How Much To Charge For Emergency Call Out? Government Are Paying - General Discussion - Contractor Talk

How Much To Charge For Emergency Call Out? Government Are Paying

 
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Old Yesterday, 02:16 PM   #1
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How Much To Charge For Emergency Call Out? Government Are Paying


I got a call from a good customer at 6.30pm.

Customer asked me to go up on the roof that evening and fix 3 areas where a pest control guy had ripped off some shingles to see if rats had been getting in.

Rain had got in and caused some ceiling damage and it was forecast to rain heavy that night.

I was tired after a days work already, but I did the job. I wrapped up at 10.30pm and I was on that roof on my own, steep pitch and towards the end working off street light.

Customer said to me big big thanks and put a recommendation on their company page.

Also said to me to 'remember when billing them that this is not her money, they are funded by the government, so she said write your own check! What ever my emergency call out rate is!

What would you charge for that? In reality it took me 5 hours and 120 in materials. Normally I bill them $60 an hour. But the next 3 days I was tired and I probably lost some money the next day as productivity was down. Also I was getting over the flu and it really f'ed me up working a double shift that day.
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Old Yesterday, 02:25 PM   #2
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Re: How Much To Charge For Emergency Call Out? Government Are Paying


Ethically, it's irrelevant who's paying. If you'd normally charge $60/hr, that's what you should charge. If you normally have an after-hours surcharge, add that. Any more should come as a tip from a grateful customer.

It's between you and your conscience whether to artificially jack the bill up "because you can."

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Old Yesterday, 02:28 PM   #3
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Re: How Much To Charge For Emergency Call Out? Government Are Paying


mark up your materials...

charge time and a half for your labor...

or whatever you want to for an after hours call...

add for mileage...

add a after hours call out fee, $50 or so...just a guess


as far as being tired the next day...that's on you...
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Old Yesterday, 02:30 PM   #4
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Re: How Much To Charge For Emergency Call Out? Government Are Paying


Quote:
Originally Posted by Tinstaafl View Post
Ethically, it's irrelevant who's paying. If you'd normally charge $60/hr, that's what you should charge. If you normally have an after-hours surcharge, add that. Any more should come as a tip from a grateful customer.

It's between you and your conscience whether to artificially jack the bill up "because you can."
but what i stated is not "artificially jacking the bill up"

those are justifiable rates and charges for an after hours emergency call out.

if he had sent an employee the employee would have got time and a half...
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Old Yesterday, 02:37 PM   #5
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Re: How Much To Charge For Emergency Call Out? Government Are Paying


I would charge time and a half, portal to portal, plus materials with normal mark up.
Commercial clients pay 4 hr minimum for after hours, residential, Usually time there plus service call.

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Old Yesterday, 03:04 PM   #6
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Re: How Much To Charge For Emergency Call Out? Government Are Paying


Quote:
Originally Posted by griz View Post
mark up your materials...

charge time and a half for your labor...

or whatever you want to for an after hours call...

add for mileage...

add a after hours call out fee, $50 or so...just a guess


as far as being tired the next day...that's on you...
Thanks Griz. I see being tired a bit differently. If you have say 8 good hours a day in you. And doing an extra 4 depletes your already tired self and then the next day you can't do your regular 8 hours. Then to me that's part of the consideration of what to charge.

If i'd scheduled it that way, then it's on me. But that I got a call after my days work and at 6.30pm, then had to go bust a gut.... that's what I'm thinking the charge should accommodate.

Im thinking, if my regular is $60 and I go and do 5 hours in the dark and then can only do 4 the next day. Then it would be reasonable to charge 5 at double time and also charge for the 4 I missed the next day. Maybe a $50 late call out fee on top of that, to take into consideration that my nights plans were screwed.
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Old Yesterday, 05:24 PM   #7
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Re: How Much To Charge For Emergency Call Out? Government Are Paying


If 12 hours a day will only let you work 4 the next day maybe you should just skip that day. As for your rate your the one that did the job.
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Old Yesterday, 05:46 PM   #8
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Re: How Much To Charge For Emergency Call Out? Government Are Paying


Emergency call gets at least time and 1/2. Sometimes double time. Sounds like a double time to me.

