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Customer Hall Of Shame

 
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Old 08-10-2016, 08:18 PM   #1
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Customer Hall Of Shame


Here's one I got Wednesday night from a random person:

Hello,

I was wondering if you were available to install 30 sq ft of glass tile for a kitchen backsplash?

I'd ideally like it done this week.

Thanks!

I'm sure you guys have some...
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Old 08-10-2016, 08:29 PM   #2
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Re: Customer Hall Of Shame


I have a laundry room in my basement that needs finished, but I've heard that drywall work is messy.
Can you texture and paint it outside then install it?

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Old 08-10-2016, 08:33 PM   #3
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Re: Customer Hall Of Shame


The backslash one doesn't seem that crazy. Maybe I'm missing it.


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Old 08-10-2016, 10:43 PM   #4
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Re: Customer Hall Of Shame


Quote:
Originally Posted by slowsol View Post
The backslash one doesn't seem that crazy. Maybe I'm missing it.


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"This week"
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Old 08-10-2016, 10:49 PM   #5
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Re: Customer Hall Of Shame


Quote:
Originally Posted by aptpupil View Post
Here's one I got Wednesday night from a random person:

Hello,

I was wondering if you were available to install 30 sq ft of glass tile for a kitchen backsplash?

I'd ideally like it done this week.

Thanks!

I'm sure you guys have some...
done! bitch better have my money!
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Old 08-11-2016, 12:11 AM   #6
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Re: Customer Hall Of Shame


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done! bitch better have my money!

Yeah! What he said!
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Old 08-11-2016, 05:12 PM   #7
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Re: Customer Hall Of Shame


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"This week"

Meh. It's 30sf. Easy one day job for 1 or 2 guys. Easy fill in work.


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Old 08-11-2016, 05:14 PM   #8
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Re: Customer Hall Of Shame


Quote:
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Meh. It's 30sf. Easy one day job for 1 or 2 guys. Easy fill in work.


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Mebbe. Around here I can't book a spare hour with less than 2 weeks notice. Much less a day to do a job lol
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Old 08-11-2016, 06:01 PM   #9
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Re: Customer Hall Of Shame


Got another one the other day. They want their restaurant painted after hours, 1000sf. They want me to start that night.
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Old 08-11-2016, 06:21 PM   #10
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Re: Customer Hall Of Shame


Can't keep track of how many shameful time requests there have been. One that always sticks in my head is a call from someone on a Friday. Wanted their kitchen remodeled the following week, because she was going to be on vacation that week and wanted it done while she was home.
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Old 08-11-2016, 07:07 PM   #11
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Re: Customer Hall Of Shame


Quote:
Originally Posted by aptpupil View Post
Got another one the other day. They want their restaurant painted after hours, 1000sf. They want me to start that night.
What's the problem? Did you already have job scheduled that night?

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Old 08-11-2016, 08:05 PM   #12
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Re: Customer Hall Of Shame


Got a call a few years back in the middle of the night. Lady is screaming that there are sparks coming out of her dining room chandelier and her kids are freaking out. I told her to call the FD and I would call her back in 10 minutes (as I was starting to wake up at 2 am).

Called her back at the ten minute mark and told her my emergency service call rate and she freaked out again and said she wanted a FREE estimate!

Went back to bed and blocked her number.
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Old 08-11-2016, 11:21 PM   #13
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Re: Customer Hall Of Shame


Quote:
Originally Posted by VinylHanger View Post
What's the problem? Did you already have job scheduled that night?

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SW was closed.
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Old 08-12-2016, 07:02 AM   #14
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Re: Customer Hall Of Shame


Quote:
Originally Posted by rselectric1 View Post
Got a call a few years back in the middle of the night. Lady is screaming that there are sparks coming out of her dining room chandelier and her kids are freaking out. I told her to call the FD and I would call her back in 10 minutes (as I was starting to wake up at 2 am).

Called her back at the ten minute mark and told her my emergency service call rate and she freaked out again and said she wanted a FREE estimate!

Went back to bed and blocked her number.
I got a similar call about 12 years ago, only not for an estimate...

It was about 4am in the morning, the guy was freaking out, screaming we did his roof, now its leaking and in the middle of the night his second floor bedroom ceiling came down in his bedroom almost on top of them.

