Ugly Jobs - Business - Contractor Talk

Ugly Jobs

 
Thread Tools Search this Thread Display Modes
Old Yesterday, 03:54 PM   #1
Member
 
Chenyi's Avatar
 
Trade: Handyman
Join Date: Nov 2016
Posts: 46
Rewards Points: 80

Ugly Jobs


Hypothetically...

What happens if I do a job and it just doesn't come out "pretty" enough for a super-picky customer. Maybe the paint lines are not as straight as the customer wanted. Or the miters are not as tight as they could have been. Or the laminate flooring has a bunch of little slivers at the edge because I didn't plan it out right.

I'd have an honest conversation with the customer and work it out.

But what if that doesn't work? How does the law handle this? Would a judge ever say that a job was just too ugly even though i did everything I was supposed to?
Chenyi is online now  

Warning: The topics covered on this site include activities in which there exists the potential for serious injury or death. ContractorTalk.com DOES NOT guarantee the accuracy or completeness of any information contained on this site. Always use proper safety precaution and reference reliable outside sources before attempting any construction or remodeling task!

   

Advertisement

 

Old Yesterday, 04:18 PM   #2
Hack
 
asevereid's Avatar
 
Trade: Carpenter
Join Date: Jan 2012
Location: Kamloops, B.C.
Posts: 2,719
Rewards Points: 398

Re: Ugly Jobs


Make the miters tight the first time... Paint straighter lines.
Sometimes floors just don't square up properly... **** happens.

Sent from my SM-G903W using Tapatalk

Advertisement

__________________
How to figure your pricing:
http://goo.gl/Il8c2
L+M+O+P/ Pricing, Estimating, And Success
Charging tree fiddy per lineal BOB
asevereid is offline  
Old Yesterday, 04:33 PM   #3
Pro
 
avenge's Avatar
 
Trade: Remodeling
Join Date: Sep 2008
Location: Not here
Posts: 3,050
Rewards Points: 642

Re: Ugly Jobs


Redo it all because you did a crappy job.
avenge is offline  
The Following 5 Users Say Thank You to avenge For This Useful Post:
griz (Yesterday), Jaws (Yesterday), Justin Rhoades (Yesterday), rrk (Yesterday), Seven-Delta-FortyOne (Yesterday)
Sponsored Links
Advertisement
 
Old Yesterday, 04:52 PM   #4
Pro
 
dave_dj1's Avatar
 
Trade: general contractor
Join Date: Mar 2010
Location: Upsate Ny/Vt border
Posts: 983
Rewards Points: 1,074

Re: Ugly Jobs


Since the're all so helpful ^^^^^
Have your contract state "to industry standards" and get the customers expectations before you begin, it's OK to tell a customer you're not interested.

Last edited by dave_dj1; Yesterday at 05:18 PM.
dave_dj1 is offline  
Old Yesterday, 05:01 PM   #5
Pro
 
KAP's Avatar
 
Trade: Custom
Join Date: Feb 2011
Posts: 11,185
Rewards Points: 34,604

Re: Ugly Jobs


Quote:
Originally Posted by Chenyi View Post
Hypothetically...

What happens if I do a job and it just doesn't come out "pretty" enough for a super-picky customer. Maybe the paint lines are not as straight as the customer wanted. Or the miters are not as tight as they could have been. Or the laminate flooring has a bunch of little slivers at the edge because I didn't plan it out right.

I'd have an honest conversation with the customer and work it out.

But what if that doesn't work? How does the law handle this? Would a judge ever say that a job was just too ugly even though i did everything I was supposed to?
Is the honest conversation to work it out consist of you saying you're not going to fix it or what is it that you're working out? Can't think of another reason why it would end up with a judge... but you should consider in your description of what you're asking the customer to accept is something you yourself recognize could be a problem for someone exchanging their money for your services...

What you describe seems to fall short of industry standards especially if you've made experience/quality statements to secure the business of what they can expect... It's your reputation you're developing...

