Deficiencies
Sorry about your deficiencies. Yours should have been completely avoidable. Now that it's done, though, here is what you can expect. Your expediting service should be taking care of this for you -- in fact should have been checking for you and finding this out before you did. So talk to them first and see what they will do for you. Fax the corrected pages to 850-488-5748. Include a cover letter with your application # and your SSN and an explanation of what's included. If you already have the deficiency letter, include that, too.
Unfortunately, when you are given a deficiency, DBPR technically has 45 days to acknowledge receipt of it and make the fixes in your application. They are running quite slow right now. The holidays contributed, but the main reasons are that they are making changes in how they review certain parts of the application (primarily experience and verification) and they switched over to a new computer system as of 1/1. Normally I would say they shouldn't take the 45 days, but they just might right now.
However, I'd suggest that after 30 days from when you send your fax, you start calling DBPR and requesting what is called a "Tier-N." This is an escalation because your application has not received the attention it needs in a timely manner.
Marc Whitten is terrific! However, he won't do anything that circumvents the normal process. You have to allow for the normal process to take its course. Only when it goes off course will you get the help you need.
Again, I'm sorry your service did not take care of you appropriately. I hope you will not spread the word that ALL expediters are worthless. :whistling
Best wishes!!
Kristie Cook