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Foreman Talking To Clients/customers

 
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Old 01-14-2017, 06:22 PM   #41
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Re: Foreman Talking To Clients/customers


Quote:
Originally Posted by griz View Post
Yes, very true.

It can also depend on how much info is given to the foreman and what expectations you set for him when he was given the responsibility.

Likely foreman roles vary greatly from GC to GC.

As a beginning foreman on small jobs all I got was a set of plans with the expectation that I could build the job.

As I advanced to larger complex jobs I was given all the GC's financial info on the job.

That way I knew what money was due when & why.

Just about the same thing as being a Superintendent.

My Foreman days were YEARS ago and it is obvious that the trust and faith given me is not the same now days.

Change may not always be for the better....
Gave my foreman his first project spreadsheet last week, been with me 6 months. Been in the trades 28 years.

In my company-

Lead Carpenter- guy in charge of an individual project while he is there. His job is to run in house guys and subs on site. They don't schedule or order stuff other than simple lumber. I discuss schedule and drops with them

Foreman- boss over all in house guys and directs subs as necessary. Main job is to keep in house guys lined out and with materials at all times, helps me run the jobs. Does whatever is needed, still pretty hands-on.

Superintendent- schedules subs, orders materials and is everyone's boss, they work for me, everyone else works for them. They have all information including finances. If they choose to do something themselves they can, otherwise it's a management role. Any good manager will get in the mix when necessary though imo.

I don't have a superintendent currently. My brother was but now he runs his own jobs. The foreman will become my superintendent over time. I don't need a superintendent right now and it's the part of the job I enjoy.

All three talk to clients.
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Old 01-14-2017, 07:59 PM   #42
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Re: Foreman Talking To Clients/customers


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Old 05-24-2017, 12:37 AM   #43
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Re: Foreman Talking To Clients/customers


Hire a foreman with the skills you require for that position. Be clear with your expectations. Job titles aside, I'm assuming the foreman is the lead on site every day, so the customer naturally gets comfortable seeing and talking to him. He should be personable, intelligent, and informed. I had one boss who would give me a print out of the actual contract ( minus the quote ) that I kept on my clipboard. ( Residential remodeling, here )That way, customer had a question, first place we would go was back to the contract. If we weren't able to answer a question from there, it would be a "well, you're gonna have to call the boss on that one"
Most bosses liked my ability to talk to the clients. As previously mentioned, it usually added money to his pocket. I have also worked for guys who were so something or other that almost no communication was allowed other than the niceties. In my opinion, these guys all lost out on customer service and satisfaction, as in "why can't you just tell me? Is there something wrong/ going on here? Etc" Not to mention lost sales due to potential change order items being forgotten about or not addressed for whatever reasons. However, it can be extremely hard to find someone who can represent you in an acceptable manner. It's very easy to say the wrong thing, more so the less you know. COMMUNICATION is the key. You to him, him to them, them to you.
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Old 12-14-2017, 05:26 PM   #44
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Re: Foreman Talking To Clients/customers


Quote:
Originally Posted by dj90423 View Post
Was wondering how some of you felt about your lead-man/foreman talking about the work with customers.
I have mixed feelings about this.
Many times, I cannot be on the job because I am doing other things, and because my foreman is there, the customer will ask him questions I feel that I am better prepared to answer.
We've never had a major, "why did you say that?" moment, but I would still feel better if a great majority of the questions were channeled to me. Then again, I feel that by saying this to my lead guy, he might be offended that I don't have the confidence that he can be tactful enough.
Opinions?
You need to organize this with your customers, they need to be in touch with you when they are coming to the job. They need to know they talk to you and there is a chain of command and everything starts with the two of you and then you tell your people what to do. This is the path of communication that produces the best product in the end.
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Old 12-14-2017, 08:52 PM   #45
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Re: Foreman Talking To Clients/customers


We expect our foreman to speak with the clients. The PM's can't be there all the time, so it's good for the foreman to communicate with the clients. And typically, the clients know that the foremen can't make executive decisions on the job. But they can atleast educate the client on the process of the installation.

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