Little Things Clients Do....that Drive You Nuts. - General Discussion - Contractor Talk

Little Things Clients Do....that Drive You Nuts.

 
Thread Tools Search this Thread Display Modes
Old 03-12-2013, 04:59 PM   #1
Pro
 
MarkJames's Avatar
 
Trade: Handyman Services
Join Date: Nov 2012
Location: Arlington, VA
Posts: 9,007
Rewards Points: 14,443

Little Things Clients Do....that Drive You Nuts.


What do clients do (too often) that drives you nuts?

I'm doing a punch list all over the house and at 5:00 I get the "Oh by the way, my cleaning ladies will be here tomorrow...that won't be a problem, will it?" That drives me nuts. And after that, somehow I forget to make it not happen the next time.

Or how about patching a house full of drywall holes, and when you're done and on to painting..."Oh, can do something about that other one (that's behind the wall-mounted plasma tv" (because they had a "half-keistered" wiring job), or in a room you haven't seen? Now you tell me?
MarkJames is online now  
The Following User Says Thank You to MarkJames For This Useful Post:

Warning: The topics covered on this site include activities in which there exists the potential for serious injury or death. ContractorTalk.com DOES NOT guarantee the accuracy or completeness of any information contained on this site. Always use proper safety precaution and reference reliable outside sources before attempting any construction or remodeling task!

   

Advertisement

 

Old 03-12-2013, 05:12 PM   #2
Pro
 
r4r&r's Avatar
 
Trade: Contractor
Join Date: Feb 2012
Location: Richardson, Tx
Posts: 1,182
Rewards Points: 500

Re: Little Things Clients Do....that Drive You Nuts.


Hire someone else.

Advertisement

r4r&r is offline  
Old 03-12-2013, 05:20 PM   #3
Pro
 
MarkJames's Avatar
 
Trade: Handyman Services
Join Date: Nov 2012
Location: Arlington, VA
Posts: 9,007
Rewards Points: 14,443

Re: Little Things Clients Do....that Drive You Nuts.


Quote:
Originally Posted by r4r&r View Post
Hire someone else.
I'd have to fire myself first.
MarkJames is online now  
Sponsored Links
Advertisement
 
Old 03-12-2013, 05:59 PM   #4
The Ultimate Wire Hider
 
tedanderson's Avatar
 
Trade: A/V & Home Theater Installation
Join Date: May 2010
Location: PG County MD
Posts: 4,455
Rewards Points: 2,116

Re: Little Things Clients Do....that Drive You Nuts.


Quote:
Originally Posted by MarkJames View Post
What do clients do (too often) that drives you nuts?
It drives me nuts when they try to help me.
__________________
I'm always looking for the answer to my troubles at the bottom of a paint can.
tedanderson is offline  
Old 03-12-2013, 06:04 PM   #5
Pro
 
r4r&r's Avatar
 
Trade: Contractor
Join Date: Feb 2012
Location: Richardson, Tx
Posts: 1,182
Rewards Points: 500

Re: Little Things Clients Do....that Drive You Nuts.


Quote:
Originally Posted by MarkJames View Post

I'd have to fire myself first.
Nope one of those little things they do that drives me nuts.
r4r&r is offline  
Old 03-12-2013, 06:13 PM   #6
Pro
 
MarkJames's Avatar
 
Trade: Handyman Services
Join Date: Nov 2012
Location: Arlington, VA
Posts: 9,007
Rewards Points: 14,443

Re: Little Things Clients Do....that Drive You Nuts.


Quote:
Originally Posted by r4r&r View Post
Nope one of those little things they do that drives me nuts.
I'm not following. Help me out.
MarkJames is online now  
Old 03-12-2013, 06:47 PM   #7
Always Learning
 
overanalyze's Avatar
 
Trade: Builder/Remodeler
Join Date: Dec 2010
Location: NW Ohio
Posts: 8,143
Rewards Points: 830

Re: Little Things Clients Do....that Drive You Nuts.


Quote:
Originally Posted by MarkJames

I'm not following. Help me out.
He said that when a client hires someone else it drives him nuts...not telling you to hire someone else.
__________________
It is what it is...now fix it.
overanalyze is online now  
Old 03-12-2013, 06:55 PM   #8
The Sheriff

 
Jaws's Avatar
 
Trade: GC
Join Date: Dec 2010
Location: Texas
Posts: 23,677
Rewards Points: 6,010

Re: Little Things Clients Do....that Drive You Nuts.


It sucks when they hire someone else...
__________________
"The sound of the saftey clicking off is the only warning your gonna get......., so cover your ears" Northeast Wyoming 2016

John
Jaws is offline  
Old 03-12-2013, 06:57 PM   #9
Pro
 
MarkJames's Avatar
 
Trade: Handyman Services
Join Date: Nov 2012
Location: Arlington, VA
Posts: 9,007
Rewards Points: 14,443

Re: Little Things Clients Do....that Drive You Nuts.


