Dealing With Warranty Issues - Masonry - Contractor Talk

Dealing With Warranty Issues

 
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Old 03-11-2009, 08:03 PM   #1
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Dealing With Warranty Issues


I received the following RFQ thru my website:


I have a new construction home with a masonry fireplace that isn't working properly. It is constantly letting smoke in the house, we have a wind diverter on the top of the chimney, but that hasn't seemed to help much, would you be able to look at it and tell what is wrong with and give me an estimate on what it would cost to fix it?


I followed up with them & found out they have been in their new home less than a year & that it's still under some kind of warranty.

According to the HO "Our mason doesn't know why it's not working properly"

I'm curious as to what you guys think on how I should proceed.
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Old 03-11-2009, 08:06 PM   #2
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Re: Dealing With Warranty Issues


Tell them up front you do not do free estimates. Charge them dearly for doing the job. Once you touch it, it turns into your problem.

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Old 03-11-2009, 08:16 PM   #3
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Re: Dealing With Warranty Issues


It's the masons baby,he should fix the thing even if that means paying someone else to make it right.
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Old 03-11-2009, 09:14 PM   #4
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Re: Dealing With Warranty Issues


Unless it is something really obvious or simple I would probably stay away. Is there a fresh air intake? Someone plug it with insulation maybe.

The best solution for poor design is rebuild, I wouldn't want to be in your shoes when you drop that little nuclear gernade on them.

Dont you just love mud season?
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Old 03-11-2009, 09:15 PM   #5
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Re: Dealing With Warranty Issues


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Tell them up front you do not do free estimates. Charge them dearly for doing the job. Once you touch it, it turns into your problem.
Definitely no free estimates. They'll have to pay for an estimate
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Old 03-11-2009, 09:21 PM   #6
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Re: Dealing With Warranty Issues


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Originally Posted by dakzaag View Post
Unless it is something really obvious or simple I would probably stay away. Is there a fresh air intake? Someone plug it with insulation maybe.

The best solution for poor design is rebuild, I wouldn't want to be in your shoes when you drop that little nuclear gernade on them.

Dont you just love mud season?
Yeah, that's what I've been thinking. It's about 5-10 minutes away from my current project so I may swing by and take a peek.
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Old 03-11-2009, 09:39 PM   #7
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Re: Dealing With Warranty Issues


I do a couple of these a month. If it is to rectify one of my customers issues, then I do it for free, and usually can solve it on the phone. If it is a stranger off the street, I charge and visit.

Run through all of the standard questions or checks:

Width of box, height of opening.
Flue size.
Chimney height and relation to peak.
Trees.
Check damper and smoke shelve (bring a strong flashlight).

Make sure it does it all the time, and if not what seems to make it smoke. With certain layouts, open doors to other rooms, etc.
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Old 03-12-2009, 08:05 AM   #8
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Re: Dealing With Warranty Issues


Owner builder who took the cheapest price from a wanna be mason. Saved themselves a few bucks and now they want a real mason to tell them how to fix it so they can get the wanna be back. That's 5 minutes out of your life you could spend with family or sit home watching Spongebob. Ordinarily I wouldn't touch it. As slow as I've been.. I'd probably still brush them off.
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Old 03-19-2009, 09:40 PM   #9
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Re: Dealing With Warranty Issues


Update

Well I checked it out & here's the skinny:

The HO's hired a builder here in NW Indiana that is going/gone belly up. The guy divorced his old lady & split to Galena, IL to marry some skank.

So far the HO's have been able to get some money back from the builder for a bunch of messed up non-masonry things.

The builder hired some hack from IL to do build a fireplace that's identical to the ones at Cracker Barrel. Unfortunately, that wasn't what the final result was. The box is FU, the two dampers are FU, the chimney height is FU, it's so wrong it needs to come down.
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Old 03-19-2009, 09:55 PM   #10
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Re: Dealing With Warranty Issues


Brickie,
Thanks for the update. So will you have another project on your hands? I'm guessing they will settle for having a very expensive back ground for family pictures and a place to hang stockings at Christmas.

So that means more work for us... or another HO spreading the news about how horrible it is to own a fireplace. It is situations like this that make me think the masonry certification program is a good idea.

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