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Settlement Of Invoice

 
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Old Today, 04:51 PM   #1
 
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Settlement Of Invoice


I have an interesting situation that I'm unsure how to resolve.
As such I'm looking for advice.
I'll start by saying I "jumped" on this site in interest of receiving some professional advice.
My wife and I hired a hardwood flooring contractor to install a 3/4" sand on site floor, that received an oil/ stain finish.
The work proceeded well and on schedule. Overall we were quite satisfied with work performed. There were however, a number of areas on the floor that had swirl marks made during the finish sanding. The most noticeable of these were on the nosing surrounding the stairway. These were quite noticeable when ascending/ descending the stairs.
When I mentioned this to the contractor he initially acted offended, but then agreed to hand sand out the marks on the nosing.
Within a week he had refused to refinish area in question, did not provide oil/ stain, nor cleaning product, milled duct grates (all contractually agreed to), yet demanded full payment. We had held back 10% of the contracted amount.
He then sent me a text message once again demanding payment in full, specifically by E transfer. He also delivered a character assassination of my wife and I.
I asked to speak with him directly and he has refused. He has also refused our offer to settle by cheque once his contractual obligations are met. We have repeatedly, both by text message, and through voicemail, reached out in an effort to resolve .
Our desire is to settle this in a timely manner, and it is not our intent to "short change" the contractor. However he refuses to speak directly with us, or consider any other payment option than an E transfer.
Any ideas how to settle this?
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Old Today, 05:10 PM   #2
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Re: Settlement Of Invoice


How much money are you talking about? I personally do not pay for work not up to my standards regardless of the threats.

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Old Today, 05:41 PM   #3
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Re: Settlement Of Invoice


Thanks for posting on ContractorTalk.com. The Moderators of this forum would prefer that you post Do It Yourself related topics on our sister site www.DIYChatroom.com

ContractorTalk.com is designed for professional contractors to discuss issues and topics related to the construction and remodeling industries. Many of our professional contractors are also members at DIYChatroom.com and are looking forward to assist you with your needs.

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