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Anyone Ever Add Ice To The Concrete Truck?

 
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Old 07-16-2018, 06:42 PM   #41
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Re: Anyone Ever Add Ice To The Concrete Truck?


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Everyone that regularly does flat work has either seen someone deal with soup, or has dealt with it themselves, I once had a driver blow a fitting on his line and leak water into the drum the entire way to the site.

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In cases like that,I would't worry whose feelings I hurt,I'd send the load back too where it came from. We as contractors have a fiduciary relationship with who we are working for too be their eyes and ears and perform our work in a workman like manner.
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Old 07-17-2018, 03:47 PM   #42
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Re: Anyone Ever Add Ice To The Concrete Truck?


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In cases like that,I would't worry whose feelings I hurt,I'd send the load back too where it came from. We as contractors have a fiduciary relationship with who we are working for too be their eyes and ears and perform our work in a workman like manner.
I saw a guy attempt that one time. Just a residential guy like myself, not a state pour or an Ag guy that does a lot of high volume.

They basically laughed at him and said he was getting invoiced either way for the load, and he was welcome to sue them over it (knowing they could pay more lawyers basically).

I stopped using that company and switched to one with much better customer service, but rejecting a load is still one of the last things on my mind unless it's a total disaster, pissing off dispatch is a great way to ruin an entire season.

Luckily for the customer, my contract covers both material and the installation, so should I choose wrong and the floor explodes, it's on me to rip it out and do it again. Luckily, I've seen some near misses, but never have actually seen a crew of guys that know what they are doing lose a floor. The only ones I've seen that are total losses were done by carpenters or handymen, basically guys that don't know what is happening when things start going south.
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Old 07-17-2018, 09:47 PM   #43
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Re: Anyone Ever Add Ice To The Concrete Truck?


I have rejected a load once, and it was because it was "hot"...and since I buy a lot of concrete, there was not a debate...they took it off the books.

Another ready mix operator, small company, grandson taking over the business....sent me a load of concrete that was speced to be #4000 and small rock, since we were pumping it. We could not get it to pump...added water, still no go...cleared the lines like three times, and no way it was moving. Last time I cleared the pump, it dawned on me that I was looking at compacted sand and gravel every time I opened the swing valve...well duh, you can't pump concrete that does not have enough cement.

He shorted me a few thousand pounds of mix....and denied it. Said my pump was junk, nothing wrong with his concrete. Ok...I ordered concrete from a company farther away...pumped with no issues. Pumped many jobs after that...never an issue.

I would guess his screwing me on one load of concrete cost him maybe $600,000 or more of concrete sales just locally in the last 10 years. I never used him again, for anything. And he has never called on me to get me to change my mind....of course, he knows it would not do him any good.
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Old 07-18-2018, 10:21 AM   #44
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Re: Anyone Ever Add Ice To The Concrete Truck?


I've rejected 4 loads of concrete in 43 years of doing business.Never was an issue. When you're right,you're right',a stand up company does just that,stands up for what is right and tells it like it is.


One example I had, not about a bad mix but being shorted on a load. In my yard,I have a large steel table 10' x 40' x 3/4" for pre-casting concrete panels. Several years ago,was pouring some panels and about a yd. to go,hear the "death rattle" of the truck struggling to get the last couple of cubic feet discharged. We have all heard that sound,it gives us the willies. So tell the driver,send another truck with a yard out .Of course,the truck comes with the concrete along with a significant bill for small load deliveries. I pay the bill and immediately call the dispatcher and say he shorted the load. Well of course he denies it and says my grade was off. I tell him fine,come tomorrow with the best tape measure he owns. He again argues,saying how can I see the grade now that concrete is covering. I said just humor me and come out. Well,next morning,he shows up,sees the steel table,doesn't even get out of the truck,says the over charges will be removed.

That is the way companies with integrity operate,when they are wrong,they take steps to correct it.
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Old 07-18-2018, 01:02 PM   #45
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Re: Anyone Ever Add Ice To The Concrete Truck?


My grandfather got a load for his basement long before cell phones and gps we're commonplace. Driver got lost, arrives late and starts to pour. Barely got it out of the chute before it setup. I wish I had a pic, because the floor was so wavy you got seasick looking at it.

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Old 07-18-2018, 03:57 PM   #46
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Re: Anyone Ever Add Ice To The Concrete Truck?


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My grandfather got a load for his basement long before cell phones and gps we're commonplace. Driver got lost, arrives late and starts to pour. Barely got it out of the chute before it setup. I wish I had a pic, because the floor was so wavy you got seasick looking at it.

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I've seen that happen before, the driver was sweating before he pulled in, whipped it up to like a 7 and started to discharge, it locked up nearly solid in the chute halfway through it.

Come to find out he was sitting on a bridge deck pour too long, got rejected by the state guy, and was re-routed to this guys job.

It was a whole ordeal, I was just a kid at the time though running a wheelbarrow, no idea what ever came of it.

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