TO ALL JJ Haines Commercial Flooring Customers
Subject: Armstrong Connection Corlon and S-761 Seam Adhesive
Recently there have been a handful of complaints on Connection Corlon installations using S-761 Seam Adhesive where the seams have opened up over time.
Although these complaints represent only a small percentage of the total amount of Connection Corlon installed, Armstrong has taken a proactive approach to investigate the cause of these complaints. The Armstrong technical and installation staff is working to determine whether the complaints are caused by specific site conditions, installation practices, product attributes, or some combination of these factors. At this stage, there is not a conclusive answer to the cause of the S-761 seam failures on Connection Corlon installations.
Given this, Armstrong has announced that effective immediately S-761 Seam Adhesive is not a recommended seaming option for Connection Corlon. We believe that this is in the best interests of our customers and our business until the cause of these failures is identified and corrected. At this time heat welding is the only seam option for Connection Corlon
We want to emphasize, this is in reference to Connection Corlon only, S-761 is still a seam option for all other recommended sheet products including Possibilities.
Please note that there have been no reports or complaints of S-761 Seam Adhesive failures with any other recommended products, and S-761 Seam Adhesive continues to be a recommended seaming option for those products -- and one in which we have full confidence.
Listed below, are the updated and current seaming options for Armstrong Commercial Flooring.