business processes

#1. This is not a hobby. Congratulations! You've decided to start a business doing what you love and you'll be charging customers for this service. Most contractors go into business thinking I'll just charge more than X-------. Not knowing the difference between fixed and variable expenses...

We are a growing firm that has perpetually had trouble with our business processes. We are now at the point where I absolutely need to codify purchase orders, change orders, proposals, invoicing, and just about every other process. Does anyone have a book, manual, or other resource you can...