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Need Some Advice On A Touchy Situation

 
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Old 02-22-2012, 01:13 PM   #1
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Need Some Advice On A Touchy Situation


one thing that sends me through the roof is when a customer tells me my installers left a mess. i try everything to avoid it but every now and then, the customer needs to tell them to clean up or even move back furniture. ridiculous. that said, they are good installers. the other issue that is touchy is this: a customer complained that my installers weremspeaking spanish to each other. in a way, i dont blame her. they should speak friggin english when they are in someones home. i have to find a sensitive way to tell them but i dont think there is a sensitive way. im just going to tell them, " look, we need to speak english while we arenin the home" . is this a bit insensitive? i just think they need to be told straight up without any bs political correctness.
im more pissed off about the mess. totally unacceptabe.
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Old 02-22-2012, 01:29 PM   #2
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Re: Need Some Advice On A Touchy Situation


As for cleaning up, that is definitely something you can make them do. I tend to be a whirlwind of mess while working, but I do clean up every day before heading home. I used to be a bit less that way, to say the least.

As for making them speak English on the job, that could be a sticky one. Are these employees or sub's. If sub's you really can't tell them how to do a job, so that may also mean how to speak on the job. You might be able to tell them that it makes some customers uncomfortable.

If they are employees, I would be afraid of the ACLU or other like minded entity taking you to court for trampling on their borrowed from us rights. They may be able to make a discrimination case against you. I suppose it depends on the relationship you have with them.

However, like any advice you get online, I am probably full of crap. I suggest you talk to a lawyer.

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Old 02-22-2012, 01:49 PM   #3
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Re: Need Some Advice On A Touchy Situation


Mess? Valid complaint....

Speaking Spanish? Tell the HO that this is their mother tongue and that they can best communicate and thus most efficiently complete their tasks when speaking Spanish. HO should not be so insecure that they are suspicious of another person speaking a language other than english...


Neither should they be so ethnocentric....

My 2 cents worth
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Old 02-22-2012, 01:58 PM   #4
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Re: Need Some Advice On A Touchy Situation


I don't think she's out of line to complain. I think it's rude to speak Spanish in front of someone that doesn't speak it.

I also highly doubt you can change their behavior while your not there.
You can try having a word with them, but it's probably either live with their shortcomings or find a new installer.
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Old 02-22-2012, 02:02 PM   #5
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Re: Need Some Advice On A Touchy Situation


Talk to the guys, you're the boss. Tell them what you need them to do and how you need them to act and why, "hey I'm getting some complaints from the customers, can you help me out here?"
What are they installing?
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Old 02-22-2012, 02:24 PM   #6
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Re: Need Some Advice On A Touchy Situation


Have you hired them because they are the best, or because they are the lowest price? No matter which way you answer that question, it will settle your problems.
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Old 02-22-2012, 02:31 PM   #7
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Re: Need Some Advice On A Touchy Situation


they've been with me along time and are very good installers, i also pay them more due to their skill level. i Never use cheap labor. if i did, i would be out of business.
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Old 02-22-2012, 02:47 PM   #8
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Re: Need Some Advice On A Touchy Situation


Spanish speaking=cheap labor, IMO. Never seen anything to change my mind on that one yet.
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Old 02-22-2012, 03:02 PM   #9
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Re: Need Some Advice On A Touchy Situation


Quote:
Originally Posted by welterweight View Post
they've been with me along time and are very good installers, i also pay them more due to their skill level. i Never use cheap labor. if i did, i would be out of business.
So that still doesn't answer the question if their subs or not...
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Old 02-22-2012, 03:36 PM   #10
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Re: Need Some Advice On A Touchy Situation


Hire Americans.Personally I would fire your company if you sent people to my house that could or would not speak English.
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Old 02-22-2012, 03:50 PM   #11
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Re: Need Some Advice On A Touchy Situation


I would have no problem telling them to speak English when in earshot of the customer.
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Old 02-22-2012, 03:53 PM   #12
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Re: Need Some Advice On A Touchy Situation


I don't think there is any problem telling an employee to speak English in a customer's home.

VinylHanger, are you serious? You think someone can sue you because you require them to speak English while on a job?


I understand that customers may feel uncomfortable with people in their home that they cannot understand.
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Old 02-22-2012, 03:55 PM   #13
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Re: Need Some Advice On A Touchy Situation


I have to agree with the above quote. if i had an american guy come round and sell me a product/service and tell me about how much better he is for what ever reason and a bunch of mexicans turned up to do the work i would send them away. I dont care how good they think they are. Your better off putting americans into work. I aint once seen a mexican do a good job. Im not saying they all do bad work but its rare to find ones that do a good job.
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Old 02-22-2012, 03:55 PM   #14
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Re: Need Some Advice On A Touchy Situation


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Originally Posted by summithomeinc View Post
Hire Americans.Personally I would fire your company if you sent people to my house that could or would not speak English.
I have to agree with this.
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Old 02-22-2012, 03:59 PM   #15
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Re: Need Some Advice On A Touchy Situation


They are highly paid. Why are they leaving a mess behind? Why is that? Were these two fine non english speaking labors not trained on cleanup? Something is not adding up here.
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Old 02-22-2012, 04:16 PM   #16
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Re: Need Some Advice On A Touchy Situation


So there are no Spanish speaking American's? I live on the Quebec border so lots of tradesmen speak french as their first language, being bilingual is a good skill to have here.

Leaving a mess is inexcusable.
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Old 02-22-2012, 04:20 PM   #17
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Re: Need Some Advice On A Touchy Situation


guys
they speak english, they just sometimes speak spanish on the job site and i need to tell them that cant happen anymore. further, as i said earlier, they dont leave a mess all the time, every now and then. still unacceptable but my guys are not cheap labor. i know plenty of american workers who cant put a sentence together even without their hangover.
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Old 02-22-2012, 04:24 PM   #18
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Re: Need Some Advice On A Touchy Situation


Quote:
Originally Posted by welterweight View Post
guys
they speak english, they just sometimes speak spanish on the job site and i need to tell them that cant happen anymore. further, as i said earlier, they dont leave a mess all the time, every now and then. still unacceptable but my guys are not cheap labor. i know plenty of american workers who cant put a sentence together even without their hangover.
I would tell them how it was going to be. ONE time. Then Id tell em to hit the road if it happened again. If you have allready told them once. I'd fire them and get guys that can follow directions..in english
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Old 02-22-2012, 04:35 PM   #19
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Re: Need Some Advice On A Touchy Situation


Quote:
Originally Posted by delhamas View Post
VinylHanger, are you serious? You think someone can sue you because you require them to speak English while on a job? .
I did post the disclaimer that I may be full of crap.

With that said, it doesn't take much to be drug into a lawsuit these days. Lots of groups out there looking to make a quick settlement.

This is just the first page on Yahoo search. Specifics not withstanding, you get the idea.

http://www.foxnews.com/story/0,2933,312977,00.html

http://articles.latimes.com/1987-11-...salvation-army

http://www.legalzoom.com/us-law/equa...e-can-business

http://www.wsfa.com/Global/story.asp?S=6445581
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Old 02-22-2012, 04:49 PM   #20
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Re: Need Some Advice On A Touchy Situation


This is tough one. It looks to be a very fine line between what you want as a employer and what the law says.

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