Obvious now. Thanks for the explanation. (Sorry!)
MarkJames is online now  
Old 03-12-2013, 06:57 PM   #10
The Sheriff

 
Jaws's Avatar
 
Trade: GC
Join Date: Dec 2010
Location: Texas
Posts: 23,677
Rewards Points: 6,010

Re: Little Things Clients Do....that Drive You Nuts.


Selections schedules. You give a date that each choice has to be made, seems they are late and then change their minds....


Or when they change their appliance packages after the cabinets have been started and dont understand the problem...

Or when they add a window change out after drywall is complete and dont understand the costs involved when you drop the figure on them.
__________________
"The sound of the saftey clicking off is the only warning your gonna get......., so cover your ears" Northeast Wyoming 2016

John
Jaws is offline  
The Following User Says Thank You to Jaws For This Useful Post:
EmmCeeDee (03-12-2013)
Old 03-12-2013, 07:03 PM   #11
Design/Build
 
EmmCeeDee's Avatar
 
Trade: Design/Build
Join Date: May 2010
Location: Atlanta
Posts: 641
Rewards Points: 660

Re: Little Things Clients Do....that Drive You Nuts.


Quote:
Originally Posted by Jaws View Post
Selections schedules. You give a date that each choice has to be made, seems they are late and then change their minds....

Or when they change their appliance packages after the cabinets have been started and dont understand the problem...

Or when they add a window change out after drywall is complete and dont understand the costs involved when you drop the figure on them.
That one sounds painfully familiar. Then, after taking too long to decide the inevitable, "Why are we behind schedule?"
EmmCeeDee is offline  
Old 03-12-2013, 07:06 PM   #12
Pro
 
MarkJames's Avatar
 
Trade: Handyman Services
Join Date: Nov 2012
Location: Arlington, VA
Posts: 9,007
Rewards Points: 14,443

Re: Little Things Clients Do....that Drive You Nuts.


Quote:
Originally Posted by Jaws View Post
Selections schedules. You give a date that each choice has to be made, seems they are late and then change their minds....


Or when they change their appliance packages after the cabinets have been started and dont understand the problem...

Or when they add a window change out after drywall is complete and dont understand the costs involved when you drop the figure on them.
I was doing a kitchen remodel where I allowed too much flexibility on the cabinet selection. I got them a great dealer, great layout and quote, shared some of the contractor discount, etc. ....and then the homeowner took it to HD. Those bass-turds changed the plan, added some stuff there wasn't room for, etc., and then homeowner wanted me to review it. Long story short; they got what they bought (cheaper, so they say), but lost a lot of the solutions that I had incorporated for them based on their kitchen wish list. Lesson learned.
MarkJames is online now  
The Following User Says Thank You to MarkJames For This Useful Post:
TAHomeRepairs (03-13-2013)
Old 03-12-2013, 07:07 PM   #13
The Sheriff

 
Jaws's Avatar
 
Trade: GC
Join Date: Dec 2010
Location: Texas
Posts: 23,677
Rewards Points: 6,010

Re: Little Things Clients Do....that Drive You Nuts.


Quote:
Originally Posted by EmmCeeDee View Post
That one sounds painfully familiar. Then, after taking too long to decide the inevitable, "Why are we behind schedule?"
exactly

Another thing concerning schedule, when they see the foundation fly up, and are depressed for the next 5-7 months before interior finishes start. Then they perk up, then depression again because they want us to hurry through the finishes "because its almost done". Still lands on schedule or close to it, but they seem to forget the schedule when the frame is going up.
__________________
"The sound of the saftey clicking off is the only warning your gonna get......., so cover your ears" Northeast Wyoming 2016

John
Jaws is offline  
Old 03-12-2013, 07:08 PM   #14
The Sheriff

 
Jaws's Avatar
 
Trade: GC
Join Date: Dec 2010
Location: Texas
Posts: 23,677
Rewards Points: 6,010

Re: Little Things Clients Do....that Drive You Nuts.


Quote:
Originally Posted by MarkJames View Post
I was doing a kitchen remodel where I allowed too much flexibility on the cabinet selection. I got them a great dealer, great layout and quote, shared some of the contractor discount, etc. ....and then the homeowner took it to HD. Those bass-turds changed the plan, added some stuff there wasn't room for, etc., and then homeowner wanted me to review it. Long story short; they got what they bought (cheaper, so they say), but lost a lot of the solutions that I had incorporated for them based on their kitchen wish list. Lesson learned.
Good lesson; HD. Just installed some Kraft Mades for buddy on an insurance resto, wasnt impressed.
__________________
"The sound of the saftey clicking off is the only warning your gonna get......., so cover your ears" Northeast Wyoming 2016

John
Jaws is offline  
Old 03-12-2013, 07:23 PM   #15
Future Post Deleter...
 
rex's Avatar
 
Trade: Nothing
Join Date: Jul 2007
Location: Nowhere
Posts: 1,895
Rewards Points: 1,092

Re: Little Things Clients Do....that Drive You Nuts.


