Ridgid Lifetime Warranty Tool Parts Discontinued - General Discussion - Contractor Talk

Ridgid Lifetime Warranty Tool Parts Discontinued

 
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Old 02-05-2019, 06:41 AM   #1
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Ridgid Lifetime Warranty Tool Parts Discontinued


i have a 10 inch portable Ridgid table saw .cost about $550 years ago.
i keep it in my van all the time.
i built log drawers around it the same height , so it doesnt get much abuse.....i though

yesterday i saw the base ( "cabin" , as they call it) cracked.
looked up the part
ridgid discontinued it !
wtf?? its only years old

i looked on all the parts companie , and even Ebay . no luck.

same thing happened to my screw gun from Ridgid.
its one on those rapid-fire screw guns where the screws come in the plastic magazines( can`t think of the terminology , its early)
i needed new screw tips . they are 5 inches long.
ridgid discontinued them also , they make a new gun , but the tips are 6 inches now .
i had to toss the gun . and buy a new one


what a crock !

so apparently they decide the length of the life of this "lifetime" warranty.
"ok , we`ve deided you`ve gotten enough " life "out of this "
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Old 02-05-2019, 06:52 AM   #2
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Re: Ridgid Lifetime Warranty Tool Parts Discontinued


"Progress" can suck.

Since the parent company (Techtronic) owns many tool brands, changing allegiance probably won't be much different.

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Old 02-05-2019, 07:00 AM   #3
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Re: Ridgid Lifetime Warranty Tool Parts Discontinued


Quote:
Originally Posted by MarkJames View Post
"Progress" can suck.

Since the parent company (Techtronic) owns many tool brands, changing allegiance probably won't be much different.
That’s not the parent company, it’s the off shore manufacturer. Saying techtronic is Ridgids (and Milwaukees and Makitas) parent company is like saying Foxconn is Apples parent company
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Old 02-05-2019, 07:03 AM   #4
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Re: Ridgid Lifetime Warranty Tool Parts Discontinued


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That’s not the parent company, it’s the off shore manufacturer. Saying techtronic is Ridgids (and Milwaukees and Makitas) parent company is like saying Foxconn is Apples parent company
I thought it was an actual subsidiary. Edit: you are correct...subsidiary of Emerson Electric

FYI:

https://en.wikipedia.org/wiki/Milwau...ol_Corporation

Last edited by MarkJames; 02-05-2019 at 07:05 AM.
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Old 02-05-2019, 07:18 AM   #5
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Re: Ridgid Lifetime Warranty Tool Parts Discontinued


Although I can't confirm, I have heard the lifetime warranty is not your lifetime. Another contractor told me he took a drill in to collect on the lifetime warranty. They told him the lifetime warranty was the lifetime of the tool, not his lifetime, and that his tool had lived it's lifespan.

Like I said, I was told, I wasn't there.
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Old 02-05-2019, 08:44 AM   #6
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Re: Ridgid Lifetime Warranty Tool Parts Discontinued


Sounds like what I tell my clients. My stuff has a lifetime warranty. When my life is over so isn't your warranty.
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Old 02-05-2019, 09:14 AM   #7
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Re: Ridgid Lifetime Warranty Tool Parts Discontinued


Lucky me, I just throw out almost all broken tools. Never had a warranty issue.....
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Old 02-05-2019, 09:17 AM   #8
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Re: Ridgid Lifetime Warranty Tool Parts Discontinued


A lifetime warranty on cabinetry sounds like marketing.
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Old 02-05-2019, 09:23 AM   #9
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Re: Ridgid Lifetime Warranty Tool Parts Discontinued


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A lifetime warranty on cabinetry sounds like marketing.
Yeah, lots of fine print...
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Old 02-05-2019, 09:31 AM   #10
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Re: Ridgid Lifetime Warranty Tool Parts Discontinued


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A lifetime warranty on cabinetry sounds like marketing.

If something goes wrong And i think it's my fault I'll fix it. And even if it's not in a few cases. I keep good relationships with all my clients. If i go over to their house fir another project I'll always look through my previous project to make sure things are working ok. I'll adjust anything out without aski g because it just makes sense to.
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Old 02-05-2019, 09:36 AM   #11
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Re: Ridgid Lifetime Warranty Tool Parts Discontinued


Very sneaky of you, all that customer service, standing behind your workmanship and all.
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Old 02-05-2019, 12:01 PM   #12
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Re: Ridgid Lifetime Warranty Tool Parts Discontinued


I had one call where they told me the paint on 2 doors was failing below the oven. I looked at it and indeed the paint was failing. But had nothing to do with quality issues on my part.

