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First Time With Andersen - This A Problem?

 
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Old 07-15-2015, 05:49 PM   #1
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First Time With Andersen - This A Problem?


Hi

Image attached.



Installing Andersen windows - Home owner is displeased at the aluminum miter joint - the silicone Andersen use is grey and the trim is Bronze - I`m going to try clean up the lumps in the corners with some spirits but I expect the joint will still be highlighted by the grey silicone.

Is this "normal"?

I didn't sell the windows - the supplier (not Andersen) says its to be expected.

I don't see this on the joints on cheaper windows I install.

What finish should I expect to see?

J&D
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Old 07-15-2015, 08:39 PM   #2
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Re: First Time With Andersen - This A Problem?


That's probably the best they could do.
color match and paint with a fine brush, like for models.

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Old 07-15-2015, 08:48 PM   #3
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Re: First Time With Andersen - This A Problem?


I suggested painting - home owner was not too happy.

Is this normal for Andersen? Their joints are not color matched and a bit on the sloppy side?
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Old 07-15-2015, 08:52 PM   #4
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Re: First Time With Andersen - This A Problem?


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Originally Posted by JD_services View Post
I suggested painting - home owner was not too happy.

Is this normal for Andersen? Their joints are not color matched and a bit on the sloppy side?
Are you the installer only?

If so, wouldn't stuff like that be 100% completely Andersen's warranty/QC problem?

EDIT: No, in fact it would be Andersen's problem even if you sold the windows.

That's what they have a warranty dept for.
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Old 07-15-2015, 09:29 PM   #5
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Re: First Time With Andersen - This A Problem?


I would say its normal. Anderson is pretty liberal with the silicone in joints.

Not the worst thing
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Old 07-15-2015, 09:47 PM   #6
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Re: First Time With Andersen - This A Problem?


Quote:
Originally Posted by SmallTownGuy View Post
Are you the installer only?

If so, wouldn't stuff like that be 100% completely Andersen's warranty/QC problem?

EDIT: No, in fact it would be Andersen's problem even if you sold the windows.

That's what they have a warranty dept for.
Yes, I`m just installer but doing other work on home so trying to be helpful. The person who sold the units was saying grey miter joints was to be expected in Andersen line. Owner has already asked to get meeting with the Andersen rep.

If anyone has been through similar circumstances info appreciated.
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Old 07-15-2015, 10:02 PM   #7
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Re: First Time With Andersen - This A Problem?


I don't know anyone who spends that much time looking at the exterior of windows. Rub the excess off the joint. What else can you do?
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Old 07-15-2015, 10:18 PM   #8
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Re: First Time With Andersen - This A Problem?


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I don't know anyone who spends that much time looking at the exterior of windows.
After cleaning it up the grey seam will still be visible. Customers don't want repairs on new windows.
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Old 07-15-2015, 10:19 PM   #9
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Re: First Time With Andersen - This A Problem?


Be thankful your not dealing with the older Frenchwood sliders that gooped a 3/8" perimeter bead of silicone with finger smudged corners around the massive glazing. Thank god the latest models deleted that feature.
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Old 07-16-2015, 01:37 PM   #10
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Re: First Time With Andersen - This A Problem?


Anderson was dismissive with me when I complained about their snap-in grids/muntins not seating properly in their doors.

If I'm going to be their testing lab they should pay me.
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Old 07-16-2015, 02:18 PM   #11
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Re: First Time With Andersen - This A Problem?


I wouldn't do anything more than the normal install. If you start messing with the sealant, then Anderson could hold you responsible for leaks and void their warranty.
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Old 07-16-2015, 03:46 PM   #12
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Re: First Time With Andersen - This A Problem?


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I wouldn't do anything more than the normal install. If you start messing with the sealant, then Anderson could hold you responsible for leaks and void their warranty.
EXACTLY.... We had a house full of WeatherShield windows that had some small gaps in the cladding of a few of the windows. They don't use any sealant in the corners of their cladding, because normally they don't need to.

After consulting with the rep, he told us to use a color matched caulk to seal them and they paid our travel time, material and labor. The customer was quite pleased.

But, in the OP's situation, I would not do anything until Andersen looks at it and decides what or what not to do.
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Old 07-16-2015, 04:09 PM   #13
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Re: First Time With Andersen - This A Problem?


Who "owns" the windows?
If you are merely supplying labor for install then it is not your problem.

Have Andersen send a rep out, finish your job, and get away from this customer ASAP.

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