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Would You Do It For Free For A Customer?

 
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Old 06-28-2015, 11:34 AM   #21
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Re: Would You Do It For Free For A Customer?


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Originally Posted by tonyc56 View Post
If you had a good customer that needed a minor repair. Would you do it for free or take the attitude you have to charge, if you plan on being in business. Even if its just 20 dollars. Your time is worth money. If its a good customer, they should have no problem paying for the service.
The real question is what would you do , you ask all these questions and then go away
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Old 06-28-2015, 12:28 PM   #22
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Re: Would You Do It For Free For A Customer?


^^^^^^ What he said.^^^^^^^
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Old 06-28-2015, 06:42 PM   #23
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Re: Would You Do It For Free For A Customer?


Hopefully i'm going to do it for free once the kids go to bed. The hell with what my customer has to say
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Old 06-29-2015, 07:19 PM   #24
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Re: Would You Do It For Free For A Customer?


First there is no such thing as a $20 job. Second nothing is free in this world. And lastly NO WAY. Those same people will bitch and complain if their boss asked them to work and extra hour or two for free so why should you?

Last edited by realelectrician; 06-29-2015 at 07:23 PM.
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Old 06-30-2015, 04:52 PM   #25
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Re: Would You Do It For Free For A Customer?


Did a quick freebie today. One of the religious builders i work for That gives me tons of work and even more referrals needed something done at his fathers house.

While my two guys were out installing i stopped by his house and took about 2 min and $1.00 in material to change out a few elbows two stories up and a mile from my shop. I refused to take money from either. Probably why ill never be rich ..

Id never send a crew anywhere for free ever but a few min of my time isnt breaking the bank and isnt going to mess up my per second over head figures and charts and stuff

Told him i appreciate all the work he throws my way.
Guys who treat me well get same back at all times. Its not an every day thing but ill throw in a few a year without hesitation.
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Old 07-01-2015, 06:00 PM   #26
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Re: Would You Do It For Free For A Customer?


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Originally Posted by trussme View Post
Carpet cleaner....pay them and tip them VERY well, still no free steam yet!
In comparison if you did a certain amount of business with the guy I think he would give you a freebie. Like if you owned a motel and he was steaming 10-15 rooms every couple of weeks, I'm sure that he wouldn't mind steaming the manager's office. The same would apply in the food scenario- Bring them 25-30 customers on a regular basis and you'll never pay again.

It just all depends on how much business they bring you, the relationship, and what it's worth to keep them as a customer.

I've got one client that paid me in full upfront for the first job that I ever did for him. He's even paid me in full for work that I never completed and said, "That's OK, Ted. I'm going to tear it all out and do something else anyway." So as a result, whenever I am over there doing something and he asks me to hang his shower curtain rod, without a doubt I am not going to charge him.
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Old 07-01-2015, 06:27 PM   #27
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Re: Would You Do It For Free For A Customer?


Quote:
Originally Posted by NYgutterguy View Post
Did a quick freebie today. One of the religious builders i work for That gives me tons of work and even more referrals needed something done at his fathers house.

While my two guys were out installing i stopped by his house and took about 2 min and $1.00 in material to change out a few elbows two stories up and a mile from my shop. I refused to take money from either. Probably why ill never be rich ..

Id never send a crew anywhere for free ever but a few min of my time isnt breaking the bank and isnt going to mess up my per second over head figures and charts and stuff

Told him i appreciate all the work he throws my way.
Guys who treat me well get same back at all times. Its not an every day thing but ill throw in a few a year without hesitation.
My longest customer is going on 17 years I've been doing work for him and i never done any free work for him. Now here and there i will give him a cheap price but never free.

Nobody deserves free things just because they keep hiring you. I shop at the same stores all the time and they never give me anything for free just because i give them repeat business.
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Old 07-01-2015, 06:53 PM   #28
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Re: Would You Do It For Free For A Customer?


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Originally Posted by realelectrician View Post
My longest customer is going on 17 years I've been doing work for him and i never done any free work for him. Now here and there i will give him a cheap price but never free.

Nobody deserves free things just because they keep hiring you. I shop at the same stores all the time and they never give me anything for free just because i give them repeat business.
Guess everyone has their own way of showing appreciation.. Im happy to do it for free
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Old 07-01-2015, 06:59 PM   #29
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Re: Would You Do It For Free For A Customer?


I still think you can do someone a favor once in a while. I hope I never get so desperate that I won't change a light bulb for someone who can't... Especially if I'm already working two doors away.
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Last edited by Robie; 07-01-2015 at 07:09 PM.
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Old 07-01-2015, 07:06 PM   #30
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Re: Would You Do It For Free For A Customer?


Quote:
Originally Posted by realelectrician View Post
My longest customer is going on 17 years I've been doing work for him and i never done any free work for him. Now here and there i will give him a cheap price but never free.

Nobody deserves free things just because they keep hiring you. I shop at the same stores all the time and they never give me anything for free just because i give them repeat business.
What's your normal fee if a person living next door to where you are working asks you to look at an outlet that doesn't work and all you do is hit the reset switch on the gfi?
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Old 07-01-2015, 07:24 PM   #31
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Re: Would You Do It For Free For A Customer?


