Pro Source.... - Tiling - Contractor Talk

Pro Source....

 
Thread Tools Search this Thread Display Modes
Old 03-22-2011, 06:27 PM   #1
Registered User
 
E Meola's Avatar
 
Trade: Remodel, Flooring
Join Date: Jan 2010
Location: Tulsa
Posts: 2
Rewards Points: 10

Pro Source....


I know I am a little fish in a big sea (7k in purchases in the last month including the one on the table now), but that is besides the point.

The last order with PS not a great experience and wondered if this is a common problem or is it just my rep. Rep was supposed to call my customer and get them to purchase the tile (tile/grout already picked out) and get their cc and charge them. Three days later I go to pick up materials and nothing had been purchased so I bought it and picked it up to start the job that day. net time loss 4 hours

Current customer has tried to call and left a message. I called rep, said she had not talked to the customer. I called customer she informed me she called and left a message on rep's voice mail and received no call back....this is a $4988.00 invoice for materials only. Do they not want the sales? net time loss 2 days now and counting





Eric
E Meola is offline  

Warning: The topics covered on this site include activities in which there exists the potential for serious injury or death. ContractorTalk.com DOES NOT guarantee the accuracy or completeness of any information contained on this site. Always use proper safety precaution and reference reliable outside sources before attempting any construction or remodeling task!

   

Advertisement

 

Old 03-22-2011, 06:50 PM   #2
Pro
 
opiethetileman's Avatar
 
Trade: DIYer apparently
Join Date: Apr 2005
Location: jacksonville florida
Posts: 1,887
Rewards Points: 1,000

Re: Pro Source....





yeah same issue with my PS here. I would rather sell used tampons than deal with them

Advertisement

opiethetileman is offline  
The Following User Says Thank You to opiethetileman For This Useful Post:
E Meola (03-22-2011)
Old 03-22-2011, 07:13 PM   #3
Chief Reporter of Spam
 
Tech Dawg's Avatar
 
Trade: Kitchen and Bathroom Remodeling
Join Date: Dec 2010
Location: Harrisburg, Pennsylvania
Posts: 6,598
Rewards Points: 1,282

Re: Pro Source....


I just picked up my last order from them 3 weeks ago...no more.
I've had some upset customers with their attitudes and lowsy ordering system. They are a joke!!!
__________________
Todd
Alone Eagle Remodeling, LLC
Tech Dawg is offline  
Sponsored Links
Advertisement
 
Old 03-22-2011, 07:21 PM   #4
Pro
 
rselectric1's Avatar
 
Trade: Licensed Electrical Contractor and Remodeler
Join Date: Sep 2009
Location: Chicago Suburbs
Posts: 11,856
Rewards Points: 892

Re: Pro Source....


I've used them once, and paid their membership fee for that job. I loathe companies that hound and email me to death with their special offer of the hour.

My membership has since expired and I will avoid them for that very reason.
__________________
220...221...whatever it takes!
rselectric1 is offline  
Old 03-22-2011, 07:23 PM   #5
Chief Reporter of Spam
 
Tech Dawg's Avatar
 
Trade: Kitchen and Bathroom Remodeling
Join Date: Dec 2010
Location: Harrisburg, Pennsylvania
Posts: 6,598
Rewards Points: 1,282

Re: Pro Source....


They are all sales BS, but no technical support... I get their mailers on sales for crappy carpet, smh
__________________
Todd
Alone Eagle Remodeling, LLC
Tech Dawg is offline  
Old 03-22-2011, 07:27 PM   #6
Pro
 
katoman's Avatar
 
Trade: carpenter
Join Date: Apr 2009
Location: Kirkfield,Ontario, Canada
Posts: 6,102
Rewards Points: 2,000

Re: Pro Source....


Quote:
Originally Posted by opiethetileman View Post



yeah same issue with my PS here. I would rather sell used tampons than deal with them
Dan, you have such a way with words. Never ceases to amuze me.
katoman is offline  
The Following User Says Thank You to katoman For This Useful Post:
opiethetileman (03-22-2011)
Old 03-22-2011, 07:28 PM   #7
Paul
 
PrecisionFloors's Avatar
 
Trade: Hard Surface Flooring
Join Date: Jan 2006
Location: South Florida
Posts: 4,120
Rewards Points: 1,004

Re: Pro Source....


Each store is privately owned as they are a franchise. My experience with them at the Chesapeake, VA store was great as is my dealings with the Vero Beach, and Melbourne, FL stores. I have heard horror stories from other people though. I've been lucky I guess.
__________________
Precision Floors
(772) 237-9900
Tile, Hardwood, Laminate, and Resilient
Installation, Sales & Repair - "We do it right the FIRST time"
PrecisionFloors is offline  
The Following User Says Thank You to PrecisionFloors For This Useful Post:
E Meola (03-22-2011)
Old 03-22-2011, 07:50 PM   #8
Pro
 
opiethetileman's Avatar
 
Trade: DIYer apparently
Join Date: Apr 2005
Location: jacksonville florida
Posts: 1,887
Rewards Points: 1,000

Re: Pro Source....


