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What company has the best warranty on power tools?

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#21 ·
Inner10 said:
Most of my stuff is Hilti but what really irked me was when I had to wait 4 business days for them to replace my 14V battery that was still under warrenty...I asked "do you have one in stock"...yes..."can I have it?"...no, you have to wait for us to send it in and they will assess it and either repair it or replace it." Ok, I realize the thing is worth something like 200+ dollars or something astronomical, but if I had bought it from homedepot like my Dewalt, they would have thrown a new battery at me no questions asked! I don't mind paying a significant premium for good tools, but I expect not only better but better and faster service when I pay that premium!
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Home Depot's no questions asked return/replace doesn't apply to Hilti. You have to deal with the Hilti rep and what he says goes.
 
#22 ·
Home Depot's no questions asked return/replace doesn't apply to Hilti.
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Sorry I should have been more specific, round my neck of the woods you can't buy hilti at the depot; thats a US thing. I was refering to buying hilti tools directly from the Hilti store compared to getting a dewalt/makita/bosch from the depot.
 
#23 ·
After careful thought the best service I've ever had was at Princess Auto....which is the Canadian equivilent to Harbor Frieght. If it breakes they replace it no questions, even if it was obviously their fault; and they take anything back no sale is ever final! Now if only the product wasn't total crap.
 
#24 ·
If your tools work hard, buy the best tool you can afford RIDGID's warranty is useless. In reality they are guaranteed only until they break. No one wants to service their tools as they don't pay. In the end, they're "**** in a box".
 
#25 ·
2Ezy said:
If your tools work hard, buy the best tool you can afford RIDGID's warranty is useless. In reality they are guaranteed only until they break. No one wants to service their tools as they don't pay. In the end, they're "**** in a box".
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That's your experience. Here their warranty is good. Battery dies they hand me a new one. Tool craps out they hand me a new tool.
I have a lot of Ridgid tools because of how good the warranty works for me. Oh the TTI ladies in my HD are very easy on the eyes too:whistling
 
#26 ·
Inner10 said:
Most of my stuff is Hilti but what really irked me was when I had to wait 4 business days for them to replace my 14V battery that was still under warrenty...I asked "do you have one in stock"...yes..."can I have it?"...no, you have to wait for us to send it in and they will assess it and either repair it or replace it." Ok, I realize the thing is worth something like 200+ dollars or something astronomical, but if I had bought it from homedepot like my Dewalt, they would have thrown a new battery at me no questions asked! I don't mind paying a significant premium for good tools, but I expect not only better but better and faster service when I pay that premium!
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You have a crappy Hilti rep, mine would deliver a new battery the next morning, and asked if there was anything else I needed that they could deliver as well.
 
#27 ·
If the tool only cost me $100-150 and I've gotten a decent amount of time out of it I don't even bother worrying about the warranty it goes in the garbage.

By the time I spend time figuring out how to get it warrantied and then send it off and go without it and all that's involved I can just continue working and making money

Sent from my SM-G870W using Tapatalk
 
#28 ·
Stryker1-1 said:
If the tool only cost me $100-150 and I've gotten a decent amount of time out of it I don't even bother worrying about the warranty it goes in the garbage.

By the time I spend time figuring out how to get it warrantied and then send it off and go without it and all that's involved I can just continue working and making money

Sent from my SM-G870W using Tapatalk
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I'm in my local HD all the time and they just change out the broken Ridgid tool. Labor here cost too much to fix it and shipping to the mainland and back also cost too much so they swap it out.
 
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#29 ·
Stryker1-1 said:
If the tool only cost me $100-150 and I've gotten a decent amount of time out of it I don't even bother worrying about the warranty it goes in the garbage.

By the time I spend time figuring out how to get it warrantied and then send it off and go without it and all that's involved I can just continue working and making money

Sent from my SM-G870W using Tapatalk
Click to expand...
i agree with this one mostly .just want or hope to get a well made tool .as in actually works well
 
#31 ·
Dirtywhiteboy said:
I'm in my local HD all the time and they just change out the broken Ridgid tool. Labor here cost too much to fix it and shipping to the mainland and back also cost too much so they swap it out.
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None of the Home Depots here will honor the Ridgid warranty. They direct you to the one place in 50 miles that does. Crazy that they are the only sellers, yet wont honor it.
 
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