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Originally Posted by NYgutterguy View Post
Guess everyone has their own way of showing appreciation.. Im happy to do it for free
I guess. I just don't go overboard with showing appreciation because it's a business. They need my services and i need money an equal playing field.

I do send out thank you cards and on christmas I send out lottery tickets but no free work.

Another reason not to do free work is some people will expect it a lot more. How many people hit the free samples up more then once in the stores? So you gave them a freebie and they will try to get another sample again trust me
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Old 07-01-2015, 07:41 PM   #32
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Re: Would You Do It For Free For A Customer?


Quote:
Originally Posted by NYgutterguy View Post
Did a quick freebie today. One of the religious builders i work for That gives me tons of work and even more referrals needed something done at his fathers house.

While my two guys were out installing i stopped by his house and took about 2 min and $1.00 in material to change out a few elbows two stories up and a mile from my shop. I refused to take money from either. Probably why ill never be rich ..

Id never send a crew anywhere for free ever but a few min of my time isnt breaking the bank and isnt going to mess up my per second over head figures and charts and stuff

Told him i appreciate all the work he throws my way.
Guys who treat me well get same back at all times. Its not an every day thing but ill throw in a few a year without hesitation.

A real good customer is in the hospital from a fall he took last week....almost died...brain hemorrhage. The guy they hired to mow the lawn couldn't get his rig through the gates to the backyard. I have the keys to the house so I went over and mowed the backyard with the owners mower...1/2 hour, no problem, no charge...glad to do it.
Heaven here I come....

I think it feels good to do something nice for someone.
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Old 07-05-2015, 04:23 AM   #33
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Re: Would You Do It For Free For A Customer?


I do free quick fixes all the time for good customers that have to run a lot of red tape for a job approval. They really appreciate it and I keep getting their big jobs and preventative maintenance contracts. Long term the free work is worthwhile. I also charge others for small things. It's situational.
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Old 07-05-2015, 07:02 AM   #34
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Re: Would You Do It For Free For A Customer?


On a chimney rebuild earlier this year.
1 day job, easy set up, good $$$.
The guy across the street can over and asked me to look at some tuckpointing, very minor 20 mins work at best, I told him there was no charge as we had a mix ready for the chimney and It wouldn't take long.
Got the chimney underway and sent my labe across to take care of it, no problems. The man was happy with the work and service and me and my crew where super happy with the case of beer that came across the street at the end of the day.

No problem doing little things for free(beer or no beer) as long as it within my work day.
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Old 07-05-2015, 07:28 AM   #35
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Re: Would You Do It For Free For A Customer?


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Originally Posted by Robie View Post
It all depends on a bunch of things...

Who, what, where, when and why.
I am guilty----I do a lot of 'free work'---it is a return of the trust that the customers have placed on me--

I charge plenty for contract work---if I run across a simple repair or am asked to do something that is a small 'extra'--all to often the task is done and forgotten when the billing time comes.

That's just me---I do have very loyal customers , perhaps this is one of the reasons----
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Old 07-05-2015, 07:47 AM   #36
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Re: Would You Do It For Free For A Customer?


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Originally Posted by 480sparky View Post
A long-standing, existing customer, yes. A newbie, no.

I had a good customer call me earlier in the week about an AC in a rental that wasn't working. Found the feed from the disco to the compressor had one wire come out of the terminal. Took all of 2 minutes to find and fix.

He asked if I'd send him a bill. I said hell no.
Same here. I had a customer who had a disposer that wasn't working. Went in, hit the reset and she was good. No charge. She kept insisting.

I get at least two or three referals a month from her. Worth every penny.
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Old 07-05-2015, 11:12 AM   #37
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Re: Would You Do It For Free For A Customer?


Quote:
Originally Posted by S.U.M View Post
On a chimney rebuild earlier this year.
1 day job, easy set up, good $$$.
The guy across the street can over and asked me to look at some tuckpointing, very minor 20 mins work at best, I told him there was no charge as we had a mix ready for the chimney and It wouldn't take long.
Got the chimney underway and sent my labe across to take care of it, no problems. The man was happy with the work and service and me and my crew where super happy with the case of beer that came across the street at the end of the day.

No problem doing little things for free(beer or no beer) as long as it within my work day.
I did almost exactly the same. Guy across the street had someone "fix" a few joints with caulking. He asked if I could put some mortar in. Did it in less than 10 minutes with mud that was going to get thrown out any way. Can't say I was impressed though when the guy drove away before I even got over there. Not that I would have accepted any money if he had offered but the fact that he didn;t offer anything, even a cup of coffee or a cookie, said a lot about his character to me.
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Old 07-05-2015, 11:18 AM   #38
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Re: Would You Do It For Free For A Customer?


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I did almost exactly the same. Guy across the street had someone "fix" a few joints with caulking. He asked if I could put some mortar in. Did it in less than 10 minutes with mud that was going to get thrown out any way. Can't say I was impressed though when the guy drove away before I even got over there. Not that I would have accepted any money if he had offered but the fact that he didn;t offer anything, even a cup of coffee or a cookie, said a lot about his character to me.

Yeah, that would piss me off. If you can't even take the time to say thank you to someone doing you a favor, you're probably doing something wrong.

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