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Responding After Customer Accepts Price

 
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Old 09-01-2018, 08:29 AM   #1
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Responding After Customer Accepts Price


Hey guys, wondering what everyone says after a customer accepts a job via email?

Do you say that you are excited they have chosen to work with you? Different wording maybe.
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Old 09-01-2018, 09:48 AM   #2
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Re: Responding After Customer Accepts Price


A little different for each customer. but give them a call to say something along the lines of...

"Got your email... that's great news! Just wanted to touch base and say thanks for your business... Glad we'll be working together, and on a personal note, your project was one of the ones we were looking forward to doing. Felt like we had a real good collaboration during planning and you remained open to feedback. You'll be receiving a follow-up email on the details of the process going forward and I'll be in touch. Any other questions right now? No? Thanks again... "



But the email with the details on the process going forward is also a confidence builder that they made the right decision... it's going to vary...

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Old 09-01-2018, 10:23 AM   #3
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Re: Responding After Customer Accepts Price


Quote:
Originally Posted by Stunt Carpenter View Post
Hey guys, wondering what everyone says after a customer accepts a job via email?

Do you say that you are excited they have chosen to work with you? Different wording maybe.
One reply to stay away from is..."Really"?

I use email as much as I can and encourage my customers to also. It keeps a written record of what was said by who and when.

I'd just thank them and tell them you will be in touch to iron out the details. That should be over the phone or face to face.
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Old 09-01-2018, 01:22 PM   #4
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Re: Responding After Customer Accepts Price


I email them that is great news and we look forward to working with them. Attach a filled out contract, arbitration addendum and a written agreement not to poach our employees or subcontractors. Then I suggest a few dates we can get together to sign the contract. These documents with our scope of work and allowances make up the entire agreement.
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Old 09-01-2018, 07:55 PM   #5
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Re: Responding After Customer Accepts Price


I ask them when a good time would be to come by with a contract so I can get them on the schedule. I certainly don't act excited, just professional.


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Old 09-01-2018, 08:02 PM   #6
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Re: Responding After Customer Accepts Price


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Originally Posted by Californiadecks View Post
I ask them when a good time would be to come by with a contract so I can get them on the schedule. I certainly don't act excited, just professional.


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Bingo! Stature yourself. If you're slow then obviously it's "great news" for YOU, but it's just another project which will come with it's good and bad. They should be as glad to have you as you are to have them in the relationship.

Acting excited about it puts you subservient right off the bat.

Then again you are getting this advice from OLD guys like me and Mike and Rob.
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Old 09-01-2018, 09:26 PM   #7
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Re: Responding After Customer Accepts Price


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Originally Posted by rselectric1 View Post
Bingo! Stature yourself. If you're slow then obviously it's "great news" for YOU, but it's just another project which will come with it's good and bad. They should be as glad to have you as you are to have them in the relationship.

Acting excited about it puts you subservient right off the bat.

Then again you are getting this advice from OLD guys like me and Mike and Rob.


That’s exactly what I have been thinking. What wording would you use?
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Old 09-01-2018, 10:52 PM   #8
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Re: Responding After Customer Accepts Price


I almost never thank my customers. I would respond with something like:

Sounds good, I will put you on the schedule.

or

Please send the signed proposal and I will get you on the schedule.


If the customer thinks you are lucky they picked you, you will do more for less than if you act like the customer is luck they found you.
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Old 09-01-2018, 11:12 PM   #9
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Re: Responding After Customer Accepts Price


Quote:
Originally Posted by FrankSmith View Post
I almost never thank my customers. I would respond with something like:

Sounds good, I will put you on the schedule.

or

Please send the signed proposal and I will get you on the schedule.


If the customer thinks you are lucky they picked you, you will do more for less than if you act like the customer is luck they found you.
Same here I don't thank them until the job is completed and I'm fully paid. They are put on a list with a make believe schedule.
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Old 09-03-2018, 11:40 AM   #10
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Re: Responding After Customer Accepts Price


Deleted post.

Last edited by daffysplumbing; 09-03-2018 at 11:42 AM.
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Old 09-03-2018, 02:09 PM   #11
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Re: Responding After Customer Accepts Price


Quote:
Originally Posted by Stunt Carpenter View Post
That’s exactly what I have been thinking. What wording would you use?
Depends on the situation. The responses on this thread set the suggested theme though. How exactly to word it should be straight from you rather than a boiler plate response.
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Old 09-03-2018, 08:52 PM   #12
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Re: Responding After Customer Accepts Price


You should stall. Obviously you left too much on the table. Think of some excuse that you miscalculated the estimate, and add in an amount that could get you some new tools, maybe a trip with the wife.....

Just kidding. Say thanks for giving you the opportunity to work on their most precious asset, and of course, knock it out of the park!

Good Luck!
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Old 09-03-2018, 09:05 PM   #13
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Re: Responding After Customer Accepts Price


Sounds good. I'll see you next week unless I can squeeze you in sooner.

Or if the job or customer gives me the PITA vibe:

Sounds good. My brother will be out next week to take care of you. Lol




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Old 09-04-2018, 07:04 AM   #14
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Re: Responding After Customer Accepts Price


.....
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Old 09-05-2018, 06:03 PM   #15
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Re: Responding After Customer Accepts Price


Thank them, Then get legal fair written contract signed by both parties ASAP.

On a Large $$ or something I haven't done before or recently I'll review all the large components of the contract to check for gross errors that would drive the project into the RED zone.

Then present the contract, after verifying the ability and history of paying on time the whole amounts due in the recent past.

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