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Okay, I've Had It

 
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Old 04-09-2013, 12:24 PM   #21
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Re: Okay, I've Had It


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Originally Posted by ArtisanRemod View Post
There's a reality show in here somewhere.
I have a hard time believing that anyone but contractors would watch a show that portrays reasonable contractors and PITA customers. Even on This Old House they stick to showing the normal customers.
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Old 04-09-2013, 12:52 PM   #22
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Re: Okay, I've Had It


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I have a hard time believing that anyone but contractors would watch a show that portrays reasonable contractors and PITA customers. Even on This Old House they stick to showing the normal customers.
How do you explain Jersey Shore?
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Old 04-09-2013, 02:57 PM   #23
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Re: Okay, I've Had It


Appreciate the sympathy and knowing everyone else gets nuts, too. But those were just the latest tip of the iceberg...

Lady in her 70's. "I need a new countertop. And just remember my pocketbook is full of pennies, not dollars!" Okay, the cheapest countertop will be laminate, like this. "Why do I need the whole thing? That looks expensive! Why can't I just tear the top off what I've got?" Huh? I finally figure out she's talking about ripping just the sheet laminate off and putting back on sheets of a different laminate.

Well, you could, but that never seems to work too well, it tends to bubble and come lose, and by the time we figure labor it's going to be almost the same as a whole new countertop. "Why do I have to put a new sheet of anything on it? (With an implied 'You little whipasnapper who wants to rob me.') Why can't I just paint it? I need to hold on to all MY pennies!" So now I'm laying it on thicker. Yep, just take a palm sander and get rid of the old glue and you could paint it cheap! But is she going to let me suggest anything like that? Noooooo!

"BUY A SANDER!!!!???? I've got to watch my pennies! Why can't I just use a piece of sandpaper? I've got more elbow grease than pennies!" I can see that, you're right, I wouldn't buy a sander, just do it by hand and then all it will cost you is for some paint. I'm sure the people at the paint store can tell you what kind is best. "Why do I have to buy paint!!!??? I've got a can left from I painted my walls a few years ago. I don't have to spend anything! I've got to keep my pennies in my pocket!" So, patting her pocket, she marched out secure in the knowledge she had thwarted and defeated the evil (implied "cheating bastard") little countertop man.

A few months ago, the two ladys that work in the showroom for me go to a prospects house in the boonies about 50 miles away about a kitchen. Literally dead birds in the house - you can imagine the rest. While talking, he points to his face and says, "This isn't me! THIS is me!" pointing to a magazine photo of a handsome guy in a beautiful house. "That's me!" Just a tad of a disconnect between self-image and reality. (And they actually figured a kitchen under his budget, but he never returned a call to even find out the price.)

Guys, two Mondays ago I went in expecting to close 5 jobs for about $135,000. By the end of the day $126K was gone and the other $9K was "going to have to wait for the wife to come home..." On one, I gave them 3 plans, Good/Better/Best. "Good" was superior to everything they had looked at, nicer materials, and in the budget. After seeing all three AND pricing, the wife crumples up the "Good" plan and says "We can forget this one." They upgrade themselves significantly on cabinetry, say give them the new pricing "but we need to stay on budget." I did a matrix, small tweaks, literally 20 price points. They zeroed in on exactly what they had their heart set on, but it was about $8K over the original budget. And walked out because I wouldn't give it to them for the budget price.

I could go on about the dozen or so others like that lately, but I'm guessing you all have these stories!
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Old 04-09-2013, 03:05 PM   #24
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Re: Okay, I've Had It


Yeah it sucks to have to deal with idiots who think that somehow you need to save them from themselves

One question I always ask is "how did you arrive at your budget" for those types its either "thats all we want to spend" or "we saw on tv we could do a whole kitchen with cherry and granite for 8k" its never we researched and spoke to several professional companies.

