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Possibly Insane Customer

 
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Old 05-24-2010, 08:23 PM   #1
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Possibly Insane Customer


How do you determine if a prospective customer has any sanity? I am going to give a customer an estimate for a bath but after meeting her I really believe shes one brick short of a load(maybe 2). Could be wrong but has anyone ever dealt w/someone like that? How could anyone possibly word a contract to make sure that they get paid unpon completion? Ive thought about asking the neighbors about this person, but I guess if I have to do that, I shouldnt be giving her an estimate in the first place. Nevermind, I think I just answered my own question. Seriously, has anyone dealt with someone they thought were nuts-did you get paid?
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Old 05-24-2010, 08:26 PM   #2
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Re: Possibly Insane Customer


So, you have met my ex-wife then, huh?

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Old 05-24-2010, 08:28 PM   #3
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Re: Possibly Insane Customer


I would think that someone who thought they wouldn't get paid and did the job anyways was insane. Just kidding, but you get my point right?
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Old 05-24-2010, 08:34 PM   #4
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Re: Possibly Insane Customer


How many times is your gut wrong?

How many times have you NOT listened to it and got burnt?

If it sounds like a duck, walks like a duck etc........... she is crazy
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Old 05-24-2010, 08:44 PM   #5
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Re: Possibly Insane Customer


RUN, FOREST, RUN!!!!!!!! And don't look back. I have had a little experience with a schitzophrenic. There is no explaining or predicting crazy.
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Old 05-24-2010, 08:47 PM   #6
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Re: Possibly Insane Customer


Hey UncleBob, If it wasn't you're ex it for sure could have been mine.

And charlesmd if the relationship with your client is starting like this and you already think she is nuts just politely state that other work has come along and you wouldn't be able to handle her job in a timely and professional manner.
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Old 05-24-2010, 09:12 PM   #7
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Re: Possibly Insane Customer


I tiled a couple of baths for a contractor--in 1998---The customer was seriously nuts. The contractor was paid--and paid well.

She would emerge from a back room somewhere and say," Oh,Mother won't like that!"

Mother was long ago dead---That contractor handled her well--(me-I would not enter the house unless he was there)--Creepy--I have a low tolerance for wack jobs.

---Mike---
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Old 05-24-2010, 09:15 PM   #8
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Re: Possibly Insane Customer


Trust your gut! Red flags seem to be quite evident.
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Old 05-24-2010, 09:17 PM   #9
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Re: Possibly Insane Customer


Quote:
Originally Posted by mikeswoods View Post
i tiled a couple of baths for a contractor--in 1998---the customer was seriously nuts. The contractor was paid--and paid well.

She would emerge from a back room somewhere and say," oh,mother won't like that!"

mother was long ago dead---that contractor handled her well--(me-i would not enter the house unless he was there)--creepy--i have a low tolerance for wack jobs.

---mike---
no more wire hangers!
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Old 05-24-2010, 09:24 PM   #10
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Re: Possibly Insane Customer


25% PIA factor charge.
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Old 05-24-2010, 10:04 PM   #11
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Re: Possibly Insane Customer


____________. if you are asking yourself "should I talk to the neighbors" ,,,hello
Brian
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Old 05-24-2010, 10:07 PM   #12
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Re: Possibly Insane Customer


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____________. if you are asking yourself "should I talk to the neighbors" ,,,hello
Brian
True, you wouldn't want that little conversation getting back to the HO.
RUN!
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Old 05-24-2010, 10:11 PM   #13
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Re: Possibly Insane Customer


could be ,,, they are slightly nuttier than the client,,
Brian
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Old 05-25-2010, 12:14 AM   #14
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Re: Possibly Insane Customer


Just double the price and load the pay schedule properly that if things are not paid you are not behind and you can leave the project unfinished.
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Old 05-25-2010, 12:58 AM   #15
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Re: Possibly Insane Customer


I guess if we are to take this thread seriously, someone needs to ask... what is it that makes you think your HO is nutty? what behavior is she exhibiting? - folks are all different and sometimes what is nutty to us can be normal to others, you know what I am saying; just because an old woman with a glass-eye dresses like a pirate, clucks like a chicken, and has a cat called Mr Johnstone which she treats as a surrogate for her dead husband, doesn't mean the woman does not need, cannot afford and will not pay for the benefit of your excellent service

The question is- is this client dependable and will she honor her end of the contract? who knows she might be an eccentric billionaire. Yes, follow your gut... as has been mentioned. But on reflection (unless the nuttiness is just too weird) I think I might just try being a bit nutty back at her and tell her you always take references on new clients from their previous contractors, ask her what other projects she has done in the last couple of years and who was the contractor, then phone them and ask how things went...

