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Following Up On Quotes

 
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Old 07-12-2019, 08:11 PM   #1
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Following Up On Quotes


Hey all, just wanted to know if you guys follow up on quotes you send out to clients, and if so, what is that process like? If they decline your quote, do you bother asking what range your price was in comparison to others?
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Old 07-12-2019, 08:45 PM   #2
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Re: Following Up On Quotes


I provide a quote, wait a week or so and follow up if I haven't gotten a response. I won't pester them past that.

If they actually respond with saying they chose someone else, I may ask why they did so. The answer is usually quite candid, whether it involves pricing, confidence in my abilities or that their cat didn't like me (only had that one once).

Never needed to specifically ask for a price comparison; folks will generally volunteer the general difference if that was the deciding factor.

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Old 07-12-2019, 08:57 PM   #3
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Re: Following Up On Quotes


Have never done follow ups. Look at too many jobs and give too many estimates to chase. Different for a high volume service business than someone who gets a couple of calls per week.


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Old 07-12-2019, 09:09 PM   #4
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Re: Following Up On Quotes


I don't do follow ups either as the client will usually put a restraining order on me after the first visit.

Drafting & design is a rough business.

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Old 07-13-2019, 12:20 AM   #5
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Re: Following Up On Quotes


If you took the time to call me...
And I took the time to come out and do an estimate...
There's a good chance I'm calling you in a week to find out what the situation is.
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Old 07-13-2019, 09:05 AM   #6
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Re: Following Up On Quotes


As a GC I've taken thousands of subcontractor quotes over the last several decades and can tell you that only a small percentage of them actually follow up. A month later they drive by the jobsite, see another sub doing the work, then next conversation they are bitching about not getting that job. The ones that do follow up are by far the most successful, and the more persistent and aggressive they are the more work they get.

Part of my up front deal with a potential client is that they are going to give me some sit down face to face time to review our proposal together, or I'm not giving them a quote.

Your first quote is often no good. It sometimes takes scope changes to suit the client and to get zeroed in on their budget. Always follow up !
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Old 07-13-2019, 09:15 AM   #7
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Re: Following Up On Quotes


Usually my proposals are sent by email. Within the context of the email I tell them please respond even if you do not plan on accepting the quote. Most people don't like to say no but I want to hear it because it affects my schedule. I'd like to know if you are not interested.
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Old 07-13-2019, 09:35 AM   #8
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Re: Following Up On Quotes


Consider asking the client if it is okay to follow up at a certain time frame when delivering the proposal.
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Old 07-13-2019, 02:10 PM   #9
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Re: Following Up On Quotes


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Consider asking the client if it is okay to follow up at a certain time frame when delivering the proposal.
No need to ask permission, follow up until you get an answer.
Remember, it is you the contractor that has invested his time and money putting a proposal together. They owe you some discussion.
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Old 07-13-2019, 02:15 PM   #10
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Re: Following Up On Quotes


Never once followed up on a quote. That's the clients job, imo. Not comfortable with it. Don't need to anyway.

With that said, if I've been working with a client for a couple weeks getting them an engineer and several meetings. I'll definitely include them in the pricing process. Like options and what not.

So follow up is just part of it. By the time some get my price they've got a decent idea of what's coming. Takes the shock out of it.

Commicating price is the most important part of getting higher end projects. They want to know where the money is going and why.


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Old 07-13-2019, 03:58 PM   #11
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Re: Following Up On Quotes


If they have a proposal in writing for me they paid well for it. I imagine if they are ready to build they will holler. If they don't have a propsal for me and writing they are not a prospect.

So no I do not follow up unless it is a rare circumstance or a weird situation

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Old 07-13-2019, 04:05 PM   #12
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Re: Following Up On Quotes


Here's a follow-up I just did seconds ago. She preferred text.

Mary, Mike Walter here from MLW decks

Estimated cost for Plans engineering, deck, railing, footings, and staircase with railings will run between 30 and 40k. Not sure if that's in the budget. If so I can move forward. Thx

Here's the communications I just recieved.






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Old 07-13-2019, 04:10 PM   #13
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Re: Following Up On Quotes


Pretty sure I just closed the deal. My high estimate was 30,500.00

Easy peasy lemon squeezy!


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Old 07-13-2019, 04:20 PM   #14
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Re: Following Up On Quotes


Our styles are similar

Air rights, now that is a California term right there. LOL

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Old 07-16-2019, 05:59 AM   #15
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Re: Following Up On Quotes


In our first meeting I tell customers, I won't be following up. I say something to the effect of, "I'm a terrible salesman. Once I send you an estimate, I file it away and move to the next one."
I have probably followed up, a few times, over the years, but as a general rule, I don't.

I probably should, but it's worked so far.
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Old 07-24-2019, 08:33 AM   #16
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Re: Following Up On Quotes


I do follow up on quotes... But like a lost little puppy because I'm scared of being perceived as a spammy or forceful salesman.

I once got a quote from a cleaning company though and after about two something weeks had passed, it was my birthday and they phoned me to wish me a happy birthday, I was already gonna go with their quote but had too much going on. It was such a clever move though and I do feel if I wasn't going with them, it could have changed my mind!

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