Gerber Viper 1.28 - Plumbing - Contractor Talk

Gerber Viper 1.28

 
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Old 05-24-2019, 08:46 AM   #1
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Gerber Viper 1.28


A 90 year old customer told me that the biggest plumbing company in town was in the house changing out the disposal (the cost...near $400) and suggested that he change the master toilet to a unit that he had in his truck. After sending in photos, Gerber eventually confirmed that it is a Viper 1.28. I have snaked it four times since February. Needless to say, he and his wife are not happy. Reviews do not confirm that this is a bad toilet. He does suffer from constipation and there is waste on the end of the snake each time. I have suggested that he hold down the handle but that has not cured the problem.
Your experiences?
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Old 05-24-2019, 08:57 AM   #2
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Re: Gerber Viper 1.28


Don't know where you are pulling the clog from, but the piping certainly could be the issue here.

Old cast iron can get pretty rough over time.

Could be a less-than-stellar piping install, that went unnoticed for decades, because of the copious amounts of water that overcame the problem.

City of San Francisco spent 100 million dollars a few years ago to upgrade the sewer system, because with all the water-reducing fixtures installed around the city, the mains weren't draining like they should.

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Old 05-24-2019, 09:10 AM   #3
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Re: Gerber Viper 1.28


I can see you point but I failed to mention that the condo is about three decades old.
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Old 05-24-2019, 10:19 AM   #4
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Re: Gerber Viper 1.28


So, what do you charge to snake it?..X4.. He could have a Toto by now?...
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Old 05-25-2019, 08:27 AM   #5
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Re: Gerber Viper 1.28


$50
After the second snake, I took photos of the barcode and the tank interior, sent them to Gerber, they wanted more photos, I took those the next time I was there, replied back to the email and never received a response. After the last snake, I recently went back to Gerber's website and sent all photos and received an immediate reply and her I am. Not sure it is the toilet or his feces. I assume that it the plumbing is pvc.
I had a tall, elongated Toto for about 5 years and did not like it. Had to clean the bowl every time.
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Old 05-25-2019, 10:24 PM   #6
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Re: Gerber Viper 1.28


Why not just swap the unit to a higher volume and then you should have a diagnosis. Cheaper than snaking 4 more times.


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Old 05-25-2019, 10:34 PM   #7
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Re: Gerber Viper 1.28


Looks like it's a feeble flusher.

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Old 05-25-2019, 11:55 PM   #8
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Re: Gerber Viper 1.28


No wonder the plumber wanted to get rid of it! Did he expect the 90 year old to flush with an additional bucket of water each time?

Just get a new toilet that works.

Iíve installed about 10 of the A.S. Champion 4 Max, they say it can flush a bucket of golf balls but Iíve never tried that. Ive also never had a callback or issue with them.

Koehler has a poorly designed tank to bowl connection. Gasket wonít get tight.

Good luck








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Old 05-26-2019, 12:45 AM   #9
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Re: Gerber Viper 1.28


Yes I liked the 4 Max. Until my wife called somebody who overtightened and cracked it. Now Iím running an A.S. Pressure assist. 5 women in the house. Iíll never go back.


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Old 05-29-2019, 08:25 AM   #10
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Re: Gerber Viper 1.28


Sorry for the delay. My computer crashed.
I watched the CS video but could not find the video that he mentioned where CS actually tested the Viper.
I am currently using an American Standard that a customer wanted replaced when she was putting her rental condo on the market. Took it home and installed it and could not be happier...well maybe if it was taller. I emailed AS in an attempt to find out the model but there was no way to attach photos. I am currently on hold due to "unusually high call volume".
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Old 05-29-2019, 08:27 AM   #11
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Re: Gerber Viper 1.28


[img][img][img]27033[/img][/img][/img]
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Gerber Viper 1.28-27-001.jpg   Gerber Viper 1.28-27-003.jpg   Gerber Viper 1.28-27-002.jpg  
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Old 06-03-2019, 08:23 AM   #12
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Re: Gerber Viper 1.28


My photos show a 4098, according to American Standard.
I was hoping to get a consensus as to whether or not the Viper is a bad toilet but there must not be much experience with it. I hesitate to recommended any toilet to customers as I do not want to be responsible. I have suggested that they purchase a pressure-assist.

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