For myself, anything beyond 7 to 4, Monday thru Friday is time and 1/2. Emergency service will require an additional amount.
I don't care who's paying. My work is worth X amount. (More than $60 per hour during business hours)
Not discussing pricing, by the way.
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Old Yesterday, 06:29 PM   #9
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Re: How Much To Charge For Emergency Call Out? Government Are Paying


Quote:
Originally Posted by griz View Post
but what i stated is not "artificially jacking the bill up"

those are justifiable rates and charges for an after hours emergency call out.

if he had sent an employee the employee would have got time and a half...
No argument there. After-hours work, especially on an emergency basis, should get a surcharge. I kind of focused in on "I would normally charge them".

Normally, anyone in business for more than a week or six ought to have those charges built into his pricing structure. Standard, not dependent on the client's willingness or ability to pay that much.

While it's obviously tempting to take full advantage of a once-off magical blank check, I wouldn't call that ethical. The worth of your services is what it is.
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Old Yesterday, 06:32 PM   #10
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Re: How Much To Charge For Emergency Call Out? Government Are Paying


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Old Yesterday, 06:35 PM   #11
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Re: How Much To Charge For Emergency Call Out? Government Are Paying


Quote:
Originally Posted by Tinstaafl View Post
Ethically, it's irrelevant who's paying. If you'd normally charge $60/hr, that's what you should charge. If you normally have an after-hours surcharge, add that. Any more should come as a tip from a grateful customer.

It's between you and your conscience whether to artificially jack the bill up "because you can."
Emergency right now hours are tripled.
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Old Yesterday, 07:04 PM   #12
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Re: How Much To Charge For Emergency Call Out? Government Are Paying


At night, before a rain storm my rates go way up. I'd be double my highest rate that I don't use much, unless I'm crawling under houses or on a steep roof. We'd be in the 175 to 200 an hour range from door to door.

Not unethical, just plain pricing.

If I normally charge 60 at my highest rate I'd double that and not think twice. I'd also add my highest margin rate to materials as well.

I wouldn't take advantage, but there would be no inkling of a discount either.

My electrician charges me 300 bucks to spend 20 minutes moving a plug. My pricing is commiserate.

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Old Yesterday, 08:45 PM   #13
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Re: How Much To Charge For Emergency Call Out? Government Are Paying


Friend and customer called 830 pm one night...car into his wood frame rental bldg.

$450 to show up + $2 a mile door to door, $160 hr for 2 men.

Ins co. doesn't even blink with that pricing.
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Old Yesterday, 08:49 PM   #14
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Re: How Much To Charge For Emergency Call Out? Government Are Paying


I've been doing a bit of insurance work lately. I have realized I need to raise my prices on that work.

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Old Yesterday, 11:07 PM   #15
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Re: How Much To Charge For Emergency Call Out? Government Are Paying


4 hours on a steep pitched roof?

Sounds like a days wages to me.

If you only charge $500/ day, you need to raise your rates.




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Old Yesterday, 11:20 PM   #16
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Re: How Much To Charge For Emergency Call Out? Government Are Paying


Quote:
Originally Posted by vancouver dave View Post
Thanks Griz. I see being tired a bit differently. If you have say 8 good hours a day in you. And doing an extra 4 depletes your already tired self and then the next day you can't do your regular 8 hours. Then to me that's part of the consideration of what to charge.



If i'd scheduled it that way, then it's on me. But that I got a call after my days work and at 6.30pm, then had to go bust a gut.... that's what I'm thinking the charge should accommodate.



Im thinking, if my regular is $60 and I go and do 5 hours in the dark and then can only do 4 the next day. Then it would be reasonable to charge 5 at double time and also charge for the 4 I missed the next day. Maybe a $50 late call out fee on top of that, to take into consideration that my nights plans were screwed.
What is an 8 hour day?

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Old Yesterday, 11:26 PM   #17
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Re: How Much To Charge For Emergency Call Out? Government Are Paying


My thoughts exactly when I 1st saw post. Aren’t 12 hour days common any more
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Old Yesterday, 11:28 PM   #18
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Re: How Much To Charge For Emergency Call Out? Government Are Paying


6 12 hour days is a regular schedule most of the time
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Old Yesterday, 11:47 PM   #19
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Re: How Much To Charge For Emergency Call Out? Government Are Paying


Quote:
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What is an 8 hour day?

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Quote:
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My thoughts exactly when I 1st saw post. Arenít 12 hour days common any more
Quote:
Originally Posted by Kingcarpenter1 View Post
6 12 hour days is a regular schedule most of the time
yes, long days are very common and will likely be for eons to come...

however, OP was for an after hours emergency call out...

if you sent an employee he would get at least time and a half plus associated charges...

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