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Silence After Giving Quotes.

 
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Old 06-02-2015, 09:58 AM   #161
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Re: Silence After Giving Quotes.


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Originally Posted by TNTSERVICES View Post
I especially love the ones that get a quote in Jan or Feb and then call in April, May or June to get installed right away.
...or get a text....
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Old 06-02-2015, 02:38 PM   #162
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Re: Silence After Giving Quotes.


Or clients who get back to you 2 years after an estimate and don't understand the price has changed/gone up.




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Old 06-02-2015, 04:28 PM   #163
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Re: Silence After Giving Quotes.


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Or clients who get back to you 2 years after an estimate and don't understand the price has changed/gone up.




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Old 06-02-2015, 08:14 PM   #164
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Re: Silence After Giving Quotes.


I quoted a deck within a few blocks of my own house last August. I emailed the quote, and a week later sent a followup email to see if they had in fact received my quote, and to ask if they had any questions.

Well, a couple weeks ago they emailed me to say they were ready, but could I come look at the deck one more time, to see if there was any way to save some money.

Seeing how they are just down the road, sure I can. Now, keep in mind I was desperate for work as I had JUST quit my job and gone on my own. I priced their deck so low it was hilarious. My new price came $2k higher.

They are not my customers, and it was hilarious! And she won't respond to my emails. I offered to come up with a smaller deck that was within their budget, if I only knew what it was. I hope she doesn't email me next summer.
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Old 06-02-2015, 10:55 PM   #165
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Re: Silence After Giving Quotes.


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Originally Posted by heavy_d View Post
I quoted a deck within a few blocks of my own house last August. I emailed the quote, and a week later sent a followup email to see if they had in fact received my quote, and to ask if they had any questions.

Well, a couple weeks ago they emailed me to say they were ready, but could I come look at the deck one more time, to see if there was any way to save some money.

Seeing how they are just down the road, sure I can. Now, keep in mind I was desperate for work as I had JUST quit my job and gone on my own. I priced their deck so low it was hilarious. My new price came $2k higher.

They are not my customers, and it was hilarious! And she won't respond to my emails. I offered to come up with a smaller deck that was within their budget, if I only knew what it was. I hope she doesn't email me next summer.
Yeah looking back at my old quotes its a laugh. Thinking back to all the people said it was to high.
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Old 06-02-2015, 11:12 PM   #166
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Re: Silence After Giving Quotes.


Quote:
Originally Posted by heavy_d View Post
I quoted a deck within a few blocks of my own house last August. I emailed the quote, and a week later sent a followup email to see if they had in fact received my quote, and to ask if they had any questions.

Well, a couple weeks ago they emailed me to say they were ready, but could I come look at the deck one more time, to see if there was any way to save some money.

Seeing how they are just down the road, sure I can. Now, keep in mind I was desperate for work as I had JUST quit my job and gone on my own. I priced their deck so low it was hilarious. My new price came $2k higher.

They are not my customers, and it was hilarious! And she won't respond to my emails. I offered to come up with a smaller deck that was within their budget, if I only knew what it was. I hope she doesn't email me next summer.
This is why I always bid it like I don't want it. However, I sell it like I do.

"In Business As in Life, You Don't Get What You Deserve, You Get what you negotiate...."
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Old 06-02-2015, 11:22 PM   #167
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Re: Silence After Giving Quotes.


I find it extremely amusing that some people here think that a high closing rate (like 95%) on referrals is akin to bad business practices. "You're not charging enough". WTF? Knowing I'll probably get the job gives me license to rape the client? On jobs that aren't referrals, my closing rate is still over 80% because I sell value and have excellent references. Plus, I weed out the weirdos by telling them I'm booked until the Second Coming

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Originally Posted by Chadofall View Post
Lifetime value of a client is WAY more than some bathroom or kitchen remodel.
Exactly. Having the trust and confidence of a client is a beautiful thing. When they say "Just do what you think is best" is something that can't be measured.
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Old 06-03-2015, 06:11 AM   #168
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Re: Silence After Giving Quotes.


Quote:
Originally Posted by 66 Shelby View Post
I find it extremely amusing that some people here think that a high closing rate (like 95%) on referrals is akin to bad business practices. "You're not charging enough". WTF? Knowing I'll probably get the job gives me license to rape the client? On jobs that aren't referrals, my closing rate is still over 80% because I sell value and have excellent references. Plus, I weed out the weirdos by telling them I'm booked until the Second Coming


Exactly. Having the trust and confidence of a client is a beautiful thing. When they say "Just do what you think is best" is something that can't be measured.
If my closing rate was 95% that would mean last month I would have sold 27 jobs last month, and my sales rep 23.

I don't even know how I would keep up with that. Instead we close at roughly 30-35% so about 16-18 jobs a month.
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Old 06-03-2015, 08:45 AM   #169
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Re: Silence After Giving Quotes.


Quote:
Originally Posted by 66 Shelby View Post
I find it extremely amusing that some people here think that a high closing rate (like 95%) on referrals is akin to bad business practices. "You're not charging enough". WTF? Knowing I'll probably get the job gives me license to rape the client? On jobs that aren't referrals, my closing rate is still over 80% because I sell value and have excellent references. Plus, I weed out the weirdos by telling them I'm booked until the Second Coming


Exactly. Having the trust and confidence of a client is a beautiful thing. When they say "Just do what you think is best" is something that can't be measured.
Not charging enough and "raping" sometime isn't the same.

First "raping" means to force yourself in someone. No one is fixing anyone.

Second, if I am landing 95% of my referrals, I'm not doing something right and most likely my tastes are too low. It's the law of supply and demand. Demand goes up price goes up. I am currently booked till October. I'm raising my rates as of next week.

Value isn't measured by cost alone. It's only one factor. Quality. Integrity. Cleanliness. Responsible. Accountable. There are many traits to value and if you should charge according to what you can offer.
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Old 06-03-2015, 09:45 AM   #170
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Re: Silence After Giving Quotes.


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Originally Posted by Californiadecks View Post
This is why I always bid it like I don't want it. However, I sell it like I do.

"In Business As in Life, You Don't Get What You Deserve, You Get what you negotiate...."
That right there will be printed, framed and hung on the wall of my office.

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Old 06-03-2015, 03:36 PM   #171
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Re: Silence After Giving Quotes.


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Originally Posted by TNTSERVICES View Post
Not charging enough and "raping" sometime isn't the same.

First "raping" means to force yourself in someone. No one is fixing anyone.

Second, if I am landing 95% of my referrals, I'm not doing something right and most likely my tastes are too low. It's the law of supply and demand. Demand goes up price goes up. I am currently booked till October. I'm raising my rates as of next week.

Value isn't measured by cost alone. It's only one factor. Quality. Integrity. Cleanliness. Responsible. Accountable. There are many traits to value and if you should charge according to what you can offer.

You nailed it. It's easier to raise your prices now, and drop them later if you have to. I'm in the process of raising my rates and it will take me months before I am working 100% on my new rates.

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