Pella "Platinum Installer" - Windows, Siding and Doors - Contractor Talk

Pella "Platinum Installer"

 
Thread Tools Search this Thread Display Modes
Old 09-10-2020, 07:52 PM   #1
Registered User
 
KinRenos's Avatar
 
Trade: Remodeling, Handyman
Join Date: Mar 2020
Posts: 8

Pella "Platinum Installer"


The contractors came and one of my sliding windows was not closing properly. It seemed to be out of square but everything was level. They returned to "make adjustments" when I came home the window closed perfectly however they put shims under the vinyl track leaving a noticeable hump and the track cover does not fully lock in here. Is this acceptable? Anytime I want to clean the track I will essentially have to re shim the window.
KinRenos is offline  

Warning: The topics covered on this site include activities in which there exists the potential for serious injury or death. ContractorTalk.com DOES NOT guarantee the accuracy or completeness of any information contained on this site. Always use proper safety precaution and reference reliable outside sources before attempting any construction or remodeling task!

   

Advertisement

 

Old 09-10-2020, 08:51 PM   #2
Capra aegagrus

 
Tinstaafl's Avatar
 
Trade: Remodeler
Join Date: Jan 2008
Location: Central Pennsylvania
Posts: 24,013
Rewards Points: 4

Re: Pella "Platinum Installer"


Your trade is listed as "Remodeling, Handyman", but this is a homeowner type of question. As a pro, you should be able to answer it for yourself. Do you think it's acceptable?

Advertisement

Tinstaafl is offline  
Old 09-10-2020, 09:03 PM   #3
Registered User
 
KinRenos's Avatar
 
Trade: Remodeling, Handyman
Join Date: Mar 2020
Posts: 8

Re: Pella "Platinum Installer"


I have never installed windows and have minimal knowledge on acceptable repairs. With that said I'm confident in saying it is not a proper fix and that most likely the trim should be removed and most likely shimmed that way. However the window was level initially so I'm un sure of cause l, sagging ? Idk.

Last edited by KinRenos; 09-10-2020 at 09:31 PM.
KinRenos is offline  
Sponsored Links
Advertisement
 
Old 09-10-2020, 09:22 PM   #4
Capra aegagrus

 
Tinstaafl's Avatar
 
Trade: Remodeler
Join Date: Jan 2008
Location: Central Pennsylvania
Posts: 24,013
Rewards Points: 4

Re: Pella "Platinum Installer"


If the surrounding structure is solid and hasn't changed since installation, it would seem likely that there's a problem with either the window itself or how it was installed. Nobody makes money on a callback, so the tendency is to do just enough to make it work.

Up to you whether to make an issue of it.
Tinstaafl is offline  
Old 09-10-2020, 09:31 PM   #5
Registered User
 
KinRenos's Avatar
 
Trade: Remodeling, Handyman
Join Date: Mar 2020
Posts: 8

Re: Pella "Platinum Installer"


Lol, yea well my take on it is do it correctly the first time and you won't get called back. I have higher expectations for 3200 in 3 windows, I expect them to work properly without having to be "rigged" for functionality.
KinRenos is offline  
Old 09-10-2020, 10:14 PM   #6
Pro
 
Lettusbee's Avatar
 
Trade: General Contractor
Join Date: May 2010
Location: Ft Collins, CO
Posts: 3,010
Rewards Points: 1,862

Re: Pella "Platinum Installer"


Just because the bottom is level, does not mean the window was installed square. Pull some diagonals on it, or check square with a framing square.

Also, if it's a vinyl window, it could have been built so far out of square that there is no hope of getting it both square and operational.

Sometimes these windows are ordered in a size that doesn't necessarily fit into the framed opening, esp if the framed opening is less than ideal. So installers will wedge window into opening any way they can and then shim and wedge whatever they can to make the window functional. That could be due to window guy not being good at measuring, or due to framing that was never good to begin with, or framing that has gone catty wampus from the house settling.

Advertisement

Lettusbee is offline  


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Join Now... It's Fast and FREE!

I am a professional contractor
I am a DIY Homeowner
Drywall Talk is for
PROFESSIONAL CONTRACTORS ONLY!

At DrywallTalk.com we cater exlusivly to professional contractors who make their living as a contractor. Knowing that many homeowners and DIYers are looking for a community to call home, we've created www.DIYChatroom.com DIY Chatroom is full of helpful advices and perfect for DIY homeowners.

Redirecing in 10 seconds
No Thanks
terms of service

Already Have an Account?