So I guess the question is... what is it that you're trying to work out? If you're saying you had an honest conversation and said that you'll fix the errors and they won't let you that's another matter altogether... they need to give you a chance to fix the issue...
KAP is online now  
The Following User Says Thank You to KAP For This Useful Post:
asevereid (Yesterday)
Old Yesterday, 05:13 PM   #6
Pro
 
MarkJames's Avatar
 
Trade: Handyman Services
Join Date: Nov 2012
Location: Arlington, VA
Posts: 8,843
Rewards Points: 13,943

Re: Ugly Jobs


Those examples of ugly are avoidable and fixable. Deliver good results you won't have to worry about explaining questionable work to judges.

Other than that, be sure to set expectations accordingly ahead of time.
MarkJames is online now  
The Following 2 Users Say Thank You to MarkJames For This Useful Post:
Calidecks (Yesterday), CScalf (Yesterday)
Old Yesterday, 05:29 PM   #7
Pro
 
TxElectrician's Avatar
 
Trade: Electrical
Join Date: May 2008
Location: Central Texas
Posts: 7,099
Rewards Points: 3,220

Re: Ugly Jobs


You could always sub the miters to Tipi

Sent from my LG-LS993 using Tapatalk
TxElectrician is online now  
The Following 5 Users Say Thank You to TxElectrician For This Useful Post:
AustinDB (Yesterday), Calidecks (Yesterday), Jaws (Today), mrcat (Yesterday), NYgutterguy (Yesterday)
Old Yesterday, 06:02 PM   #8
The Sheriff

 
Jaws's Avatar
 
Trade: GC
Join Date: Dec 2010
Location: Texas
Posts: 23,483
Rewards Points: 5,450

Re: Ugly Jobs


Quote:
Originally Posted by dave_dj1 View Post
Since the're all so helpful ^^^^^
Have your contract state "to industry standards" and get the customers expectations before you begin, it's OK to tell a customer you're not interested.
Mine says industry standards.

I can honestly say I have never left a job saying - that's good enough with a pissed off client though.

Sent from my SM-G955U using Tapatalk
__________________
"The sound of the saftey clicking off is the only warning your gonna get......., so cover your ears" Northeast Wyoming 2016

John
Jaws is online now  
The Following 3 Users Say Thank You to Jaws For This Useful Post:
Calidecks (Yesterday), griz (Yesterday), KAP (Yesterday)
Old Yesterday, 06:41 PM   #9
edward trowelhands
 
Golden view's Avatar
 
Trade: Diplomat
Join Date: Feb 2012
Location: PDX
Posts: 4,530
Rewards Points: 6,300

Re: Ugly Jobs


If you want to be less vague than "industry standards," this is what I use:

Craftsmanship standards shall adhere to the National Association of Homebuilders Construction Performance Guidelines.

Read the book. The standards are not high. If anyone had an issue, I could easily show I exceeded those standards.
__________________
You make something idiot proof and the world invents a better idiot.
Golden view is offline  
The Following 2 Users Say Thank You to Golden view For This Useful Post:
Chenyi (Yesterday), Jaws (Yesterday)
Old Yesterday, 06:47 PM   #10
Fire up the BBQ
 
griz's Avatar
 
Trade: GC
Join Date: Nov 2009
Location: CA
Posts: 21,849
Rewards Points: 2,560

Re: Ugly Jobs


Hypothetical????....

in the current economic environment even the worst of the hacks are busy.

there are also a fair number of "contractors" bidding work that have no business even being in construction.

almost like we need a real good economic burp to get rid of a bunch of riff-raff "contractors"....

and making excuses for poor quality work, don't cut it...

do it right or don't do it...period....
__________________
SOME JOBS JUST AREN'T WORTH DOING:
griz is offline  
The Following 5 Users Say Thank You to griz For This Useful Post:
asevereid (Yesterday), avenge (Yesterday), Jaws (Yesterday), Seven-Delta-FortyOne (Yesterday), TxElectrician (Yesterday)
Old Yesterday, 07:27 PM   #11
Pro
 
Ed Hartmann's Avatar
 
Trade: Carpentry
Join Date: Dec 2018
Posts: 100
Rewards Points: 232

Re: Ugly Jobs


Once and a while a customer will mention something to me that they don't like. What I have noticed is that is absolutely never the thing I would think it would be. If the thing they come to me about has any grounds to it I do it. If it has no grounds but I can make it what they want easily enough I do it. If they are being unreasonable, I simply say that its not what I bid to do but I can for what ever the appropriate price would be. It can always be worked out. The only time it cant is if someone is doing bad work and wont make it right.
Ed Hartmann is offline  
Old Yesterday, 08:53 PM   #12
The Sheriff

 
Jaws's Avatar
 
Trade: GC
Join Date: Dec 2010
Location: Texas
Posts: 23,483
Rewards Points: 5,450

Re: Ugly Jobs


I've had 2 clients that were pretty, before I learned to profile.

