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Settle The "Walk A Roof" Debate?

 
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Old 06-08-2018, 10:59 AM   #1
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Settle The "Walk A Roof" Debate?


I've been working on a roofing sales training program so we can bring on some additional staff. I had our team look over my first draft today and there was a lot of debate over whether we should expect our salespeople to walk the roof or not when they estimate a job.

Pros:
- More accurate estimating
- Credibility (a lot of roofers estimate from the ground, homeowners love it when you get up there and look around)

Cons:
- Liability
- Salespeople may be unwilling/refuse

Do you have your people walk the roof when selling a job? Why or why not?
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Old 06-08-2018, 02:47 PM   #2
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Re: Settle The "Walk A Roof" Debate?


It would suck to Estimate it for one layer tear off and discover 2 layers plus shakes.


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Old 06-08-2018, 03:02 PM   #3
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Re: Settle The "Walk A Roof" Debate?


Don't see how anyone could come up with an accurate assessment of site conditions etc without walking the roof.

Sort of like being handed a set of plans for a remodel and being asked to bid it without knowing the site conditions.

If a roofing estimator is afraid to walk the roof perhaps he should be in some other field of endeavor....
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Old 06-08-2018, 03:02 PM   #4
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Re: Settle The "Walk A Roof" Debate?


If your salesman doesn't walk the roof who is the one inspecting it to ensure the quality of the install?

I know Builders who will not get on the roof to inspect to, I'd never have understood that myself. I walk it myself to inspect the underlayment and flashings before I let it be covered. I actually have trained my job supervisor on this, he's gone up on the roof with me three times now and it's starting to get what I want. Eventually he will inspect his own jobs without my inspection.
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Old 06-08-2018, 03:22 PM   #5
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Re: Settle The "Walk A Roof" Debate?


Depends on how you run your businees. Some guys won't walk a roof, and everything is handled as an upcharge.

Less time estimating, and your quote looks like a lower one, but in reality you can run fatter margins pretty easily.

Not my style, but guys have stayed in business doing it.
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Old 06-08-2018, 08:14 PM   #6
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Re: Settle The "Walk A Roof" Debate?


Get them a drone the wow factor will be awesome. Here you go Mr customers let's just fly this around and take a look then I will point some things out to you on the video.

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Old 06-08-2018, 09:26 PM   #7
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Re: Settle The "Walk A Roof" Debate?


Quote:
Originally Posted by hdavis View Post
Depends on how you run your businees. Some guys won't walk a roof, and everything is handled as an upcharge.

Less time estimating, and your quote looks like a lower one, but in reality you can run fatter margins pretty easily.

Not my style, but guys have stayed in business doing it.
not playing that game on me....

i shoved a 2k upcharge straight up the roofers azz when he tried that chit...

begged him to take me to court...

never heard from him again and no one i know ever used him again...
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Old 06-09-2018, 08:32 AM   #8
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Re: Settle The "Walk A Roof" Debate?


Put a Go Pro on one of these.

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Old 06-09-2018, 08:40 AM   #9
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Re: Settle The "Walk A Roof" Debate?


Walking a roof before it is sold will result in liability if the roof is leaking.
Second any good estimator could extend the ladder and measure it if needed.
Third, over estimate the size of the roof by an estimator or salesperson is not a bad thing.

In the 1970's I ran a sales crew for a large roofing and siding company and we bought a couple of roof jobs a year because of sales people walking roofs.

After it is sold have someone walk the roof to determine exactly what material is needed and if the roof will be profitable. Remember you can use the three day rescission to with draw if necessary.
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Old 06-09-2018, 10:32 AM   #10
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Re: Settle The "Walk A Roof" Debate?


Quote:
Originally Posted by Framer53 View Post
Walking a roof before it is sold will result in liability if the roof is leaking.
Second any good estimator could extend the ladder and measure it if needed.
Third, over estimate the size of the roof by an estimator or salesperson is not a bad thing.

In the 1970's I ran a sales crew for a large roofing and siding company and we bought a couple of roof jobs a year because of sales people walking roofs.

After it is sold have someone walk the roof to determine exactly what material is needed and if the roof will be profitable. Remember you can use the three day rescission to with draw if necessary.


Roofer sells bargain roof job from ground. Roofer then climbs roof after contracted to see if said roofer really wants to do the job. Roofer decides he bid too low and tries modifying contract. HO says no way Jose, roofer rescinds contract and high-tails it outta there. Heavy rain falls two weeks later and leak ensues. HO goes WTF!!!

No wonder there’s little respect for this industry, especially roofing.
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Old 06-09-2018, 01:53 PM   #11
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Re: Settle The "Walk A Roof" Debate?


so you propose that a roofer climbs the roof before he has a contract and the right to be on the roof?
Second, I bet OSHA would love all of these roof walkers.
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Old 06-09-2018, 02:13 PM   #12
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Re: Settle The "Walk A Roof" Debate?


Quote:
Originally Posted by Framer53 View Post
Walking a roof before it is sold will result in liability if the roof is leaking.
Second any good estimator could extend the ladder and measure it if needed.
Third, over estimate the size of the roof by an estimator or salesperson is not a bad thing.

In the 1970's I ran a sales crew for a large roofing and siding company and we bought a couple of roof jobs a year because of sales people walking roofs.

After it is sold have someone walk the roof to determine exactly what material is needed and if the roof will be profitable. Remember you can use the three day rescission to with draw if necessary.
Bad form man
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Old 06-09-2018, 04:08 PM   #13
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Re: Settle The "Walk A Roof" Debate?


Have the client sign a hold harmless for prework inspection.

If walking on the roof causes a leak what happens when the wind blows over 5mph? I'd tell those people to pound the pavement.
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Old 06-09-2018, 04:17 PM   #14
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Re: Settle The "Walk A Roof" Debate?


Its been 5-6 years ago already. Had this income property: 3 bed, 2 car detached garage. Called 3 big outfits for a roof quote. None got on the roof to measure or inspect. They were within 500 bucks of each other. All worked hard trying to sell financing too.

Think it worked out to $200/square.

Fellow Michigan guys will know who these companies are - they are constantly on TV.
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Old 06-09-2018, 07:36 PM   #15
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Re: Settle The "Walk A Roof" Debate?


Quote:
Originally Posted by A&E Exteriors View Post
Bad form man
Why?
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Old 06-09-2018, 07:41 PM   #16
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Re: Settle The "Walk A Roof" Debate?


Quote:
Originally Posted by Framer53 View Post
Why?



Because....
Quote:
Originally Posted by Big Johnson View Post
Roofer sells bargain roof job from ground. Roofer then climbs roof after contracted to see if said roofer really wants to do the job. Roofer decides he bid too low and tries modifying contract. HO says no way Jose, roofer rescinds contract and high-tails it outta there. Heavy rain falls two weeks later and leak ensues. HO goes WTF!!!

No wonder there’s little respect for this industry, especially roofing.
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Old 06-11-2018, 07:22 AM   #17
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Re: Settle The "Walk A Roof" Debate?


Thanks for the responses, guys!

As a homeowner, I wouldn't trust someone who estimated my roof without getting up there. As a business admin, I understand that liability is a concern. We probably should have an inspection waiver of some sort.

I've brought up drones before, but there's some things that technology just can't do. Example: Feel for decking issues.

I feel like it's more important to have an accurate estimate from the get-go rather than throwing out a number that may increase significantly if & when the tear-off happens.

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