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TS55 REQ Recall

 
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Old 08-23-2013, 04:57 PM   #81
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Re: TS55 REQ Recall


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Originally Posted by NINZAN STUDIO
Got an email back from Debby at Festool USA today. They're still waiting for the Consumer Product Safety Commission (not sure what about).
Want to buy one for a job . But how long to wait .
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Old 09-30-2013, 11:15 PM   #82
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Re: TS55 REQ Recall


Anyone have news on recall . When will they let public buy them .
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Old 10-01-2013, 12:17 AM   #83
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Re: TS55 REQ Recall


I was really just about ready to start buying some Festool products at the end of this year. The first would have been either a tracksaw or the Carvex jigsaw. But this recall and the generally mediocre reviews of the Carvex have kept me away from the koolaid. I ordered a Makita tracksaw today, and the price difference between it and the TS55REQ that I can't buy even if I wanted to will be enough for me to buy an extra section of track and some accessories in the coming weeks.
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Old 10-01-2013, 12:47 AM   #84
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Re: TS55 REQ Recall


Quote:
Originally Posted by steex
I was really just about ready to start buying some Festool products at the end of this year. The first would have been either a tracksaw or the Carvex jigsaw. But this recall and the generally mediocre reviews of the Carvex have kept me away from the koolaid. I ordered a Makita tracksaw today, and the price difference between it and the TS55REQ that I can't buy even if I wanted to will be enough for me to buy an extra section of track and some accessories in the coming weeks.
I think your going to like that Makita. I use mine all the time, without any issues.
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Old 10-01-2013, 12:50 AM   #85
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Re: TS55 REQ Recall


Quote:
Originally Posted by steex View Post
I was really just about ready to start buying some Festool products at the end of this year. The first would have been either a tracksaw or the Carvex jigsaw. But this recall and the generally mediocre reviews of the Carvex have kept me away from the koolaid. I ordered a Makita tracksaw today, and the price difference between it and the TS55REQ that I can't buy even if I wanted to will be enough for me to buy an extra section of track and some accessories in the coming weeks.
If you have work waiting on a track saw, that's a good decision.
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Old 10-01-2013, 11:51 AM   #86
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Re: TS55 REQ Recall


"We are pleased to report that the Consumer Product Safety Commission, in conjunction with Health Canada, has approved a corrective action plan for the TS 55 REQ, allowing us to proceed with the correction, and to get tools back in customer hands.

Tools that have already been received and repaired will begin shipping on Wednesday, October 2, departing our warehouse in the order in which they were received. If you haven’t received your tool within 7-10 days, please feel free to contact Festool Service at 1-800-554-8741. Shipments to Canada, Alaska and Hawaii may take longer.

Tools received from October 1, forward will be processed and returned to customers, also in the order in which they were received.

If you are the owner of a Festool TS 55 REQ, and have not yet returned your tool to Festool, please discontinue its use immediately and proceed to our website at http://www.festoolusa.com/recall or call our TS hotline at (855) 784-9727 to view your options and arranged the return of your saw.

On behalf of the entire Festool staff, we thank you for your patience during this process and apologize for any inconvenience this may have caused.

Sincerely,

Michael Williams
Vice President of Marketing
Festool USA"

Copied from the FOG website. Posted with Shane's permission.

Tom

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