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Most Ridiculous Call Back

 
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Old 05-10-2015, 11:10 PM   #41
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Re: Most Ridiculous Call Back


Update:

She sent me an email. She told me that 6 1/2 is unacceptable. But she says she'll meet me in the middle. Here's her solution:

She's going to lower the whole deck by herself and then I'm going to come back and make the stairs. How she thinks this is within her skill set is completely beyond me.

I simply responded telling her I would not be coming back unless there was a warranty issue, and that if she decides to mess around with dropping the deck as she said, she'll completely void the warrantee.

Also mentioned again that lowering the deck would make it a horrible height for the door. Even explained again in detail how stairs are calculated and why she can't demand a 6 inch rise.

I genuinely hope she doesn't touch the deck. It's a nice deck, but she's going to butcher it if she does what she says she will. Hopefully the fact that it will void her warrantee will scare the crazy out of her and she'll come to her senses and accept that the 6 1/2" rise is correct for the deck.

Either way, I'm done with her. What a piece of work...
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Old 05-10-2015, 11:15 PM   #42
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Re: Most Ridiculous Call Back


Quote:
Originally Posted by thehockeydman View Post
Update:

She sent me an email. She told me that 6 1/2 is unacceptable. But she says she'll meet me in the middle. Here's her solution:

She's going to lower the whole deck by herself and then I'm going to come back and make the stairs. How she thinks this is within her skill set is completely beyond me.

I simply responded telling her I would not be coming back unless there was a warranty issue, and that if she decides to mess around with dropping the deck as she said, she'll completely void the warrantee.

Also mentioned again that lowering the deck would make it a horrible height for the door. Even explained again in detail how stairs are calculated and why she can't demand a 6 inch rise.

I genuinely hope she doesn't touch the deck. It's a nice deck, but she's going to butcher it if she does what she says she will. Hopefully the fact that it will void her warrantee will scare the crazy out of her and she'll come to her senses and accept that the 6 1/2" rise is correct for the deck.

Either way, I'm done with her. What a piece of work...
Unbelievable!.... what a nut job!
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Old 05-10-2015, 11:19 PM   #43
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Re: Most Ridiculous Call Back


I gotta admit. This is the nuttiest situation I have ever heard of.
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Old 05-10-2015, 11:25 PM   #44
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Re: Most Ridiculous Call Back


I have an arbitration clause in my contract just for nutjobs like her. So far I'm batting 1.000 (knock on wood). I would sent her a certified letter from your attorney offering arbitration and explaining the warranty issue.
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Old 05-10-2015, 11:25 PM   #45
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Re: Most Ridiculous Call Back


Do you have pictures of the deck at the end of your install, so when you get the warranty call - "Hey, your deck broke." - you can show that she messed with it?
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Old 05-10-2015, 11:30 PM   #46
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Re: Most Ridiculous Call Back


Quote:
Originally Posted by thehockeydman View Post
Update:

She sent me an email. She told me that 6 1/2 is unacceptable. But she says she'll meet me in the middle. Here's her solution:

She's going to lower the whole deck by herself and then I'm going to come back and make the stairs. How she thinks this is within her skill set is completely beyond me.

I simply responded telling her I would not be coming back unless there was a warranty issue, and that if she decides to mess around with dropping the deck as she said, she'll completely void the warrantee.

Also mentioned again that lowering the deck would make it a horrible height for the door. Even explained again in detail how stairs are calculated and why she can't demand a 6 inch rise.

I genuinely hope she doesn't touch the deck. It's a nice deck, but she's going to butcher it if she does what she says she will. Hopefully the fact that it will void her warrantee will scare the crazy out of her and she'll come to her senses and accept that the 6 1/2" rise is correct for the deck.

Either way, I'm done with her. What a piece of work...

OK, I just gotta ask:


Is there a ledger board on the house?
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Old 05-10-2015, 11:32 PM   #47
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Re: Most Ridiculous Call Back


Quote:
Originally Posted by thehockeydman View Post
She's going to lower the whole deck by herself and then I'm going to come back and make the stairs. How she thinks this is within her skill set is completely beyond me
Awww... c'mon man! It's easier than you think. All she has to do is get 2 or 3 of her friends to hold it up while she gets under there with a saw to shorten the legs.
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Old 05-11-2015, 01:41 AM   #48
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Re: Most Ridiculous Call Back


She's half right. The rise has to be six, but in a different unit, schplerbs for example.
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Old 05-11-2015, 06:19 AM   #49
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Re: Most Ridiculous Call Back


I was thinking just that. Ask her how they build steps in countries that use the metric system?

Only one I've really had like that was my first sizeable job on my own. Tear down and rebuild some stone steps and walls re-using the existing materials. Got all done and she was happy, except for one of the coping stones on the wall. It didn't look level to her. Before I re-installed it I had showed her that the original mason had cut it with a twist, they cut all sides straight and it was square from the top but it was twisted like a door jamb can be twisted. No way I could get everything level I could only cheat it so everything was close or re cut the stone which would have made it smaller etc...no new stone would match (originally built in the '20's).