Depending on my mood I may come back with " Well I have been doing this a long time and I am telling you to triple your budget" or "maybe you should ask several other reputable guys what you need to budget vs " I have 4k but I want 12k of work, make it fit"

Some get it some dont and some report me to AL cause I tell them they are cheapskates.
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Old 04-09-2013, 04:06 PM   #25
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Re: Okay, I've Had It


I was thinking of starting a new post, but this fits right in with my rant.
I recieved an e-mail a couple of hrs ago in which the owner "explains".
Other issues have arisen that require more money, however, we are now left with a reduced budget with which to do the deck work. I am open to any options that you may have regarding completing the deck at a much reduced rate, taking into consideration, safety first and then appearance.
It was only take off the wood railing, pressure wash, and roll on a coat of deck paint. getting it ready for the install of a new aluminum railing.
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Old 04-09-2013, 06:15 PM   #26
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Re: Okay, I've Had It


Quote:
Originally Posted by KG007 View Post
Appreciate the sympathy and knowing everyone else gets nuts, too. But those were just the latest tip of the iceberg...

Lady in her 70's. "I need a new countertop. And just remember my pocketbook is full of pennies, not dollars!" Okay, the cheapest countertop will be laminate, like this. "Why do I need the whole thing? That looks expensive! Why can't I just tear the top off what I've got?" Huh? I finally figure out she's talking about ripping just the sheet laminate off and putting back on sheets of a different laminate.

Well, you could, but that never seems to work too well, it tends to bubble and come lose, and by the time we figure labor it's going to be almost the same as a whole new countertop. "Why do I have to put a new sheet of anything on it? (With an implied 'You little whipasnapper who wants to rob me.') Why can't I just paint it? I need to hold on to all MY pennies!" So now I'm laying it on thicker. Yep, just take a palm sander and get rid of the old glue and you could paint it cheap! But is she going to let me suggest anything like that? Noooooo!

"BUY A SANDER!!!!???? I've got to watch my pennies! Why can't I just use a piece of sandpaper? I've got more elbow grease than pennies!" I can see that, you're right, I wouldn't buy a sander, just do it by hand and then all it will cost you is for some paint. I'm sure the people at the paint store can tell you what kind is best. "Why do I have to buy paint!!!??? I've got a can left from I painted my walls a few years ago. I don't have to spend anything! I've got to keep my pennies in my pocket!" So, patting her pocket, she marched out secure in the knowledge she had thwarted and defeated the evil (implied "cheating bastard") little countertop man.

A few months ago, the two ladys that work in the showroom for me go to a prospects house in the boonies about 50 miles away about a kitchen. Literally dead birds in the house - you can imagine the rest. While talking, he points to his face and says, "This isn't me! THIS is me!" pointing to a magazine photo of a handsome guy in a beautiful house. "That's me!" Just a tad of a disconnect between self-image and reality. (And they actually figured a kitchen under his budget, but he never returned a call to even find out the price.)

Guys, two Mondays ago I went in expecting to close 5 jobs for about $135,000. By the end of the day $126K was gone and the other $9K was "going to have to wait for the wife to come home..." On one, I gave them 3 plans, Good/Better/Best. "Good" was superior to everything they had looked at, nicer materials, and in the budget. After seeing all three AND pricing, the wife crumples up the "Good" plan and says "We can forget this one." They upgrade themselves significantly on cabinetry, say give them the new pricing "but we need to stay on budget." I did a matrix, small tweaks, literally 20 price points. They zeroed in on exactly what they had their heart set on, but it was about $8K over the original budget. And walked out because I wouldn't give it to them for the budget price.

I could go on about the dozen or so others like that lately, but I'm guessing you all have these stories!



the entitlement mentality is growing
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Old 04-09-2013, 08:53 PM   #27
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Re: Okay, I've Had It


Good way of putting it Mavis
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Old 04-09-2013, 10:37 PM   #28
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Re: Okay, I've Had It


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Either I'm learning to speak Mavis, or your getting better.
Always insightful and on point.
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Old 05-21-2013, 12:39 AM   #29
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Re: Okay, I've Had It


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I have a hard time believing that anyone but contractors would watch a show that portrays reasonable contractors and PITA customers. Even on This Old House they stick to showing the normal customers.


i lik the reallly ol reruns of this old horse . no tattos or piercing on the guys an no crybaby fighting an dramas.
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Old 05-21-2013, 07:27 AM   #30
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Re: Okay, I've Had It


It has been an interesting ride to say the least.

I look at my wife several times a month and say, "Maybe WE are the one's that ARE f#%ked up?"

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Old 05-21-2013, 08:45 AM   #31
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Re: Okay, I've Had It


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i lik the reallly ol reruns of this old horse . no tattos or piercing on the guys an no crybaby fighting an dramas.
Me too. Wilbur and Mr. Ed get up to all kind of crazy hijinks.

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