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15 Posts
Hi, guys,
In July my company switched from doing services to solely building products. In July I gave out my last service quote. The client indicated real interest but didn't obligate at the time. She asked for her quote to be refreshed in August. We did.
In September, she faxes in the refreshed quote (which is now labeled as a progress invoice). She omits payment information on the fax back. She doesn't fill in those blanks, and she doesn't mail in the downpayment AS THE FORM REQUESTS. She wants me to call to get her credit card. She sends a bunch of e-mails telling us how we need to coordinate with all these other contractors, and even tells us which days to come in. She sends several emails to CALL HER. We don't.
OK - I know we should have nipped this in the bud. But, we didn't accept any payment. We've just been totally proccupied with building out the production line and national sales. We have told her, even in August and September, that we aren't doing any more service work.
This is a piddly job - refinishing a banister, and building and installing 2 gates.
Given that we never accepted payment, she says we have a contract. I don't think we do, though we should have firmly said "NO" earlier when our staff mix changed and our business model changed totally.
What do you think? Does she have a right to force us out there? I say no because no payment was remitted. Should I expect any trouble?
Cheryl
In July my company switched from doing services to solely building products. In July I gave out my last service quote. The client indicated real interest but didn't obligate at the time. She asked for her quote to be refreshed in August. We did.
In September, she faxes in the refreshed quote (which is now labeled as a progress invoice). She omits payment information on the fax back. She doesn't fill in those blanks, and she doesn't mail in the downpayment AS THE FORM REQUESTS. She wants me to call to get her credit card. She sends a bunch of e-mails telling us how we need to coordinate with all these other contractors, and even tells us which days to come in. She sends several emails to CALL HER. We don't.
OK - I know we should have nipped this in the bud. But, we didn't accept any payment. We've just been totally proccupied with building out the production line and national sales. We have told her, even in August and September, that we aren't doing any more service work.
This is a piddly job - refinishing a banister, and building and installing 2 gates.
Given that we never accepted payment, she says we have a contract. I don't think we do, though we should have firmly said "NO" earlier when our staff mix changed and our business model changed totally.
What do you think? Does she have a right to force us out there? I say no because no payment was remitted. Should I expect any trouble?
Cheryl