I reminded her about the twist in the stone and she said that it used to be perfectly level. When I got there the wall was bowed, leaning, bulging, stones were loose and there had been about 10 different crappy patch jobs every few years, this thing hadn't been plump or level in decades. Anyway, first big job, I wanted everything right, I wanted a happy customer so I removed the stone, (a good 300 lb unit and I have no machinery just levers and my back) and relayed it so the front edge and the edge facing the stairs were level which to me looked terrible because it brought the far corner way up, she looks at it and says it's perfect...see that wasn't too hard. About 5 minutes later her son shows up and asks why the cap is all twisted and out of level, it looked fine yesterday. She tells him he doesn't have a good eye for detail and gives me my cheque...

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Last edited by dom-mas; 05-11-2015 at 06:33 AM.
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Old 05-11-2015, 08:25 AM   #50
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Re: Most Ridiculous Call Back


I'm speechless. You REALLY can't fix stupid.
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Old 05-11-2015, 08:52 AM   #51
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Re: Most Ridiculous Call Back


Quote:
Originally Posted by thehockeydman View Post
HO: Stairs should always be an even number. Like six or seven.
Seven is not even.

She may mean
"An integer (from the Latin integer meaning "whole")[note 1] is a number that can be written without a fractional component. For example, 21, 4, 0, and −2048 are integers, while 9.75, 5, and √2 are not."

Maybe she is into Numerology without wanting to admit it.

And
http://en.wikipedia.org/wiki/Magical_thinking
which goes with people who believe there is only one right way to do things (hers).
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Old 05-11-2015, 09:06 AM   #52
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Re: Most Ridiculous Call Back


Quote:
Originally Posted by Metro M & L View Post
She's half right. The rise has to be six, but in a different unit, schplerbs for example.

6 3/8" = 9180 twips.
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Old 05-11-2015, 09:47 AM   #53
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Re: Most Ridiculous Call Back


Too many people just want something for nothing. Chances are that after paying your bill, they realized they were a little short on a car payment or something.

I had a lady try to sue me for getting stain on a carpet when we were previously scheduled to replace with laminate. I knew she seemed a little crazy from the get go, and learned to trust my instincts a bit more when it comes to turning down some jobs.
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Old 05-11-2015, 11:42 AM   #54
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Re: Most Ridiculous Call Back


Quote:
Originally Posted by CarpenterSFO View Post
Do you have pictures of the deck at the end of your install, so when you get the warranty call - "Hey, your deck broke." - you can show that she messed with it?
Yes, I always take pictures for this reason. I've never had to use them before, but I won't be at all surprised if this becomes a first.
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Old 05-11-2015, 12:08 PM   #55
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Re: Most Ridiculous Call Back


Quote:
Originally Posted by 480sparky View Post
OK, I just gotta ask:


Is there a ledger board on the house?
Had to build this one free standing, so no ledger. Not that she's any more qualified to be lowering a free standing deck than one with a ledger .
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Old 05-11-2015, 02:25 PM   #56
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Re: Most Ridiculous Call Back


I'd pay her to lower it as long as you have video recording rights.
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Old 05-11-2015, 02:27 PM   #57
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Re: Most Ridiculous Call Back


A friend of mine did a simple driveway tear out. Formed it up, Homeowner came home and insisted the old driveway was at least a foot wider on both sides of what his forms were. He showed them that it would have been impossible because of the undisturbed grass, he had thought that he had her convinced. the next day he showed up to pour and there was a long note on his skid loader seat stating to please make the driveway as wide as the original. they had to go round and round in front of his help with truck waiting and she still could not understand that it was impossible for driveway to be 2 ft wider. Worst thing was the husband knew, but was so afraid to tell her that she was wrong...
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Old 05-11-2015, 02:29 PM   #58
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Re: Most Ridiculous Call Back


Quote:
Originally Posted by thehockeydman View Post
Had to build this one free standing, so no ledger. Not that she's any more qualified to be lowering a free standing deck than one with a ledger .
I'd have loved to see her lower the ledger.
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Old 05-11-2015, 03:18 PM   #59
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Re: Most Ridiculous Call Back


Where did the lady get this info about "even numbers"? Have her find it for you. Inquiring minds want to know. Then explain what it really means....that the step heights....however many are necessary....should be equal to (the same) the other ones so somebody doesn't fall and break their arse...within tolerance of whatever, of course.

(Btw, would a variance of 1/8", should there be one, be ok?)
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Old 05-11-2015, 04:09 PM   #60
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Re: Most Ridiculous Call Back


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(Btw, would a variance of 1/8", should there be one, be ok?)
In my location 1/8" is the acceptable variation unless signed off by both HO and bldg inspector, I believe it's highest to lowest and not +/-. Someone else on this thread mentioned 3/8", so obviously it's differetn depending on municpality/state/province whatever

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