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Best Responses To Potential Customers Who Say A Project Should Be Simple/easy/fast?

 
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Old 11-17-2018, 08:13 PM   #41
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Re: Best Responses To Potential Customers Who Say A Project Should Be Simple/easy/fast?


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Originally Posted by Robie View Post
Because you are always complaining how slow things are for you.

I hear the above at times also but usually a 5 minute explanation of what's involved gets that out of the way fairly quickly.

I think its mostly just a gimmick customers use to try and get a lower price. I have more people than I can count that if someone said they could do it for $X amount, by all means...they should go with that guy.

They never do. It's a ploy.
Bears repeating many of you coasters should stay where you are. You'd never make it here. People do shop price here. What you get $1000 for we are lucky to get $700. Price structure is entirely different. Some aren't as bad as others but they all shop price. The new ones that is, repeats get it.

I would rather they have an idea first as I can 9 times out of 10 beat my competitors and give them a better job. They aren't going to know it out of the gate either. We have a flim-flam factor at play because of lax licensing requirements as well. This drives down prices and trust.

I can tell them "you get what you pay for" They won't listen so I don't screw with them. I got this lady, keeps calling she can't find anybody that will do it on her terms. She doesn't say this....but I know. So I have to draw the line somewhere.

My method weeds out the tire kickers....which most of them are
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Old 11-18-2018, 12:02 AM   #42
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Re: Best Responses To Potential Customers Who Say A Project Should Be Simple/easy/fast?


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Originally Posted by Irishslave View Post
Bears repeating many of you coasters should stay where you are. You'd never make it here. People do shop price here. What you get $1000 for we are lucky to get $700. Price structure is entirely different. Some aren't as bad as others but they all shop price. The new ones that is, repeats get it.

I would rather they have an idea first as I can 9 times out of 10 beat my competitors and give them a better job. They aren't going to know it out of the gate either. We have a flim-flam factor at play because of lax licensing requirements as well. This drives down prices and trust.

I can tell them "you get what you pay for" They won't listen so I don't screw with them. I got this lady, keeps calling she can't find anybody that will do it on her terms. She doesn't say this....but I know. So I have to draw the line somewhere.

My method weeds out the tire kickers....which most of them are

when I opened the outlet store in Farmington Missouri - I was offering locally made upholstered furniture at amazingly cheap prices.

Good oak and poplar frames, and fabric - sofa love seat and chair for 400 bucks. Same would be 850 at Sears or JC Penneys.

People flocked in. I sold little because no one had 400 bucks, and nearly every one wanted a "rent to own" type deal. They were even willing to do lay-a-way, which I started doing on a regular basis.

The economy down there is far different than the wealthier suburban regions, and that's a fact.
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Old 11-18-2018, 12:21 AM   #43
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Re: Best Responses To Potential Customers Who Say A Project Should Be Simple/easy/fast?


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Originally Posted by Irishslave View Post
Bears repeating many of you coasters should stay where you are. You'd never make it here. People do shop price here. What you get $1000 for we are lucky to get $700. Price structure is entirely different. Some aren't as bad as others but they all shop price. The new ones that is, repeats get it.

I would rather they have an idea first as I can 9 times out of 10 beat my competitors and give them a better job. They aren't going to know it out of the gate either. We have a flim-flam factor at play because of lax licensing requirements as well. This drives down prices and trust.

I can tell them "you get what you pay for" They won't listen so I don't screw with them. I got this lady, keeps calling she can't find anybody that will do it on her terms. She doesn't say this....but I know. So I have to draw the line somewhere.

My method weeds out the tire kickers....which most of them are
This is why I drive over an hour every day to work . The people around here just won’t or can’t pay well . And the farm boys are willing to work cheap . I would move but , the old lady didn’t want to move to the city, and had her family here . There is work but , no money

In the city I get more work than I can do , and get paid enough to make the drive worth it.
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Old 11-18-2018, 01:49 PM   #44
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Re: Best Responses To Potential Customers Who Say A Project Should Be Simple/easy/fast?


