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Computer Guru's....Win 8.1 Crash

 
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Old 09-02-2014, 01:47 PM   #1
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Computer Guru's....Win 8.1 Crash


My son's Toshiba Satellite Win 8.1 64bit computer just took a dump.

Not exactly sure what's with it. It has always had crash problems. Outta no where it would just reboot. Annoying when you are in the middle of a WOW game.

Anyway, It's tried to do the self repair and gets nowhere. Since I am so unfamiliar with Win 8 I figured the MBR might have had damage. So I tried to rewrite the boot and the program stalled and then I really had no boot area. It gave me a 0xc000000f message.

So I took the drive out and since I made a backup of the BCD (BCD.old) file I was able to rename it to the the original and got the boot working again. But it's back to the original problem.

One of the codes that first showed up was 0xc0000185, which seems to be a registry error. I went and tried to do a restore to an earlier date but it said I had no restore points. So that killed that Idea.

After I played with the MBR I got another code, 0xc000021a. That has a few definitions one of them being Winlogon did not succeed.

Oh ya, I don't have the recovery disk because this was a computer that had windows preinstalled on it. So that always makes things fun.

So...is there anyone out there that can push me into a particular direction to get this machine back up and running? I have a really hard time getting into the Advanced Troubleshooting area because it gets stuck in the repair loop.
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Old 09-02-2014, 03:04 PM   #2
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Re: Computer Guru's....Win 8.1 Crash


Not a guru at all but try to monitor the temps when he's playing. The Toshiba Satellites are pretty underpowered for long term gaming. It may be doing a force shut down when the temps get high.

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Old 09-02-2014, 03:05 PM   #3
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Re: Computer Guru's....Win 8.1 Crash


Crash reboot or would it initiate a shutdown procedure?
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Old 09-02-2014, 03:18 PM   #4
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Re: Computer Guru's....Win 8.1 Crash


Did the he do the August security update. It has known to crash win8.1. BTW you can make a recovery disk/thumdrive with the win utility. Unless you want like 10 dvd's (I think) a 16gb min TD is best. You can also download the win8 iso. However you need to d/l it from the win8 pc it is installed from.
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Old 09-02-2014, 03:19 PM   #5
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Re: Computer Guru's....Win 8.1 Crash


Sounds like a bad ram chip to me.

If you have messed up the MBR I would say just reinstall windows, give them a call and they will give you a download link to the install media, as long as you have the COA off the back you are good to go.
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Old 09-02-2014, 03:21 PM   #6
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Re: Computer Guru's....Win 8.1 Crash


Oh BTW Win8 don't have a MBR it is replaced with the UEFI secure boot. You need to get rid of the MBR.


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Old 09-02-2014, 03:27 PM   #7
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Re: Computer Guru's....Win 8.1 Crash


Ya I know it's a UEFI secure boot. I'm old school and it's still a MBR to me.

I couldn't get my Kasperski rescue disk to load into the machine, it always went into a Kernel Panic, whatever that is, and stopped. I was able to get Ubuntu to load as long as the hard drive wasn't installed. A lot of good that does me. I know it works on my wife's Win7 64bit computer.

So, how do you get the recovery software off the drive without using Windows? Anyone? Bueller....Bueller...
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Old 09-02-2014, 03:27 PM   #8
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Re: Computer Guru's....Win 8.1 Crash


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Sounds like a bad ram chip to me.

If you have messed up the MBR I would say just reinstall windows, give them a call and they will give you a download link to the install media, as long as you have the COA off the back you are good to go.
Win8 COA are just a sticker. Need to run magic Jellybean to get all the info. But isn't needed when the iso is downloaded from the target pc. That info is ported to the iso.
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Old 09-02-2014, 03:29 PM   #9
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Re: Computer Guru's....Win 8.1 Crash


Quote:
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Sounds like a bad ram chip to me.