Quote:
Originally Posted by katoman View Post
Dan, you have such a way with words. Never ceases to amuze me.
rememebr i am metally challeneged or whatever ya said
opiethetileman is offline  
Old 03-22-2011, 08:43 PM   #9
If my PO asks,I set tile
 
Evan1968's Avatar
 
Trade: Commercial Tile Installs
Join Date: Dec 2010
Location: Rochester NY
Posts: 688
Rewards Points: 1,160

Re: Pro Source....


The Pro Source up here is the same. Lousy customer service.

Hey Opie...check your PM's!
__________________
Craig
Tile Installations Unlimited
"If you can't wow them with knowledge,baffle them with bullcrap."
Evan1968 is offline  
Old 03-22-2011, 08:51 PM   #10
Pro
 
tileman2000's Avatar
 
Trade: tile contractor
Join Date: Feb 2011
Location: Connecticut
Posts: 591
Rewards Points: 528

Re: Pro Source....


Hmmm....never heard of Pro Source, but I see we have 3 in our state.

Hey Craig, good to see you over here.
__________________
Michael

Miller Tile on Facebook
tileman2000 is offline  
Old 03-22-2011, 08:57 PM   #11
If my PO asks,I set tile
 
Evan1968's Avatar
 
Trade: Commercial Tile Installs
Join Date: Dec 2010
Location: Rochester NY
Posts: 688
Rewards Points: 1,160

Re: Pro Source....


Hey Mike

Nice little change of pace round here! Light and airy if you know what i mean.
__________________
Craig
Tile Installations Unlimited
"If you can't wow them with knowledge,baffle them with bullcrap."
Evan1968 is offline  
Old 03-22-2011, 09:00 PM   #12
Grand Rapids Remodeling
 
Paulie's Avatar
 
Trade: Remodeling Contractor
Join Date: Feb 2009
Location: Grand Rapids, MI.
Posts: 3,115
Rewards Points: 2,052

Re: Pro Source....


I deal with them on a limited basis but have a great contact there and everything to date has been good. Actually have had some leads out of there.
Paulie is offline  
Old 03-22-2011, 10:07 PM   #13
Pro Grade Flooring LLC
 
Ed4x4's Avatar
 
Trade: Flooring: Carpet, Wood, Laminate
Join Date: Nov 2009
Location: Oklahoma
Posts: 62
Rewards Points: 77

Re: Pro Source....


I see you're up in Tulsa. Im in OKC. The one we have down here is decent. I dont do much dealings with them, but I have given them as an option for some of my clients when they're choosing tile. Rarely sell tile jobs through them, but I have sold a few wood/laminate jobs. Not much of an issue so far. I try to do most of my tile dealings through Master Tile.

I just give them as a reference to my customers. A majority of mine always ask for several different showrooms, so thats just one that I give. But honestly, I've only ran a couple grand through them so take it for whats its worth.
__________________
Carpet, Wood, Laminate, Tile
Ed4x4 is offline  
Old 03-23-2011, 06:59 AM   #14
Pro
 
goneelkn's Avatar
 
Trade: home remodel/repair
Join Date: Jan 2010
Location: Wisconsin
Posts: 881
Rewards Points: 36

Re: Pro Source....


Tried them once, and only once. They ordered wrong laminate, then tried to blame my customer when it was all in writing. Then about a year and a half later they send past due noticed saying if i don't pay membership dues, they are taking me to court for collection.
goneelkn is offline  
Old 03-23-2011, 07:03 AM   #15
Chief Reporter of Spam
 
Tech Dawg's Avatar
 
Trade: Kitchen and Bathroom Remodeling
Join Date: Dec 2010
Location: Harrisburg, Pennsylvania
Posts: 6,598
Rewards Points: 1,282

Re: Pro Source....


Quote:
Originally Posted by goneelkn
Tried them once, and only once. They ordered wrong laminate, then tried to blame my customer when it was all in writing. Then about a year and a half later they send past due noticed saying if i don't pay membership dues, they are taking me to court for collection.
They probably do that because as soon as you open an account there, they think that they own you... if you are going to shop there then they feel you should not be allowed to go to Dal or other companies that they buy from
__________________
Todd
Alone Eagle Remodeling, LLC
Tech Dawg is offline  
Old 03-23-2011, 08:51 AM   #16
Pro
 
GO Remodeling's Avatar
 
Trade: remodeling
Join Date: Apr 2005
Posts: 2,523
Rewards Points: 96

Re: Pro Source....


Being a manager at Prosource in my area is the kiss of death. They have had a new manager a year and no they aren't promoted.

I don't think they know what "customer service" means. On a scale of 1 to 10, they are -2.

Advertisement

GO Remodeling is offline  


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Source for RJ-45 connector ends with LED light in them? nEighter Technology 6 02-26-2011 06:53 PM
Code Source jimAKAblue General Discussion 7 08-22-2010 12:49 PM
operating a water source unit with no water? 3lbfinishhammer HVAC 3 12-26-2008 08:19 AM

Join Now... It's Fast and FREE!

I am a professional contractor
I am a DIY Homeowner
Drywall Talk is for
PROFESSIONAL CONTRACTORS ONLY!

At DrywallTalk.com we cater exlusivly to professional contractors who make their living as a contractor. Knowing that many homeowners and DIYers are looking for a community to call home, we've created www.DIYChatroom.com DIY Chatroom is full of helpful advices and perfect for DIY homeowners.

Redirecing in 10 seconds
No Thanks
terms of service

Already Have an Account?