I'm still in LaLa land, I get the address, the address sounds familiar, so I call my roofer telling him to meet me there and I give him the address and he goes I gave you the price for that, but I never did that job for you there. I go are you sure? He goes, yeah 100% sure.

I'm about to call the guy back and he beat me to it... he is all apologetic and he goes he still had old proposals for his roof job, in the same folder he had his contract with the guy who did the roof, so he grabbed my proposal instead of the contract by mistake with all the s^*t that was going on there.

I was like FK, it felt like 100LB was lifted of my chest because this is the worst kind of calls any contractor can get in the middle of the night.
I told him I was at the wedding last night and I have a hangover and this call almost gave me a heart attack on top of that... good luck with your roof but you owe me lunch for waking me up.
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Old 08-12-2016, 08:15 AM   #15
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Re: Customer Hall Of Shame


we get these types of cheeky requests all the time.
We make precast stone (concrete) trim for buildings. We prefer the big stuff, but will do individual residences too.
We had 1 guy the other day who wanted 20 window sills done. It had to be completed in 2 weeks from that day, and had to match a color swatch exactly, and it had to be 15% cheaper than our usual rate, and it couldn't be mounted the standard way that we do it in Florida.
We started by pointing out these facts.
- we like to let concrete cure for 1-2 weeks before we transport it
- our usual rate is based on more than a single piece for each time we move scaffolding - we charge extra for crazy things like that
- we don't match exactly, just close on color
- we have to make samples of colors so you can approve, that can take a few days before you approve color
- our insurance won't cover us if we mount it without secondary safety pins

Guess what... we still took the job after the customer made lots of compromises.
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Old 08-13-2016, 10:00 AM   #16
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Re: Customer Hall Of Shame


I recently completely remodeled a small home, around 650 sqft.

Random person has left two notes in the last 6 months at the residence.

"Hi, I was driving through the neighborhood and love what you did with your house. I am looking to do the same with a tiny house, but only 200 sqft. What was the name of your builder?"
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Old 08-13-2016, 11:44 AM   #17
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Re: Customer Hall Of Shame


Love customers who got no sense of humor. It's so easy to get them going and when you get that they don't get it, it's so much fun to fk with them... but in the end when everything goes smooth and they got quality outcome and become the most happiest homeowners on this planet, they become best customers and give the best referrals.

Few of my favorites to get paranoid customers going trying to break the ice.

If doing hardwood flooring and you just got there with the crew doing the job and customer is all over them... I take a piece of flooring and ask the customer "which way you lay this floor down"... After the customer jaw drops not knowing what to do or say, you laugh this off and add "if you keep watching them, they might put it the wrong way".

Another one is the warranty. Before you enter the house you count the number of stairs. If the warranty question comes up after all the horror warranty stories they tell you they experienced in the past... "I tell them you provide 3 step warranty" and you leave it at that...they will pose for a second and ask what the 3 steps? You ask them to come to the front door and you show them the 3 steps on the front porch and you add " as soon as I get off your porch, your warranty is up" again you laugh this off and they love it and it always takes that edge off.
Another one is License plate warranty... basically the same thing " the minute I turn the corner and you don't see my license plate, your warranty is up"

One job we were finishing up the job, it was our last day, my brother purchased a chain saw and he had the box on the deck.HO comes out in his slippers with a cup of coffee and he goes what is this for... So I go "if you don't pay us, we will cut your deck down" The guy didn't say a word and I didn't get a chance to laugh this off, he ran into the house and came out with remaining balance. I said I was only kidding, and he bust out laughing.
All this is going back years ago but I still do work for some of these people, most work for their kids now who starting out on their own and got their first houses.... But on occasion if I come across a good candidate to fk with, I will slip him something unexpected.
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Old 08-13-2016, 02:04 PM   #18
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Re: Customer Hall Of Shame


Gonna have to remember the chainsaw one.
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Old 08-30-2016, 12:59 PM   #19
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Re: Customer Hall Of Shame


Got a message today that read: "Replace upstairs toilet."
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Old 08-30-2016, 01:26 PM   #20
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Re: Customer Hall Of Shame


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Got another one the other day. They want their restaurant painted after hours, 1000sf. They want me to start that night.
Emergency service and night charge...

Going fishing this weekend?...

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