Or, maybe you are on to NEXT already
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Old 05-25-2010, 02:42 AM   #16
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Re: Possibly Insane Customer


I did an attic upgrade for a lady that was nuts once. All I could think was, thank god I'm in the attic away from her, and I'll be gone in an hour.
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Old 05-25-2010, 09:44 AM   #17
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Re: Possibly Insane Customer


Crazy people are hard gauge sometimes. I had gig where the HO complained about EVERYTHING but was more than willing to pay for having it fixed. Kind of a funny story..

I had to run a couple of HDMI cables through her finished basement and had to cut a couple of dime-sized holes in the ceiling to fish the wires. I discussed this ahead of time with the husband and he was cool with it but the crazy wife beat him home that day, saw what I was doing, flipped out and then demanded that I give her a price on patching it up. I tried to explain to her that it was part of the job and the patchwork was included in the price.

She cut me off and said, "That's not acceptable!" and went to get her checkbook. While she is sitting on her sofa mumbling and cursing, she blurted out, "Here! $400! Is that enough or will it cost me more?!" and I tried to answer her again but she kept insisting that I am trying to avoid patching the holes. So I took her check, then I stirred up a small batch of Durabond 20 (as I originally intended to do) and once the holes were filled, smoothed off, and painted. She was a happy customer again.. and I had an extra $400 for keeping my mouth shut.

So while I was finishing my connections in the closet, the handyman shows up and from the time he walks through the door, she's griping and complaining about cracks in the window trim and a slow bathroom drain and a few other things that aren't supposed to happen in a new house. And about 5 minutes later I realize that the handyman is dishing it back out at her. By the time he leaves, her mental state returned back to normal again.
Out of all of the work that I've ever done in that house, I ended up making more money from her drama than I made from doing the actual work.
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Old 05-25-2010, 10:03 AM   #18
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Re: Possibly Insane Customer


We did a reno for a guy who was nuts. His quart sized bottle of Prozac was in plain view. Our buddy lined this one up so we were into it before we were aware of this. The guy literally caught his head on fire with 2 tins of black powder while we stood in disbelief,then rolled on the ground in hysterics.His wife actually screamed in my face and blamed us!!! We took a big beating on the job but our "buddy" went back and finished the last tiny bit of work and got the check. I know he didn't mean to rip us off...he fell down and stuck it to us....and I accidentally got him busted when I tripped on a shadow and told a husband whose wife the "buddy" was banging all about her 'girls night out'....ooops
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Old 05-25-2010, 02:37 PM   #19
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Re: Possibly Insane Customer


Stay in this business long enough and you're going to run into a couple of them. Worst I ever had was an attorney's wife...just plain psychotic. Everyday I hated going to the job site, and everyday I swore up and down I wasn't going to start drinking again. LOL.

Her husband turned out to be a real piece of cake too. Didnt stick to the payment schedule, always came up with some legal mumbo-jumbo. Little did he know that my Bro-in-law, who lived 4 houses down, was a lawyer who specialized in business law. When the attorney customer refused to "catch up" according to the schedule he said he could take a few months to pick my contract apart, I took the contract to my Bro-in-law, asked him to look it over. The next day he stopped by the job site just as the HO was leaving and told me the contract was legal binding and should be as he designed it for me. Funny thing.....I got my check within 10 minutes.
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Old 05-25-2010, 06:33 PM   #20
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Re: Possibly Insane Customer


Thanks for the replies, think I will stay away from this one. Works been good so I think I will move on.

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