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Originally Posted by Irishslave View Post
Bears repeating many of you coasters should stay where you are. You'd never make it here. People do shop price here. What you get $1000 for we are lucky to get $700. Price structure is entirely different. Some aren't as bad as others but they all shop price. The new ones that is, repeats get it.

I would rather they have an idea first as I can 9 times out of 10 beat my competitors and give them a better job. They aren't going to know it out of the gate either. We have a flim-flam factor at play because of lax licensing requirements as well. This drives down prices and trust.

I can tell them "you get what you pay for" They won't listen so I don't screw with them. I got this lady, keeps calling she can't find anybody that will do it on her terms. She doesn't say this....but I know. So I have to draw the line somewhere.

My method weeds out the tire kickers....which most of them are
You can buy a house for half what I pay. It all evens out in the end. There is competition everywhere you go.

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Old 11-18-2018, 06:11 PM   #45
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Re: Best Responses To Potential Customers Who Say A Project Should Be Simple/easy/fast?


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Originally Posted by ScipioAfricanus View Post
What did you say?

Andy.
Here we go, got to the house gate at drive does not work, customer had told my wife for me just too pull up to the house ? (turns out a contractor had cut the wire in the yard), let me say this the house is in a real nice area (Panther Ridge Bradenton Fl 4k sq-5k sq homes on 4/5 acre lots horse country) , Walk up the drive way on pavers to the front door and porch area that also is pavers to be meet by tile leaning against the house and on the ground and some kind of powder, and a bunch of card board packaging.

HO comes to the door with a yapping dog and opens the door allowing the pent up smell of cat pi## to hit me smack in the face .

Walk in the house she shows me the window that she wants to replace I walk across a newly tiled floor 24x48 the same tile sitting on the porch measure the window, then ask about the transom window above it, she tells me the guy at home depot said "you can't get that window" to witch I replied what the hell am I looking at ?.

Then things got crazy from there turns out the tile guy was done and not coming back, the powder on the porch was from a patch in the ceiling after a roof repair that was not to exceed $1500.00 but got a bill for 8k, I asked who replaced the insulation what do you mean well all that brown staining is from wet insulation.

Then it got better she showed me a window Sears had just installed that she could not open, it took me most everything I had to open it, then like a fool I asked about the missing 1/4 round on the floor what do you mean well it never got finished, told her kid to load up the garbage from the porch into my van so I could dispose of it and told them if we did any business I would return the left over tile on the porch but in the mean time move it to the garage.

So here is something to remember when you go out to look at these jobs not only are you looking to price you are performing a consultation giving these folks the benefit of years of experience never work for free.
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Old 11-18-2018, 07:24 PM   #46
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Re: Best Responses To Potential Customers Who Say A Project Should Be Simple/easy/fast?


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Originally Posted by sparehair View Post
You can buy a house for half what I pay. It all evens out in the end. There is competition everywhere you go.

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You don't know cheap until you do a small $650 repair job for somebody and he wants your social so he can 1099 you
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Old 11-19-2018, 12:35 PM   #47
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Re: Best Responses To Potential Customers Who Say A Project Should Be Simple/easy/fast?


You don't know competition until there is 25% unemployment in the construction sector and you have to rank first page Google in a city of a million people or you don't f ing eat.

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Old 11-19-2018, 05:59 PM   #48
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Re: Best Responses To Potential Customers Who Say A Project Should Be Simple/easy/fast?


Dealing with the general public is much more difficult in terms of explaining what the customer is paying for and the detail involved. I don't deal with the public (business to business) but we run into these issues on Change Orders all the time. The main issue I have comes down to communication with someone who isn't familiar with our line of work (in my case usually someone green to the industry). When giving clients a quote or description of work it's imperative to be as descriptive as possible. SPELL OUT everything the project requires and then some if you're dealing with the public.