I brought the door to my paint match guy because it was about 6 years old and the laughs they got outta that door. They couldn't believe I was doing a warranty replacement on that when it was so obvious that water had been poured on it many many times. And the fact that the MDF panel had swollen 50% on the bottom of the door pretty much confirmed it. I still did it for free. Want them to be happy. But if it happens again there's no way it's a freebee.
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Old 02-07-2019, 08:19 AM   #13
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Re: Ridgid Lifetime Warranty Tool Parts Discontinued


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Originally Posted by builditguy View Post
Although I can't confirm, I have heard the lifetime warranty is not your lifetime. Another contractor told me he took a drill in to collect on the lifetime warranty. They told him the lifetime warranty was the lifetime of the tool, not his lifetime, and that his tool had lived it's lifespan.

Like I said, I was told, I wasn't there.
I had a 10 year old Ridgid drill that stopped working because the internal gears were stripped. I called them and they directed me to take it in to Home Depot. I did, and they sent the drill back to Ridgid. It took about a month, but Ridgid called me and told me they couldn't fix it, so were sending me a new drill. I brought in an old drill only (no battery), and they sent me a new brushless drill, a charger, two batteries, and a case. I was thrilled with how they stood behind their warranty.

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Old 02-07-2019, 11:49 AM   #14
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Re: Ridgid Lifetime Warranty Tool Parts Discontinued


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Originally Posted by jeffmattero76 View Post
I had a 10 year old Ridgid drill that stopped working because the internal gears were stripped. I called them and they directed me to take it in to Home Depot. I did, and they sent the drill back to Ridgid. It took about a month, but Ridgid called me and told me they couldn't fix it, so were sending me a new drill. I brought in an old drill only (no battery), and they sent me a new brushless drill, a charger, two batteries, and a case. I was thrilled with how they stood behind their warranty.

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I'd say that more the exception not the rule.
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Old 02-07-2019, 11:59 AM   #15
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Re: Ridgid Lifetime Warranty Tool Parts Discontinued


All of our tools are: Milwaukee, Dewault and Makita. Kinda have it divided into groups and types of tools.

We also have a company that repairs all these tools if I really want them repaired (i.e. costs less than a new one).

Also, if its simple enough and I have the time, I will just go ahead, order the repair parts and do it myself.
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Old 02-08-2019, 06:45 AM   #16
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Re: Ridgid Lifetime Warranty Tool Parts Discontinued


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Originally Posted by Leo G View Post
If something goes wrong And i think it's my fault I'll fix it. And even if it's not in a few cases. I keep good relationships with all my clients. If i go over to their house fir another project I'll always look through my previous project to make sure things are working ok. I'll adjust anything out without aski g because it just makes sense to.
i agree , but i wasnt asking for them to fix it ,

i just wanted to buy the part , and fix it myself.

the cabin cracked because of my own doing
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Old 02-11-2019, 08:55 PM   #17
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Re: Ridgid Lifetime Warranty Tool Parts Discontinued


Loaded up on Ridgid battery tools lately because of the warranty. Have to say I haven’t been overly impressed with the battery strength and life when used with a circular saw or recip saw.

But I’m too invested in them to buy a new brand so I guess we will use them until they quit. Also I mostly use corded saws on the job and only use the battery ones when I need the convenience.
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Old 02-11-2019, 09:40 PM   #18
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Re: Ridgid Lifetime Warranty Tool Parts Discontinued


The reason you use corded says is you use rigid tools. Just sayin'. The old XRP Dewalt was the same way. Always had just enough power to start, then the battery would die.

With Milwaukie, I can can use the 12 volt saw for most things. The 20v is way enough saw for most framing and ripping.

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Old 02-11-2019, 09:44 PM   #19
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Re: Ridgid Lifetime Warranty Tool Parts Discontinued


Same with the Makita 18v x2 circular saw. No cord needed.
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Old 02-11-2019, 09:59 PM   #20
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Re: Ridgid Lifetime Warranty Tool Parts Discontinued


Warranties are going the way of pensions.

We sold a line of furniture in my family's furniture store that offered a lifetime warranty on cushions. Pretty pricey stuff but great quality. My sofa cushions are getting pretty worn out but the fabric covers and the rest of the sofa looks great. I called for a warranty and they basically aren't willing to honor it. That's particularly galling when you've sold millions of their product.

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