Delta Shower Cartridge - Plumbing - Contractor Talk

Delta Shower Cartridge

 
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Old 06-01-2020, 04:09 PM   #1
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Delta Shower Cartridge


New customer asks me to repair a leaking shower head in a late 90's rental a few blocks from my house. I replace the spring washers no change in the drip. I attempt to replace the cartridge but it will not seat the last 1/8" or so. Put old cartridge back in.

Emailed Delta with a photo of the old and new Danco cartridge on the 22nd and no reply other than a standard "do not reply to this email". After forty minutes on hold, a rep says that the they changed the design of the cartridge in 2006 and that I needed #10347. I told him that I have the Danco equivalent.

Do I purchase the cartridge that is not supposed to work (the newer version) and try it again or.......
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Old 06-03-2020, 07:32 PM   #2
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Re: Delta Shower Cartridge


Doesn't Delta have a lifetime warranty?

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Old 06-03-2020, 07:42 PM   #3
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Re: Delta Shower Cartridge


i can't recall all the delta cartridge stuff but your description of won't quite go in, sounds like maybe you do not have the cartridge lined up right.

is there a little plastic tab on the cartridge that will line up with a notch in the valve body?...allowing it to go all the way in.

why not buy the proper part from delta?
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Old 06-03-2020, 08:44 PM   #4
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Re: Delta Shower Cartridge


Yup, many offer lifetime warranty to the original purchaser. They will ask if it's for them....
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Old 06-03-2020, 09:18 PM   #5
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Re: Delta Shower Cartridge


Those cartridges do have tabs that line up with notches. Typically there's a bit of resistance as the O rings seat,about that last 1/8". I have put the newer cartridges in older valve body without issue.
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Old 06-03-2020, 09:22 PM   #6
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Re: Delta Shower Cartridge


Could be an part of the old valve that did not come out with the rest of it.

An o-ring lodged in the housing can be an issue.
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Old 06-04-2020, 11:54 AM   #7
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Re: Delta Shower Cartridge


Are you lubing up the new o-rings with silicone plumber's grease?
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Old 06-04-2020, 06:55 PM   #8
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Re: Delta Shower Cartridge


Thank you for the replies.

-Not sure about the ownership history of the house.

-I did lube the o-rings.

-The old one went back in so nothing is in the valve body.

-The valve that Delta recommended is the Danco equivalent (#10347) that I attempted to install and still have in my possession.

-There are nubs on each side of the body as seen in photo.

-In the other photo, it reads Hot Side.
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Old 06-04-2020, 07:36 PM   #9
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Re: Delta Shower Cartridge


Think I would get a genuine Delta cartridge. I've had good and bad luck with Danco in the past.
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Old 06-06-2020, 05:41 PM   #10
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Re: Delta Shower Cartridge


It took two weeks but Delta is sending out a replacement. Maybe they do offer a lifetime warranty?
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Old 06-29-2020, 03:28 PM   #11
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Re: Delta Shower Cartridge


The free replacement slipped right into the valve body. Problem solved. Lesson learned. I returned the Danco.
Delta's free replacement policy is great for homeowners that are good with a wrench but not practical for contractors who cannot wait 2-3 weeks for shipping.
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Old 06-29-2020, 04:19 PM   #12
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Re: Delta Shower Cartridge


Thanks for the update, most can’t be bothered. Nice when it happens.

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