They'd blue tape something

I took off blue tape and did nothing.

They walk through and love it.

Profile

Sent from my SM-G955U using Tapatalk
__________________
"The sound of the saftey clicking off is the only warning your gonna get......., so cover your ears" Northeast Wyoming 2016

John
Jaws is online now  
The Following 3 Users Say Thank You to Jaws For This Useful Post:
asevereid (Yesterday), griz (Yesterday), pizalm (Yesterday)
Old Yesterday, 09:22 PM   #13
Member
 
Chenyi's Avatar
 
Trade: Handyman
Join Date: Nov 2016
Posts: 46
Rewards Points: 80

Re: Ugly Jobs


Yeah, yeah... I know none of your s**t stinks...

Today I was doing some painting and the side of the cabinets had roping right next to the wall. No matter which brush or how thin I splayed out the bristles, I couldn't figure out how to slide behind the roping without getting paint on it. Trying to tape the roping didn't seem like it would make a very tight seal. I didn't know how to do it. You could definitely see behind it.

It got me thinking. I never realized it would be a problem until I got to it. What is the industry standard for that? I like the Performance Guidelines that @Golden view referenced, but some things are always going to be subjective.
Chenyi is online now  
Old Yesterday, 09:36 PM   #14
The Sheriff

 
Jaws's Avatar
 
Trade: GC
Join Date: Dec 2010
Location: Texas
Posts: 23,483
Rewards Points: 5,450

Re: Ugly Jobs


Quote:
Originally Posted by Chenyi View Post
Yeah, yeah... I know none of your s**t stinks...

Today I was doing some painting and the side of the cabinets had roping right next to the wall. No matter which brush or how thin I splayed out the bristles, I couldn't figure out how to slide behind the roping without getting paint on it. Trying to tape the roping didn't seem like it would make a very tight seal. I didn't know how to do it. You could definitely see behind it.

It got me thinking. I never realized it would be a problem until I got to it. What is the industry standard for that? I like the Performance Guidelines that @Golden view referenced, but some things are always going to be subjective.
Because you dont know how to do it - doesn't mean its acceptable

My chit stinks. My work dont

I'd be happy to take you on a tour if you happen by Horseshoe Bay, Tx.

Sent from my SM-G955U using Tapatalk
__________________
"The sound of the saftey clicking off is the only warning your gonna get......., so cover your ears" Northeast Wyoming 2016

John
Jaws is online now  
The Following 3 Users Say Thank You to Jaws For This Useful Post:
griz (Yesterday), KAP (Yesterday), Seven-Delta-FortyOne (Yesterday)
Old Yesterday, 09:41 PM   #15
Pro
 
MarkJames's Avatar
 
Trade: Handyman Services
Join Date: Nov 2012
Location: Arlington, VA
Posts: 8,843
Rewards Points: 13,943

Re: Ugly Jobs


Quote:
Originally Posted by Chenyi View Post
Yeah, yeah... I know none of your s**t stinks...

Today I was doing some painting and the side of the cabinets had roping right next to the wall. No matter which brush or how thin I splayed out the bristles, I couldn't figure out how to slide behind the roping without getting paint on it. Trying to tape the roping didn't seem like it would make a very tight seal. I didn't know how to do it. You could definitely see behind it.

It got me thinking. I never realized it would be a problem until I got to it. What is the industry standard for that? I like the Performance Guidelines that @Golden view referenced, but some things are always going to be subjective.
Now you're getting how it works here!