Original Contract Work
1) Remove Existing 2" Water Service And Meter Box
2) Remove Existing 2" RP Backflow
3) Replace 2" RP Backflow
4) Chlorinate, Test And Flush Public Systems
5) 4" PVC Class 150 Pipe And Fittings (Private Domestic)
6) Test Private Domestic System
7) 8" PVC Class 200 Pipe And Fittings (Fire Line)

Change Order Work
1) EWO # 17179 - Hand Dug and Installed 2 EA 6" Bollards on existing Fire hydrant on Magnolia Road and Cleveland (south new road) $2,213

The above is an example (missing quantities and prices). Notice how my change order work is much more detailed and explains where the cost comes from. If i didn't explain that we had to "Hand Dig" that section then the client would throw a fit over the price. I also have backup to each change order that proves the prices I paid for material, rental rates for equipment, and the hours my crews work with my labor rates based on position.
I have about 1-2 meetings a month to discuss change order work with clients. They try to hold my change order approvals until the end of the project in order to get a discount - I don't let this happen.

When my client says "This is too much money" my response in that exact moment is "Which part is too much money?" I make the client explain why they think it's too much money and where I've overcharged them. Because I have all my backup, I typically win this argument 98% of the time (the other 2% end up in litigation or I give them the discount in order to get future contacts with the client) Most clients will not be able to explain and prove why they think the price is too high.

Be very clear on Inclusions/Exclusions (this will save you many battles)
Below is an example of things I included and excluded for a certain project. MAKE THE CLIENT SIGN as part of the contract.

Includes:
1. Bedding and shading of pipe as needed, but not to exceed Specs.
2. Backfill with native soil from trench excavation.
3. Excavated spoil spread at trench side, all street spoils to be stockpiled onsite.
4. Compaction to 90% relative density.
5. Sawcutting of asphalt or concrete up to 5” thickness and haul-off of same.
6. Temporary patch back of AC & PCC. Not to be maintained by Kana Pipeline, Inc.
7. Open cut trenching only- NO BORING INCLUDED! Unless specified in proposal.
8. Traffic control per Watch book.
9. Final adjustments of newly constructed work only. Final adjustments to grade and required painting and concrete pads to be completed at one time. No second raises to grade or added mobilizations for raises to grade are included.
10. Price is based on (1) one move in only and award of all work quoted. Added move ins at $2,500.00 each.
11.Insurance Limits: A. $1 MILL each occurrence & 2 MILL Gen.Agg.
B. $1 MILL Auto & 1 MILL WComp.
12. All work bid as Non Prevailing Wage.
13. Proposal price is guaranteed for thirty (30) days only.

Excludes: (To be an Exhibit in all contracts)
1. Permits, Bonds, inspection fees, connection fees, assessment fees, engineering fees, any other fees.
2. Engineering, staking and compaction testing.
3. Concrete, asphalt or landscape replacements.
4. Construction water and meter. (Min. 2” service line required)
5. Fireline, landscape, irrigation or domestic meters unless specified in our bid proposal.
6. Traffic control plan, K-Rail or fencing.
7. Slurry, concrete backfill or encasements unless specified in our bid proposal.
8. Traffic loops, striping or raised pavement markers.
9. Tie-ins to building pipes unless specified
10. Rock, hardpan, excessively hard ground excavation, or screening of backfill.
11. Imported backfill or drying of trench excavated material that has over optimum moisture content.
12. Backside taps or offsets due to underground obstruction
13. Dewatering of any groundwater.
14. Demo of existing onsite improvements unless specified in our bid proposal.
15. Erosion Control and SWIPP.
16. Conduit & wiring for fireline system.
17. Trench drains, parkway drains, curb drains or perforated drains, unless specified.
18. Tunneling of existing utilities not shown on plans.
19. PVC lining or poly coating of manholes is excluded, unless specified.
20. Adjusting of brick sewer manholes to grade unless specified (requires reconstruction)

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