I Stole From A Customer - General Discussion - Contractor Talk

I Stole From A Customer

 
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Old 12-10-2018, 06:40 AM   #1
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I Stole From A Customer


Yes, I admit it.

I was installing a new Elkay Quartz Luxe apron front undermount sink. I pulled out a drawer and found a Quartz Luxe sample chip that the customer had gotten free from Elkay. I compared it to the sink and it didn't match exactly. No way was my customer ever going to see that; I pocketed the chip.

She loves her new sink and I'm never getting a color callback. Defensive thievery.

Here's a chip against a sink flange that matches pretty well:
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Last edited by Kowboy; 12-10-2018 at 06:51 AM.
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Old 12-10-2018, 07:03 AM   #2
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Re: I Stole From A Customer


What the ****?!

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Old 12-10-2018, 10:28 AM   #3
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Re: I Stole From A Customer


You got some strange ways, Hoss.

It's no wonder you keep finding yourself in awkward situations.

Dunno, maybe you like it.
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Old 12-10-2018, 11:34 AM   #4
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Re: I Stole From A Customer


i thought there was going to be another long story about how you stole her heart...
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Old 12-10-2018, 11:38 AM   #5
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Re: I Stole From A Customer


I "misplaced" a customers paint chip she had picked out for her ceiling once.

It was 1/10000th off from what she chose.

I'm still losing sleep over that.....
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Old 12-10-2018, 12:34 PM   #6
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Re: I Stole From A Customer


hahaha good call. I see this as an act of kindness.

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Old 12-10-2018, 06:00 PM   #7
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Re: I Stole From A Customer


If I had done anything like that, I would have called it discarding trash, etc., not theft.

I've had paint chips get tossed, too. Trash.
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Old 12-10-2018, 06:21 PM   #8
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Re: I Stole From A Customer


So now you’re just working on titles?
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Old 12-10-2018, 07:21 PM   #9
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Re: I Stole From A Customer


Quote:
Originally Posted by Robie View Post
I "misplaced" a customers paint chip she had picked out for her ceiling once.

It was 1/10000th off from what she chose.

I'm still losing sleep over that.....
So what your saying your paint chip was 1/10000th native American,
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Old 12-10-2018, 07:35 PM   #10
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Re: I Stole From A Customer


Seriously, I think this is a good tip for newbies. Every single thing you do on a job should be viewed through the "Will this come back to bite me in the a$$?" lens. When you've got an opportunity to snuff an objection before it starts, you have an obligation to yourself to do so.

I don't leave sink templates on jobs either. You'll get the cutout I say you'll get. I don't need anyone comparing my work to a piece of recommended cardboard.
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Old 12-10-2018, 08:16 PM   #11
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Re: I Stole From A Customer


Quote:
Originally Posted by Kowboy View Post
Seriously, I think this is a good tip for newbies. Every single thing you do on a job should be viewed through the "Will this come back to bite me in the a$$?" lens. When you've got an opportunity to snuff an objection before it starts, you have an obligation to yourself to do so.

I don't leave sink templates on jobs either. You'll get the cutout I say you'll get. I don't need anyone comparing my work to a piece of recommended cardboard.
I'm sure as hell not gonna bust your chops for solving a problem before it becomes a problem. Pretty much the way I try to operate. Kinda like I can fix all my mistakes so you'll never know I made em, so long as you didn't see me make them & know where to look with a magnifying glass.
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Old 12-10-2018, 08:33 PM   #12
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Re: I Stole From A Customer


About 10 years ago I was putting in some under-mount cabinet lights that the customer supplied. set of 3 and 1 extra puck.

All went well but notice the extra puck was a little more on the blue spectrum. I told the customer and Ill never forget her response.
"I really wish you didn't tell me, I didn't notice till you told me"
Now I keep it to myself.

Last edited by cedarboarder; 12-10-2018 at 09:34 PM.
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Old 12-11-2018, 09:19 AM   #13
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Re: I Stole From A Customer


Nobody see's a problem with putting something in your pocket that doesn't belong to you and not asking?

Seems like it'd be a lot easier just to say, "Would you mind if I took this sample? I'm always in need of more of them..."

A thief is a thief.
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Old 12-11-2018, 09:37 AM   #14
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Re: I Stole From A Customer


Quote:
Originally Posted by Deckhead View Post
Nobody see's a problem with putting something in your pocket that doesn't belong to you and not asking?

Seems like it'd be a lot easier just to say, "Would you mind if I took this sample? I'm always in need of more of them..."

A thief is a thief.
Sure, we're just on divergent paths of riffing on this. It's unwise to bring attention to little discrepancies unless you really need to.

Asking for it would have brought attention to it, and then you would get what you deserve. Unforced error.
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Old 12-11-2018, 10:28 AM   #15
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Re: I Stole From A Customer


My wife would notice something missing. She wouldn’t care about the slight difference but she would sure care about taking it wothout explanation. I would have left it.
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Old 12-11-2018, 10:41 AM   #16
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Re: I Stole From A Customer


Unless you have a solution to solving the problem of it not matching...
if not shut up haha
If the they are happy with the counters why ruin it for them.

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Old 12-11-2018, 06:47 PM   #17
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Re: I Stole From A Customer


Anyone who would whine and snivel about the color being 1,000,000 of a shade off needs to get a life.

Reminds me of the guy with a beard. He would toss and turn all night and not get a moments sleep........worrying if he would fall asleep with his beard sticking out of, or under the covers.
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Old 12-11-2018, 08:09 PM   #18
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Re: I Stole From A Customer


You had me at "defensive thievery." Pure genius I say.
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Old 12-12-2018, 02:39 PM   #19
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Re: I Stole From A Customer


your definitely going to hell.
you know " pay now , or pay later "
so sad
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Old 12-12-2018, 08:56 PM   #20
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Re: I Stole From A Customer


Taking the sample kind of reminds me of something Randy Travis once sang in a song ...

“That lie that I tried to slip by you was told with good intentions,
It was just another way to say I love you and protect you from the truth”.

Could you have cut a new sample for her from the sink cut out?

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