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According To Forbes 85% Of New Callers Hang Up When They Reach A Voicemail.Ē

 
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Old 05-05-2019, 08:33 PM   #21
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Re: According To Forbes 85% Of New Callers Hang Up When They Reach A Voicemail.Ē


I'm the odd one out. I almost always answer my phone and it's almost always a good lead.
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Old 05-06-2019, 08:42 AM   #22
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Re: According To Forbes 85% Of New Callers Hang Up When They Reach A Voicemail.Ē


With my advertising expenses, I set a hundred dollar bill on fire every time my phone rings. I gotta answer and don't mind.
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Old 05-06-2019, 08:45 AM   #23
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Re: According To Forbes 85% Of New Callers Hang Up When They Reach A Voicemail.Ē


I answer mine every time it rings during the week. Unless itís the wrong area code then itís most likely someone trying to sell me something.

Iíve noticed some of the scam calls are trying to use a local number but it always shows up strange on the phone so they are easy to spot.
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Old 05-06-2019, 08:49 AM   #24
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Re: According To Forbes 85% Of New Callers Hang Up When They Reach A Voicemail.Ē


Quote:
Originally Posted by Golden view View Post
I'm the odd one out. I almost always answer my phone and it's almost always a good lead.
Makes two of us. Most people that call are shocked when I actually answer the phone. It’s easy for me to think that someone’s not on the other in the line when I answered because there’s often a long pause while they wait to hear my voicemail. When I actually answer the phone and say may I help you? They usually start stuttering.

I’ve had customers tell me flat out that the only reason they chose to do business with me was because I actually answer the phone.

I’m also guilty of calling through Google listings until I actually get a human. When’s the last time you needed something like carpet cleaning and called and left one message with one company? It’s my experience that most folks call multiple companies until they actually get an appointment or an estimate.

Telephone etiquette seems to be a dying art. I’ve closed for more deals over the phone than in person. Simply knowing how to communicate with baby boomers seems to really impress them. I’m 36 for reference. So many companies have millennials answering the phone that don’t have any idea how to have a conversation.

Almost every single conversation I have with a potential customer starts like this:

Me: Good morning; Gutter Pros, this is William....may I help you?

Customer: hello I have a problem with blah blah blah etc. etc. etc. rambling followed by Silly explanations.... a whole bunch of information that isn’t relevant to the conversation.....children screaming in the background or car radio on too loud.

Me: I can help you with that! What’s your name, address and is the phone number on my caller ID your cell phone?

Customer: 123 main st etc.

Me: thank you. Our next available estimate in your area is going to be either Tuesday or Wednesday before 9 AM. Which one of those days works for you? And if neither one works please let me know what your day off is or what the best time of day to meet is.

Customer: I’ll be home tomorrow until 8:30 AM.

Me: fantastic, expect a phone call from me at 7:15 to let you know that I’m on the way. I should be to your house by 7:30 if traffic allows. The estimate will take less than 20 minutes. See you tomorrow.

It takes two minutes to set up an estimate for me. 90% of my phone calls are people wanting an estimate. Traffic in Chicago is so bad that I try to do all of them before 8AM. Six days a week I have an estimate every single morning just from answering the phone. If I stop answering the phone I don’t have estimates and have to go hustle for work. Or God forbid lower my price to stay busy.

If for some reason I can’t answer the phone immediately my phone will give me the option to send them a message if they have a cell phone. And one of the default messages is, I’m super busy right now can I call you back? I almost always get a reply when that happens. When I call back they’re thrilled to talk to me.
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Old 05-06-2019, 09:53 AM   #25
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Re: According To Forbes 85% Of New Callers Hang Up When They Reach A Voicemail.Ē


Quote:
Originally Posted by WBailey1041 View Post
Makes two of us. Most people that call are shocked when I actually answer the phone. Itís easy for me to think that someoneís not on the other in the line when I answered because thereís often a long pause while they wait to hear my voicemail. When I actually answer the phone and say may I help you? They usually start stuttering.

Iíve had customers tell me flat out that the only reason they chose to do business with me was because I actually answer the phone.

Iím also guilty of calling through Google listings until I actually get a human. Whenís the last time you needed something like carpet cleaning and called and left one message with one company? Itís my experience that most folks call multiple companies until they actually get an appointment or an estimate.

Telephone etiquette seems to be a dying art. Iíve closed for more deals over the phone than in person. Simply knowing how to communicate with baby boomers seems to really impress them. Iím 36 for reference. So many companies have millennials answering the phone that donít have any idea how to have a conversation.

Almost every single conversation I have with a potential customer starts like this:

Me: Good morning; Gutter Pros, this is William....may I help you?

Customer: hello I have a problem with blah blah blah etc. etc. etc. rambling followed by Silly explanations.... a whole bunch of information that isnít relevant to the conversation.....children screaming in the background or car radio on too loud.

Me: I can help you with that! Whatís your name, address and is the phone number on my caller ID your cell phone?

Customer: 123 main st etc.

