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-   -   According To Forbes 85% of new callers hang up when they reach a voicemail. (https://www.contractortalk.com/f16/according-forbes-85-new-callers-hang-up-when-they-reach-voicemail-418471/)

tonyc56 05-05-2019 08:37 AM

According To Forbes 85% of new callers hang up when they reach a voicemail.
 
Do any of you use an answering service. Has it helped in converting more callers into clients.

Robie 05-05-2019 09:02 AM

That's fine with me. I use only a cell phone. If I don't recognize the number, I don't answer the call.

I don't advertise either so chances are if you have my number, you got it from a referral.

If you can't take 30 seconds to leave a message...oh well.

KAP 05-05-2019 10:25 AM

That's probably because there's caller-Id and texting... if the person really wanted you, and got your voicemail, they'd probably text you next, and if you wanted to actually speak to them, text or call back...

One advantage for tele-calls is, if you're not interested in their service, a text will probably yield them the same result as if they called...

Jaws 05-05-2019 10:40 AM

Moore Supply got my business from ferguson 5 years ago because Ferguson implemented the push this button service. Screw that, I don't work for them. Answer the damn phone and quit wasting my time

Sent from my SM-N920V using Tapatalk

Leo G 05-05-2019 11:04 AM

What's the push this button service?

Jaws 05-05-2019 11:06 AM

Quote:

Originally Posted by Leo G (Post 7536033)
What's the push this button service?

1 for sales, 2 for service ect... after a 45 second "message" about changes to the menu, upcoming sales and events ect...

Answer or habe an answering machine or get screwed lol

Sent from my SM-N920V using Tapatalk

Joe Wood 05-05-2019 11:07 AM

What is a good answering service to use? I'm so sick of all the spam calls I figure an answering service might screen them out.

MarkJames 05-05-2019 11:18 AM

Quote:

Originally Posted by Jaws (Post 7536037)
1 for sales, 2 for service ect... after a 45 second "message" about changes to the menu, upcoming sales and events ect...

Answer or habe an answering machine or get screwed lol

Sent from my SM-N920V using Tapatalk

If you know your party's extension....

And if/when you message there, and they never seem to receive it.

....

"Due to unusually high call volume....."

Slam!

Robie 05-05-2019 11:20 AM

Quote:

Originally Posted by Jaws (Post 7536025)
Moore Supply got my business from ferguson 5 years ago because Ferguson implemented the push this button service. Screw that, I don't work for them. Answer the damn phone and quit wasting my time

Sent from my SM-N920V using Tapatalk

I get a kick from that also.
You know there are 3-4 people in the entire building. Don't give me this nonsense about...sales. service, etc,etc.
My vet does this. 8 different options and still only one person answering the phone.

Jaws 05-05-2019 11:21 AM

Quote:

Originally Posted by Robie (Post 7536047)
I get a kick from that also.

You know there are 3-4 people in the entire building. Don't give me this nonsense about...sales. service, etc,etc.

My vet does this. 8 different options and still only one person answering the phone.

I just get my sales persons cell and text to call when available. I'm not their helper, nor did I call to follow instructions. I called to buy something.

Sent from my SM-N920V using Tapatalk

SmallTownGuy 05-05-2019 11:30 AM

Quote:

Originally Posted by Robie (Post 7536047)
I get a kick from that also.
You know there are 3-4 people in the entire building. Don't give me this nonsense about...sales. service, etc,etc.
My vet does this. 8 different options and still only one person answering the phone.

Reminds me just a bit of that skit from Carol Burnett show where's she the gum cracking "receptionist".

Jaws 05-05-2019 11:32 AM

If i didn't have some people in the office if have an answering service.

If they are off ect.. I forward to my cell

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Jaws 05-05-2019 11:34 AM

Quote:

Originally Posted by SmallTownGuy (Post 7536051)
Reminds me just a bit of that skit from Carol Burnett show where's she the gum cracking "receptionist".

It is funny to new subs sometimes when I say to call my mom or my mom or sister in law had dropped a check for them ect.. I have friends who say "Office manager" instead of wife or sister or mom e ct. . Lol. It's like we know your office manager bro. Lol

Got to love a small business.

Sent from my SM-N920V using Tapatalk

Leo G 05-05-2019 11:48 AM

Quote:

Originally Posted by Jaws (Post 7536037)
1 for sales, 2 for service ect... after a 45 second "message" about changes to the menu, upcoming sales and events ect...

Answer or habe an answering machine or get screwed lol

Sent from my SM-N920V using Tapatalk

That's what I thought. Never heard it called that before.

NYgutterguy 05-05-2019 01:09 PM

I know i lose a lot of calls due to hang ups on my machine. Too many BS calls and telemarketers when I have call forwarding to my cell.


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rescraft 05-05-2019 01:34 PM

www.gethuman.com

Ohio painter 05-05-2019 02:12 PM

Basically all calls to my home landline go to voicemail which i check once a day.
If someone doesn't leave me a voicemail and they moved on then that is fine with me. Like Robie, all my work is through referral, any new customer is going to have to wait for me anyway so if they cant leave a voicemail then they would not have been a good fit anyway.

TxElectrician 05-05-2019 02:45 PM

If you number doesn't come up as one of my contacts I dont answer. Too many robo calls.

Most folks will leave a message, and I try and return all calls within an hour or 2 unless I am working where I don't have service.

Sent from my LG-LS993 using Tapatalk

Tinstaafl 05-05-2019 06:29 PM

I'm also 90% WOM. For many years, I had no problem with taking calls wherever, whenever, as long as I wasn't in the middle of balancing on a ladder juggling five tools.

But over the last few months, robocalls have swollen to the point that if I don't recognize the number, I don't answer. Far as I can tell, it hasn't affected my job load at all. Real customers leave a message.

Sure, on occasion they don't do so on the first or second call--but eventually they do. When I return the call, they don't gripe about it. If perchance we get into talking about it, they totally get why I've instituted the protocol.

avenge 05-05-2019 07:35 PM

In 30 years I've never answered my cell or landline unless it was a contact. If you don't want to leave a message tough sh*t and I'm happy that 85 percent aren't in my contacts.


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