I might have broken out a small artist brush, but that does sound like an odd one....or masking tape somehow. Out of curiosity, what kind of roping?
MarkJames is online now  
Old Yesterday, 09:44 PM   #16
Fire up the BBQ
 
griz's Avatar
 
Trade: GC
Join Date: Nov 2009
Location: CA
Posts: 21,849
Rewards Points: 2,560

Re: Ugly Jobs


So much for hypothetical....
__________________
SOME JOBS JUST AREN'T WORTH DOING:
griz is offline  
The Following 2 Users Say Thank You to griz For This Useful Post:
Calidecks (Yesterday), Seven-Delta-FortyOne (Yesterday)
Old Yesterday, 09:47 PM   #17
Pro
 
avenge's Avatar
 
Trade: Remodeling
Join Date: Sep 2008
Location: Not here
Posts: 3,050
Rewards Points: 642

Re: Ugly Jobs


Quote:
Originally Posted by Chenyi View Post
Yeah, yeah... I know none of your s**t stinks...
Mine doesn't smell too bad and I don't even need to wipe my ass.
avenge is offline  
The Following User Says Thank You to avenge For This Useful Post:
Chenyi (Yesterday)
Old Yesterday, 09:52 PM   #18
Pro
 
MarkJames's Avatar
 
Trade: Handyman Services
Join Date: Nov 2012
Location: Arlington, VA
Posts: 8,843
Rewards Points: 13,943

Re: Ugly Jobs


Quote:
Originally Posted by avenge View Post
Mine doesn't smell too bad and I don't even need to wipe my ass.
Glad your location is not here.
MarkJames is online now  
Old Yesterday, 10:03 PM   #19
Goin' Down in Flames....
 
Seven-Delta-FortyOne's Avatar
 
Trade: Highwayman
Join Date: Mar 2011
Location: Somewhere Between Heaven And Hell
Posts: 3,916
Rewards Points: 2,320

Re: Ugly Jobs


The title of your thread is "Ugly Jobs".

You don't even like it, FerFuxAche.

And now you're whining because you got told that you should have done better work?

Big difference between asking for pointers on accomplishing a difficult task, and asking how to get away with s#!tty work.

Would you have paid what you charged, for what you gave, and been happy?
__________________
Get Off My Lawn.

"There are no big projects. There are only small machines". - R. G. LeTourneau
Seven-Delta-FortyOne is offline  
The Following User Says Thank You to Seven-Delta-FortyOne For This Useful Post:
Calidecks (Yesterday)
Old Yesterday, 10:11 PM   #20
Pro
 
KAP's Avatar
 
Trade: Custom
Join Date: Feb 2011
Posts: 11,185
Rewards Points: 34,604

Re: Ugly Jobs


Quote:
Originally Posted by Chenyi View Post
Yeah, yeah... I know none of your s**t stinks...

Today I was doing some painting and the side of the cabinets had roping right next to the wall. No matter which brush or how thin I splayed out the bristles, I couldn't figure out how to slide behind the roping without getting paint on it. Trying to tape the roping didn't seem like it would make a very tight seal. I didn't know how to do it. You could definitely see behind it.

It got me thinking. I never realized it would be a problem until I got to it. What is the industry standard for that? I like the Performance Guidelines that @Golden view referenced, but some things are always going to be subjective.
Coverage of the area you're working on...

If they're paying you to paint the wall, it's up to you to figure out how to paint the whole wall or find out how if you don't know when coming across an obstacle (like trying to paint around a radiator that you can see behind)...


There's LOTS of potential things a project can sometimes present that you may have to get creative on... painters tape and a new blade to trim off the excess before painting could have taken care of that rope problem fairly quickly...

Advertisement

KAP is online now  


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Join Now... It's Fast and FREE!

I am a professional contractor
I am a DIY Homeowner
Drywall Talk is for
PROFESSIONAL CONTRACTORS ONLY!

At DrywallTalk.com we cater exlusivly to professional contractors who make their living as a contractor. Knowing that many homeowners and DIYers are looking for a community to call home, we've created www.DIYChatroom.com DIY Chatroom is full of helpful advices and perfect for DIY homeowners.

Redirecing in 10 seconds
No Thanks
terms of service

Already Have an Account?