Me: thank you. Our next available estimate in your area is going to be either Tuesday or Wednesday before 9 AM. Which one of those days works for you? And if neither one works please let me know what your day off is or what the best time of day to meet is.

Customer: Iíll be home tomorrow until 8:30 AM.

Me: fantastic, expect a phone call from me at 7:15 to let you know that Iím on the way. I should be to your house by 7:30 if traffic allows. The estimate will take less than 20 minutes. See you tomorrow.

It takes two minutes to set up an estimate for me. 90% of my phone calls are people wanting an estimate. Traffic in Chicago is so bad that I try to do all of them before 8AM. Six days a week I have an estimate every single morning just from answering the phone. If I stop answering the phone I donít have estimates and have to go hustle for work. Or God forbid lower my price to stay busy.

If for some reason I canít answer the phone immediately my phone will give me the option to send them a message if they have a cell phone. And one of the default messages is, Iím super busy right now can I call you back? I almost always get a reply when that happens. When I call back theyíre thrilled to talk to me.
Agreed on phone ettiquite.

Btw.... Your a millineal. Lol. I was surprised as well, I am also 36

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Old 05-07-2019, 12:58 AM   #26
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Re: According To Forbes 85% Of New Callers Hang Up When They Reach A Voicemail.Ē


Quote:
Originally Posted by Jaws View Post
Quote:
Originally Posted by WBailey1041 View Post
Makes two of us. Most people that call are shocked when I actually answer the phone. It’s easy for me to think that someone’s not on the other in the line when I answered because there’s often a long pause while they wait to hear my voicemail. When I actually answer the phone and say may I help you? They usually start stuttering.

I’ve had customers tell me flat out that the only reason they chose to do business with me was because I actually answer the phone.

I’m also guilty of calling through Google listings until I actually get a human. When’s the last time you needed something like carpet cleaning and called and left one message with one company? It’s my experience that most folks call multiple companies until they actually get an appointment or an estimate.

Telephone etiquette seems to be a dying art. I’ve closed for more deals over the phone than in person. Simply knowing how to communicate with baby boomers seems to really impress them. I’m 36 for reference. So many companies have millennials answering the phone that don’t have any idea how to have a conversation.

Almost every single conversation I have with a potential customer starts like this:

Me: Good morning; Gutter Pros, this is William....may I help you?

Customer: hello I have a problem with blah blah blah etc. etc. etc. rambling followed by Silly explanations.... a whole bunch of information that isn’t relevant to the conversation.....children screaming in the background or car radio on too loud.

Me: I can help you with that! What’s your name, address and is the phone number on my caller ID your cell phone?

Customer: 123 main st etc.

Me: thank you. Our next available estimate in your area is going to be either Tuesday or Wednesday before 9 AM. Which one of those days works for you? And if neither one works please let me know what your day off is or what the best time of day to meet is.

Customer: I’ll be home tomorrow until 8:30 AM.

Me: fantastic, expect a phone call from me at 7:15 to let you know that I’m on the way. I should be to your house by 7:30 if traffic allows. The estimate will take less than 20 minutes. See you tomorrow.

It takes two minutes to set up an estimate for me. 90% of my phone calls are people wanting an estimate. Traffic in Chicago is so bad that I try to do all of them before 8AM. Six days a week I have an estimate every single morning just from answering the phone. If I stop answering the phone I don’t have estimates and have to go hustle for work. Or God forbid lower my price to stay busy.

If for some reason I can’t answer the phone immediately my phone will give me the option to send them a message if they have a cell phone. And one of the default messages is, I’m super busy right now can I call you back? I almost always get a reply when that happens. When I call back they’re thrilled to talk to me.
Agreed on phone ettiquite.

Btw.... Your a millineal. Lol. I was surprised as well, I am also 36

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YOU’RE!

Jackass kids these days lol. I don’t really give a hoot what a sociologist says a millennial is. Anyone that graduated high school without a cell phone is not a millennial. Anyone that had Nextel phones before color screens and picked cell phone plans based on minutes instead of data allowance.
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Old 05-07-2019, 01:01 AM   #27
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Re: According To Forbes 85% Of New Callers Hang Up When They Reach A Voicemail.Ē


Also, YOU’RE wrong. https://en.m.wikipedia.org/wiki/Xennials

In 2018, Business Insider described "Xennials" as people who don't feel like a Generation Xer or a Millennial, using birth dates between 1977 and 1985.[11][12] Merriam-Webster includes Xennial in "Words We're Watching".[13] "In internet folklore, xennials are those born between 1977 and 1983", according to The Guardian.[6]
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Old 05-07-2019, 08:33 PM   #28
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Re: According To Forbes 85% Of New Callers Hang Up When They Reach A Voicemail.Ē


I always give the customer my name and ask for theirs I like to know who it is I'm talking to and I like them to know who they are talking to.

As for an answering service I've thought about it but with them having zero knowledge of my business what more can they do then take a message. Voicemail is free if you don't want to use it your free to text me or send me an email.

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