Nasty toilets with pubes all over when they knew I was coming for well over a week.

When they don't clean out under their cabinets when they knew I was coming.

People who think you sit at home and wait for their call, like you have nothing else better to do.

Luckily I do not do much service.
rex is offline  
The Following 2 Users Say Thank You to rex For This Useful Post:
Robie (03-16-2013), rselectric1 (03-12-2013)
Old 03-12-2013, 07:25 PM   #16
Pro
 
rselectric1's Avatar
 
Trade: Licensed Electrical Contractor and Remodeler
Join Date: Sep 2009
Location: Chicago Suburbs
Posts: 11,798
Rewards Points: 894

Re: Little Things Clients Do....that Drive You Nuts.


  • When they either watch and want to know why you are doing each thing the way you are, or try to help, or offer their vast knowledge of how I could do things better. (This doesn't happen often, but when it does, it usually doesn't end happily)
  • Or letting their cats loose in the work areas (dogs are mostly fine). The same goes with the HO's offspring under 5. Keep them OUT while we are working.
  • As stated before not having materials they are responsible for on site.
  • Changing their minds and not realizing it will cost way more after it has already been done once.
  • As stated above "While you're here, can you...." The answer is "sure, I need to get a change order form". (I'd finally had enough one day and this works very well)
  • Husband telling you one thing, wife telling you another thing altogether with a slight preference question that is small enough not be covered in the scope of work.
  • Customer provided trades not scheduled correctly, even after guidance.
__________________
220...221...whatever it takes!
rselectric1 is offline  
The Following User Says Thank You to rselectric1 For This Useful Post:
Mrmac204 (03-12-2013)
Old 03-12-2013, 07:31 PM   #17
I'm a Mac
 
Chris Johnson's Avatar
 
Trade: ICF Construction
Join Date: Apr 2007
Location: Hog Town
Posts: 5,487
Rewards Points: 4,254

Re: Little Things Clients Do....that Drive You Nuts.


General Contractors who think they can save money and pour their own footings.
__________________
Chris
Chris Johnson is offline  
Old 03-12-2013, 07:34 PM   #18
Pro
 
MarkJames's Avatar
 
Trade: Handyman Services
Join Date: Nov 2012
Location: Arlington, VA
Posts: 9,007
Rewards Points: 14,443

Re: Little Things Clients Do....that Drive You Nuts.


You're talking with customer and then you're interrupted by kid or jealous barking dog. They pause and start talking to kid or dog for great length. As if kid or barking dog is taking in every word and is going to promise to do things differently in the future.
MarkJames is online now  
Old 03-12-2013, 07:36 PM   #19
Pro
 
MarkJames's Avatar
 
Trade: Handyman Services
Join Date: Nov 2012
Location: Arlington, VA
Posts: 9,007
Rewards Points: 14,443

Re: Little Things Clients Do....that Drive You Nuts.


How about this one. You keep moving stuff out of work area and they keep putting it back.
MarkJames is online now  
The Following User Says Thank You to MarkJames For This Useful Post:
mikeswoods (03-13-2013)
Old 03-12-2013, 07:37 PM   #20
The Sheriff

 
Jaws's Avatar
 
Trade: GC
Join Date: Dec 2010
Location: Texas
Posts: 23,677
Rewards Points: 6,010

Re: Little Things Clients Do....that Drive You Nuts.


Quote:
Originally Posted by MarkJames View Post
How about this one. You keep moving stuff out of work area and they keep putting it back.
Charge them

Advertisement

__________________
"The sound of the saftey clicking off is the only warning your gonna get......., so cover your ears" Northeast Wyoming 2016

John
Jaws is offline  


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
how should i approach this issue with my worker? welterweight General Discussion 103 02-19-2013 12:20 AM
Wine & Dine clients? Driftweed Business 13 11-29-2012 07:42 PM
Christmas Gifts to clients Chris G Marketing & Sales 18 11-13-2012 08:01 PM
things that drive contractors crazy mark paskell General Discussion 4 05-26-2008 09:41 AM

Join Now... It's Fast and FREE!

I am a professional contractor
I am a DIY Homeowner
Drywall Talk is for
PROFESSIONAL CONTRACTORS ONLY!

At DrywallTalk.com we cater exlusivly to professional contractors who make their living as a contractor. Knowing that many homeowners and DIYers are looking for a community to call home, we've created www.DIYChatroom.com DIY Chatroom is full of helpful advices and perfect for DIY homeowners.

Redirecing in 10 seconds
No Thanks
terms of service

Already Have an Account?