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Damage To Customers Roof Tile

 
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Old 09-01-2019, 03:43 AM   #1
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Damage To Customers Roof Tile


I was working on a small stucco repair where a crack allowed water intrusion. I tried to remove the small piece where there was a hole, and a big chunk fell out and broke some clay roof tiles. The brick was completely rotted behind what fell. I did not put any plywood, down as the customer said I should have after the tiles broke. It was a small repair, and I didn't realize a big chunk might fall, and that his walls condition was that bad. I barely touched the area when it fell out. Two tiles broke, and the home owner said he didn't want me fixing it, that he would have his roofer do it. When it came time to pay me when I returned weeks later for my ladder, he disputed that I ever told him beforehand orally what it would cost (the amount) to fix the crack, and that it cost him $550 for the repair. My bill was $800, and he said he wasn't paying that for an hour of work. He said his roofer cleaned the tile, since i dripped stucco on it, and fixed an area on the other side (not included in my work) for the $550. I'm wondering if I am 100% liable for the damage to the tile roof? Since he claims $550 damage, and that he never agreed to $800, I could end up owing him if I sue, and judge doesn't assume the job was worth $800.
I did learn from this job that I should put plywood down, and double the price of the job. Putting the plywood down requires a lift, instead of just working off a ladder.
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Old 09-01-2019, 06:32 AM   #2
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Re: Damage To Customers Roof Tile


well, there you go then.

carry on...

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Old 09-01-2019, 06:49 AM   #3
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Re: Damage To Customers Roof Tile


$550 is a fair price for a roofer to come out and repair/replace a few tiles same as $800 is a fair price to repair a small stucco crack.

That said you broke the tile you 100% liable there shouldn't be a dispute.

One of those things my friend "lesson learned" next time cove and protect the surrounding area you work in... Not a big deal to take a $550 hit most of it is labor so there is no loss... it could have been worse.

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Old 09-01-2019, 06:54 AM   #4
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Re: Damage To Customers Roof Tile


You broke it , you bought it
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Old 09-01-2019, 09:52 AM   #5
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Re: Damage To Customers Roof Tile


The biggest thing to have learned is don't do repairs on tile roofs. It can be a big time losing proposition very quickly.

Luckily, we don't have many around here.

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Old 09-01-2019, 02:03 PM   #6
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Re: Damage To Customers Roof Tile


or just make homeowner take liability if something should hit the tile roof. Most won't accept that, and then they can pay through the nose.
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Old 09-01-2019, 04:25 PM   #7
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Re: Damage To Customers Roof Tile


Its not worth the fight or the aggravation. Just move on.

In the future however, take into account whats required to ensure zero damage to the roof and include that in your bid.
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Old 09-01-2019, 04:38 PM   #8
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Re: Damage To Customers Roof Tile


You should not have to pay for repairs on the other side of the roof.


That said, your repair is easily worth what you charged, because of the risk.

He SHOULD owe you:

$800 - ($550- cost of other repairs)

Thatís the Tuition we sometimes pay.

Moving forward, Charge enough to cover any damage you might cause. Explain thatís why you have to charge what you do. They accept or decline your price. If they accept, Take the precautions and hope you donít cause peripheral damage. Sometimes you canít avoid it, but you should always foresee the possibility.


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Old 09-01-2019, 08:04 PM   #9
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Re: Damage To Customers Roof Tile


Then the cost of that side might be $350, meaning he owes $500, but that is if the judge accepts the premise that the customer was told it would cost $800. Customer denies having been told. I did another repair a year ago that I bid low on, so he said he thought I should be cheaper since I repaired half of a side for $2000 versus $800 for an hour of work. I did try to negotiate with the customer but he asked for my address, and said he would send whatever he felt it was worth. He actually told me that I should give him money off and then pay him for the roof repair.
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Old 09-01-2019, 08:49 PM   #10
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Re: Damage To Customers Roof Tile


Sounds like it might be a lost cause.


Terra Firma lifts settled concrete with spray foam. If they crack the concrete, they stop and donít charge for their efforts.

That might be the way to go. You are only out a couple hours and a bit of materials.

I wouldnít charge, and I wouldnít pay.

If the guy paid 550 to get two areas of roof as well as stucco repaired, he should be happy.


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Old 09-01-2019, 10:51 PM   #11
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Re: Damage To Customers Roof Tile


other issue is what do you do when you offer to fix the tile, and the customer says not , they want to hire their own contractor. Luckily this guy was cheap. If I was doing it the bill could have been over $1000, much higher than the repairs revenue. Maybe a clause written in a contract giving the contractor the opportunity to fix any damage they cause that they are responsible for or the customer pays for it.
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Old 09-01-2019, 11:29 PM   #12
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Re: Damage To Customers Roof Tile


Thatís what liability insurance is for
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Old 09-01-2019, 11:32 PM   #13
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Re: Damage To Customers Roof Tile


Better not to have a claim over something small. It may make rates go up alot, or one wont be able to get insurance
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Old 09-01-2019, 11:38 PM   #14
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Re: Damage To Customers Roof Tile


I guess you just have to charge enough to cover incidentals .

Sometimes you donít make money on a job , it should be painful, thatís how we learn not to make the same mistake.

Weíve all lost money on a job before , thatís the way it is . Count yourself lucky this one didnít cost that much .

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