact them.

Either way, when you call my shop number you will always talk to a live person. I have received positive feedback from my customers about this. I also call my number periodically to make sure it is being answered in a professional manner.
 

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Discussion Starter · #11 ·
That's all I have right now is the cell phone. There is no other number I can be reached at other than email and even that goes straight to my phone. Looks like I'll have to start answering the phone even if I'm sweaty with sheetrock dust plastered to my face and no pad and pencil within sight. The only time I can see not answering the phone is when I'm driving.
 

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Discussion Starter · #13 ·
That's fine but how am I supposed to write down an address or a list of items a potential customer would like to have done if I'm driving?

Classic Electric rule #1: Do not answer the phone while driving or eating pies. :D
 

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That's fine but how am I supposed to write down an address or a list of items a potential customer would like to have done if I'm driving?

Classic Electric rule #1: Do not answer the phone while driving or eating pies. :D

Are u serious? I have on many occasions talked on the phone, took notes and read a map at the same time. Don't you know how to steer with your leg?
 

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Fentoozler
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That's fine but how am I supposed to write down an address or a list of items a potential customer would like to have done if I'm driving?

Classic Electric rule #1: Do not answer the phone while driving or eating pies. :D

Ok...here's the plan.

Stop and buy a pie
Come and pick me up
You drive
I'll eat the pie and answer the phone

:thumbup:
 

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That's fine but how am I supposed to write down an address or a list of items a potential customer would like to have done if I'm driving?

Classic Electric rule #1: Do not answer the phone while driving or eating pies. :D
You need Stanley.

http://money.cnn.com/2007/02/14/magazines/business2/cars_automated.biz2/index.htm

He's also capale of learning. Fit him with some arms and a toolbelt and you may not need to leave the house. Just upload the NEC and call it a day. :thumbsup:
 

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