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jstanton 05-16-2012 07:36 PM

Quartzlock fading??
2 Attachment(s)
Just got back from a customers shower we finshed in Nov 2011. The shower has white fading it looks like. Laticrete mud bed with rubber liner. Hardi on the walls and hydroban all over.

I can't tell if it a water issue or what. Cleaned with method antibac bathroom cleaner. I'm going to contact my rep tomorrow but figured I'd pick a few brains here.

btw, this job had a designer who ordered all materials. She has been useless and I only ordered the extra materials we needed from my supplier.

Thanks, Joe

angus242 05-16-2012 07:51 PM

Was this original QuartzLock or QuartzLock 2?

JohnFRWhipple 05-16-2012 10:02 PM

Looks like they put some coloured grout sealer over the floor tile and that is lifting??? Any chance this is the case?


world llc 05-16-2012 10:05 PM

sounds like a well built shower, but what's up with the circle drain?!

hope you find an answer to your issue...

ohiohomedoctor 05-16-2012 10:08 PM

Looks like it's in rough shape for being 6 months old..

JohnFRWhipple 05-17-2012 08:32 AM

Does the shower's liner have a good pre-slope? Are the weep holes plugged?

I read somewhere that urethane grout does not do as well in these always wet areas and if that liner is flat it could be moisture related?

Did the shower dry out for a week before use?


GO Remodeling 05-17-2012 11:50 AM

Did the cleaning remove any of the white from the joints? Might be a soap issue. Got a soap on a rope or exposed soap bar? Or a cleaning product issue. I don't think the grout would be the cause unless water is moving behind the wall and into the mudbed.

jstanton 05-17-2012 06:35 PM

Quartzlock2, yes I told them 10 days before use because they had another shower. There is no sealer over the grout or tile. I was curious about the soap issue. I wanted to do some research before I start trying different cleaners.

I will be on the phone a lot over the next few days. It's just gonna be tough as I didn't buy through my supplier. At least I covered myself in the beginning, I saw this a mile away. Designer made all specs and ordered all material. She missed about 2k in tile and grout.

We will be back doing more work at this house in about 4 weeks. I will look into some cleaners and try a few things while I am there. Should have seen the look when they asked what is involved in re-doing the floor :). The tile on the ceiling may be able to stay.


srwcontracting 05-21-2012 07:45 PM

I've been very skeptical of the white quartz lock lately. I've never seen that kind of problem, but what I've noticed on a few showers I did last year is the look of the grout on your wall tile. a bit dingy looking that doesn't seem to scrub out
This next job I may go epoxy for the floor and quartz lock on the walls
Be interested to hear what you come up with

cleveman 05-21-2012 08:49 PM

I was told to seal all concrete before laying tile on it if you plan on using a urethane grout. That would be valid for mudbeds as well.

You should see the showers at the local YMCA. All splotchy with grout completely removed from some joints. You can see the tile backer nubs everywhere. Under the bench on the way to the pool the grout is 100% different, looks much newer.

jstanton 05-22-2012 03:10 PM

Well, absolutely no help from Quartzlock. All I am looking for is an e-mail to send the pics and some answers. My supplier deals direct so they don't even have a rep to contact. I did send him the pics and he is looking into it.

I would think twice about using given this bad of customer service.

I did seal the mud bed with hydroban for what it's worth.


GO Remodeling 05-29-2012 04:29 PM


Have you had any luck solving the grout problem?

jstanton 05-29-2012 07:09 PM

Not yet, I have a few emails out and my supplier is looking into it. I am in the office tomorrow so I will be making a few calls.

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