If you have messed up the MBR I would say just reinstall windows, give them a call and they will give you a download link to the install media, as long as you have the COA off the back you are good to go.
I did a backup and restored it. The boot record seems to be fine. Got to play with diskpart. I couldn't figure out how to do it out of the computer though. I slept on it and woke up with the answer. I tried it out and it worked. How bout dat.
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Old 09-02-2014, 03:33 PM   #10
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Re: Computer Guru's....Win 8.1 Crash


Quote:
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Win8 COA are just a sticker. Need to run magic Jellybean to get all the info. But isn't needed when the iso is downloaded from the target pc. That info is ported to the iso.
If that's an ISO on the drive then I won't have much of a problem getting it off. At least I don't think I will. Assign the drive a letter and you get access to it. Just gotta run the command function in administrator mode. Which I found out how to do today....cause it denied me. And I don't like to be denied.
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Old 09-02-2014, 03:34 PM   #11
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Re: Computer Guru's....Win 8.1 Crash


I don't know if you can get the recovery off the drive without win running. It took several hours to make it. And took 10 hours to do a recovery from the drive. I have a satellite also. The most ridiculous recovery. If you can boot the pc you can get into the recovery mode. Off hand I can't remember the keying combo to get into it. I think it changed from previous versions.
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Old 09-02-2014, 04:03 PM   #12
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Re: Computer Guru's....Win 8.1 Crash


There is the recovery media you make on the machine, then there is the stand alone Win 8.1 iso microsoft sells, these are 2 very different things.

Call microsoft, they will give you a link to the Win 8.1 ISO burn it and boot to the DVD, then simply reinstall windows, when prompted for the product key enter the code on the COA. Unless things have drastically changed since the Win 7 days?

Take note, I am not talking about making a recovery disc, I am talking about reinstalling Windows completely.
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Old 09-02-2014, 04:13 PM   #13
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Re: Computer Guru's....Win 8.1 Crash


http://windows.microsoft.com/en-US/w...oduct-key-only

you will need the product key. Use magic jellybean to obtain it. Not sure how it works with oem keys but it may let you d/l win 8-8.1
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Old 09-02-2014, 07:32 PM   #14
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Re: Computer Guru's....Win 8.1 Crash


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Originally Posted by Needles View Post
http://windows.microsoft.com/en-US/w...oduct-key-only

you will need the product key. Use magic jellybean to obtain it. Not sure how it works with oem keys but it may let you d/l win 8-8.1

OEM keys, product keys, and COA are all the same thing, entering your COA at the install (The COA is the sticker on the bottom) will allow you to activate your windows install.

an OEM key is simply a key which is sold to an Original Equipment Manufacturer (OEM) to activate windows. The only real difference between an OEM key and a non OEM is OEM you don't technically get microsoft support should you have a problem (You have to go to the OEM such as dell or HP) and there is a price difference.
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Old 09-02-2014, 07:33 PM   #15
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Re: Computer Guru's....Win 8.1 Crash


I would also suggest you run a MemTest (Usually included with any Linux Live distro CD) to check your memory for any errors.
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Old 09-03-2014, 05:19 AM   #16
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Re: Computer Guru's....Win 8.1 Crash


Quote:
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OEM keys, product keys, and COA are all the same thing, entering your COA at the install (The COA is the sticker on the bottom) will allow you to activate your windows install.

an OEM key is simply a key which is sold to an Original Equipment Manufacturer (OEM) to activate windows. The only real difference between an OEM key and a non OEM is OEM you don't technically get microsoft support should you have a problem (You have to go to the OEM such as dell or HP) and there is a price difference.
I don't have key on my win8 COA. I don't know if this is a new thing or a Toshiba thing. That is why I suggested the magic jellybean to obtain it.

I know OEM keys are bulk activated. A fresh install with a disc other than the manufactures can require a call to activate.
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Old 09-05-2014, 06:30 PM   #17
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Re: Computer Guru's....Win 8.1 Crash


WIN 9 is coming soon.............its supposed to better than WIN 8.


http://winwiki.org/0xc0000185-windows-8-1/
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Old 09-05-2014, 08:46 PM   #18
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Re: Computer Guru's....Win 8.1 Crash


I'll do Win 7

Still playing games with this. I don't think it's the HDD. I think it's the computer. I can't get it to boot Ubuntu Linux, I have two versions and both go into Kernel Panic. Plus it spits out a list of Machine Check Exceptions. I have to go get a small USB drive and put a bootable MemTest program on it and see if the memory is corrupt, or if its the CPU itself.


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Quote:
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