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Need Help With An Anderson 3000 Series Storm Door.

 
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Old 08-08-2012, 05:07 PM   #21
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Re: Need Help With An Anderson 3000 Series Storm Door.


Bummer. I just knew you were going to beat it.

But wise move to take a pass. You start disassembling the thing and eventually you'll find out what the problem is, but you can run into so many headaches that you'd have been better off just installing a whole new door.
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Old 08-08-2012, 07:14 PM   #22
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Re: Need Help With An Anderson 3000 Series Storm Door.


So I'm assuming this didn't work?

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Old 08-12-2012, 09:13 AM   #23
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Re: Need Help With An Anderson 3000 Series Storm Door.


their guy didn't mount the closer at the top did he.

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Old 08-12-2012, 10:30 AM   #24
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Re: Need Help With An Anderson 3000 Series Storm Door.


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their guy didn't mount the closer at the top did he.
That could screw up the screen roller, but it wouldn't immobilize the glass sash.
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Old 08-12-2012, 07:21 PM   #25
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Re: Need Help With An Anderson 3000 Series Storm Door.


just a thought,the screen is attached to the upper sash,which could possibly immoblize it from moving.or it could be the latch at the top isn't releasing the window.i just did one,2weeks ago.just my thoughts.
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Old 08-21-2012, 06:13 PM   #26
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Re: Need Help With An Anderson 3000 Series Storm Door.


Well, here's the update, I'll try to keep it short....

I talked to the HOer and explained that we should get a service rep in to fix the door he told me just to get it fixed. I went to our local yard that deals with Andersen. The counter guy told me I had to call the support # because he didn't have anyone in particular to help me out.

I called the 800# and tried to explain the situation. Of course I was speaking to a woman with a foreign accent. The accent wasn't terrible but there was definitely a terminology barrier and we weren't getting anywhere. I asked if there was a local dealer that could help me out. She said no, this model is a DIY product and I would have to go through customer support.

I own this problem now (on the clock). I started breaking down the door until I could see what the problem was. What I found was that there are vinyl snap-in moldings. The upper moldings keep the screen in position, and the bottom moldings hold the fixed panel in place (note, nowhere in the installation instructions are there figures that explain how the panels work!).

I did find the problem. The lift handle was never installed allowing the operating panel to be lowered to a point that the spring clips would get caught. The solution, rather simple (in hindsight), was to remove the fixed panel, raise the operating panel, put the handle on and replace the fixed panel.

In the mean time.... while breaking down the door, the screen uncoiled creating a whole new set of circumstances. I tried and tried to recoil the screen, I even called in a another crew leader for another set of eyes and hands. After about 45min we couldn't get it to work. I also learned that the holes for the hardware were drilled on the wrong side so the whole thing was F'd to start with.

I went to the Depot to look at the display and talk with a sales person. It's a nice door! However, the sales rep was baffled and had nothing, he gave me another 800# to call, and suggested I replace the screen assembly.

I'm in almost 12hrs. The door is fixable perhaps, and my PM is going to try to sell the HOer on buying a new door, (same model), cut his losses and end with the proper installation. What a mess!
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Old 08-21-2012, 06:50 PM   #27
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Re: Need Help With An Anderson 3000 Series Storm Door.


Friggin storm doors....pain in the ars
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Old 08-21-2012, 07:10 PM   #28
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Re: Need Help With An Anderson 3000 Series Storm Door.


I have only installed one with a retractable screen and looks like the same anderson. Customer picked it out.
I also had a problem and had to spend 1/2 hour with the screen roller to fix. Cant remember the actual fix I did.
Is a real nice door if they could fix this problem.
But would never recomend them.
I have heard of a lot of problem with any brand that has a retractable screen.
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Old 08-21-2012, 08:10 PM   #29
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Re: Need Help With An Anderson 3000 Series Storm Door.


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Originally Posted by WNYcarpenter View Post
well, I went back today. I spent another 1/2 hr or so fiddling around, took a couple pics, and I still didn't make any progress. I'm not even going to post time to this job, I was just curious whether or not I was missing something after last night's discussion.

The system makes more sense to me, I understand how it is supposed to work, it just doesn't. The inner panel seems to be hung up. Also, I see that once the inner glass panel is raised and the screen retracts I can remove the label.

I probably won't waste any more time, I'll just call service and let the HOer deal with the warranty issue. We didn't purchase the door or install it so it really isn't our responsibility at this point.... that is, unless someone here sees an obvious solution I'm over looking. I can't justify spending any more time on it.

So, here are some pics for your viewing pleasure.....
Attachment 76216

Attachment 76217

Attachment 76218
Looking at those pictures, I think that door is installed backwards. It looks like the inside part is on the outside.
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Old 08-21-2012, 08:31 PM   #30
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Re: Need Help With An Anderson 3000 Series Storm Door.


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Looking at those pictures, I think that door is installed backwards. It looks like the inside part is on the outside.
Yes, that was certainly determined.....sadly, that is the least of the problems.
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Old 08-21-2012, 08:53 PM   #31
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Re: Need Help With An Anderson 3000 Series Storm Door.


Man, at this point you may be better off to scrap the door and pick up a new one.
Start from scratch and do it right rather than trying to patch up the other one. Especially if the first one has holes drilled in the wrong place and missing parts.
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Old 08-21-2012, 08:54 PM   #32
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Re: Need Help With An Anderson 3000 Series Storm Door.


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Originally Posted by WNYcarpenter View Post
close but, nope. We've been the family contractor for years. The original HOer turned control over to her son this summer. HE WENT WITH A FREIND OF THE CLEANER. Well, when he realized he made a mistake they came crawling back. We never would have gone with an Andersen door to begin with. I'm picking up the pieces. Happens quite a bit actually. Nice try.
thats a gem, this place is spick and span, who do you use for windows and doors?.
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Old 08-21-2012, 10:01 PM   #33
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Re: Need Help With An Anderson 3000 Series Storm Door.


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thats a gem, this place is spick and span, who do you use for windows and doors?.
Generally we use Pella or Marvin for windows and doors. Normally, they have a storm door system that applies. Not to say Pella and Marvin are better, but when we have issues, our supplier is quick to service any installation/manufacturer errors. Otherwise, our supplier offers makes/models that they stand behind, not a DIY model from Home Depot.
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Old 08-21-2012, 10:49 PM   #34
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Re: Need Help With An Anderson 3000 Series Storm Door.


I put one like that in my own house, Has lasted ok , but will use a different kind when it needs replacing, screen doesn't go up and down any more, and after reading this I for sure am not going to mess with it.
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Old 09-05-2012, 06:08 AM   #35
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Re: Need Help With An Anderson 3000 Series Storm Door.


I use the Larson roll screen doors and never have a problem, they seem to last too! If you buy a Pella storm it's also made by larson.

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