How Do You Deal With Product Warranties? - Electrical - Contractor Talk

How Do You Deal With Product Warranties?

 
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Old 10-09-2018, 05:10 PM   #1
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How Do You Deal With Product Warranties?


I supplied and installed a very inexpensive ceiling fan (per their request) for a rental property. 6 months later the light failed, and it's not a broken pull chain switch (I tried that). Some sort of an internal electronic issue.

Now they would like to have it sent back under warranty.....fine, but I'm not disassembling, packing, calling/arranging and shipping an $80 fan for free.

So how do you folks deal with product warranties, especially on the cheaper stuff?
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Old 10-09-2018, 05:49 PM   #2
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Re: How Do You Deal With Product Warranties?


I'm not the owner of any of the products I install.

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Old 10-09-2018, 07:14 PM   #3
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Re: How Do You Deal With Product Warranties?


Charge your regular rates.
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Old 10-12-2018, 09:31 PM   #4
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Re: How Do You Deal With Product Warranties?


Tell them a new fan will be cheaper
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Old 10-12-2018, 09:32 PM   #5
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Re: How Do You Deal With Product Warranties?


A new more expensive one
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Old 10-12-2018, 09:47 PM   #6
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Re: How Do You Deal With Product Warranties?


Quote:
Originally Posted by MarkJames View Post
I supplied and installed a very inexpensive ceiling fan (per their request) for a rental property. 6 months later the light failed, and it's not a broken pull chain switch (I tried that). Some sort of an internal electronic issue.

Now they would like to have it sent back under warranty.....fine, but I'm not disassembling, packing, calling/arranging and shipping an $80 fan for free.

So how do you folks deal with product warranties, especially on the cheaper stuff?
Product warranties never cover labor, so why would yours? I charge my rates depending on the situation.
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Old 10-13-2018, 08:45 AM   #7
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Re: How Do You Deal With Product Warranties?


If we spec it and install it Its our problem to deal with it.

If they spec it and we install it They pay us to handle it.

If they spec it and install it... Why are you calling me?
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Old 10-13-2018, 09:56 AM   #8
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Re: How Do You Deal With Product Warranties?


Davinci nailed it. You spec it, sell it and install it you deal with the manufacturer.

Hate to be the bearer of bad news here but if you supply and install and they bought it off of you, it's on you to fix. I give a one year warranty on parts and labour, after that you pay me hourly and I will deal with whatever manufacturer warranty exists after that.

Good motivation to not sell junk.
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Old 10-13-2018, 10:03 AM   #9
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Re: How Do You Deal With Product Warranties?


In Texas builders have to warranty anything they purchase (Mark up) for at least 1 year. 2 year on mechanical, 10 on structure

You make money on it it's your problem.

In spirit I agree with Davinci though
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Old 10-13-2018, 10:50 AM   #10
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Re: How Do You Deal With Product Warranties?


Quote:
Originally Posted by Jaws View Post
In Texas builders have to warranty anything they purchase (Mark up) for at least 1 year. 2 year on mechanical, 10 on structure

You make money on it it's your problem.

In spirit I agree with Davinci though
In practice you agree too. That's basically what he said.
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Old 10-13-2018, 11:04 AM   #11
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Re: How Do You Deal With Product Warranties?


Not at all what i said. If they spec it but I buy it I am responsible. As it should be

The smart thing is to tell them to buy it if you don't know anything about it.
Quote:
Originally Posted by Inner10 View Post
In practice you agree too. That's basically what he said.
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Old 10-13-2018, 11:18 AM   #12
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Re: How Do You Deal With Product Warranties?


Quote:
Originally Posted by Jaws View Post
Not at all what i said. If they spec it but I buy it I am responsible. As it should be

The smart thing is to tell them to buy it if you don't know anything about it.

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Who ever the client pays for the actual product is who is left holding the bag. If I spec it, they buy it elsewhere and I install it they have to deal with it themselves. If I sell it to them, regardless of who speced it I'm responsible.

That about right?

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Old 10-13-2018, 11:23 AM   #13
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Re: How Do You Deal With Product Warranties?


Yes.
Quote:
Originally Posted by Inner10 View Post
Who ever the client pays for the actual product is who is left holding the bag. If I spec it, they buy it elsewhere and I install it they have to deal with it themselves. If I sell it to them, regardless of who speced it I'm responsible.

That about right?

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Old 10-14-2018, 02:07 PM   #14
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Re: How Do You Deal With Product Warranties?


Quote:
Originally Posted by Jaws View Post
In Texas builders have to warranty anything they purchase (Mark up) for at least 1 year. 2 year on mechanical, 10 on structure

You make money on it it's your problem.

In spirit I agree with Davinci though
Who regulates this? I was under the impression that the GC warranty was only required for the few years Tx had a residential builder's License

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Old 10-14-2018, 02:17 PM   #15
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Re: How Do You Deal With Product Warranties?


Quote:
Originally Posted by TxElectrician View Post
Who regulates this? I was under the impression that the GC warranty was only required for the few years Tx had a residential builder's License

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TDLR can mess with licenced trades if turned in, for GCs would have to be a judge or mediator

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