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How Do You Guys Deal With Aggressive Customer.

 
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Old 03-19-2008, 01:00 PM   #41
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Re: How Do You Guys Deal With Aggressive Customer.


Hello. You know i agree with both sides but at the same time you have to be firm with them sometimes. The saying "the customer is always right" is not the real truth anymore. Customers get to rant all day about the businesses but yet we dont have the chance to fight back. I stumbled across this site Business Beware. you can file a complaint about customers you are dealing with and look up others that have been filed. So when you get to do a job in the future you can see if the customer has been filed against. Great concept and thing for us the business people. Dont let the customers walk all over you. I would check out the site if I were you and lets fight back!
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Old 03-19-2008, 03:14 PM   #42
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Re: How Do You Guys Deal With Aggressive Customer.


Quote:
Originally Posted by hardworker View Post
Hello. You know i agree with both sides but at the same time you have to be firm with them sometimes. The saying "the customer is always right" is not the real truth anymore. Customers get to rant all day about the businesses but yet we dont have the chance to fight back. I stumbled across this site Business Beware. you can file a complaint about customers you are dealing with and look up others that have been filed. So when you get to do a job in the future you can see if the customer has been filed against. Great concept and thing for us the business people. Dont let the customers walk all over you. I would check out the site if I were you and lets fight back!
Hardworker, welcome to the site.

I'd invite you to make an introductory post in the Introductions forum and tell us about yourself and your business and to fill out the balance of your profile, specifically, where you are located. State/region is fine, city is better.

Also, I'm curious as to why your first two posts are touting a website? Is this just coincidence or are you affiliated with them? We have strict guidelines on advertising and a wolf in sheep's clothing gets the roughest treatment around here.

Looking forward to your introductory post.
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Old 03-19-2008, 03:21 PM   #43
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Re: How Do You Guys Deal With Aggressive Customer.


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Originally Posted by Double-A View Post
Hardworker, welcome to the site.

I'd invite you to make an introductory post in the Introductions forum and tell us about yourself and your business and to fill out the balance of your profile, specifically, where you are located. State/region is fine, city is better.

Also, I'm curious as to why your first two posts are touting a website? Is this just coincidence or are you affiliated with them? We have strict guidelines on advertising and a wolf in sheep's clothing gets the roughest treatment around here.

Looking forward to your introductory post.
I thought the same thing. Went to the site and found they charge $5 for one day of use No thanks!
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Old 03-19-2008, 03:51 PM   #44
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Re: How Do You Guys Deal With Aggressive Customer.


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Originally Posted by Jason W View Post
I thought the same thing. Went to the site and found they charge $5 for one day of use No thanks!
$5 a day for a place to complain about HO's? Most people do that for free right here.
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Old 03-19-2008, 04:04 PM   #45
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Re: How Do You Guys Deal With Aggressive Customer.


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Old 03-19-2008, 09:20 PM   #46
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Re: How Do You Guys Deal With Aggressive Customer.


Quote:
Originally Posted by Jason W View Post
I thought the same thing. Went to the site and found they charge $5 for one day of use No thanks!
I went to the site and did a search and came up with nothing.
This is his 2nd post on talking about this website.
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Old 03-19-2008, 10:01 PM   #47
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Re: How Do You Guys Deal With Aggressive Customer.


Quote:
Originally Posted by wizendwizard View Post
I'll start, 12 assorted handguns, 2 shotguns, 6 rifles.
I'm 6'7" tall, Weigh 265. Have never boxed but can hold my own in "street".
Back belt in karate 2 years training in tai-qwan-do.
I have a punch impact ratio of 925 psi.
Since I am basically a coward I prefer to take on the fly weight division!!

Don't mess with me! I have at least 14 nerf guns of various types (ok well they're my sons but I'm sure he'd let me borrow them), one rusty pellet gun somewhere in the shed, and I've been threatening to make a potatoe canon for at least 5 years.
I'm 5' 11", 230 lbs. (if I skip breakfast and lunch), never boxed but served as sparring dummy for every kid in the neighborhood (until I snapped but I don't remember much of those altered states).
White belt in Judo (is that a real martial art?) when I was 9.
I'm pretty sure I could put my fist through something not too hard AND I CAN WHIP ANY MAN ALIVE and if this wasn't the internet and you were here I'd have to show you JUST HOW BAD I AM!
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Old 03-20-2008, 11:38 AM   #48
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Re: How Do You Guys Deal With Aggressive Customer.


if a customer is aggressive by nature, give it back to them, thats the way deal with everything, so deal with it. example; he want the price now, so give him a high one and cost it out later. if you are the only contractor willing to do business in the way the customer wants==you get the deal. being in control by giving control.
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Old 03-20-2008, 11:53 AM   #49
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Re: How Do You Guys Deal With Aggressive Customer.


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Originally Posted by smellslike$tome View Post
Don't mess with me! I have at least 14 nerf guns of various types (ok well they're my sons but I'm sure he'd let me borrow them), one rusty pellet gun somewhere in the shed, and I've been threatening to make a potatoe canon for at least 5 years.
I'm 5' 11", 230 lbs. (if I skip breakfast and lunch), never boxed but served as sparring dummy for every kid in the neighborhood (until I snapped but I don't remember much of those altered states).
White belt in Judo (is that a real martial art?) when I was 9.
I'm pretty sure I could put my fist through something not too hard AND I CAN WHIP ANY MAN ALIVE and if this wasn't the internet and you were here I'd have to show you JUST HOW BAD I AM!
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Old 06-26-2008, 06:19 PM   #50
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Re: How Do You Guys Deal With Aggressive Customer.


Quote:
Originally Posted by Mike Finley View Post

****

Do you know who doesn't charge for cabinet design? -- Home Depot and Lowes.
****
MIKE,

Your point here is TOTALLY validated...

At least in my Southern California area.. Home Depot DOES charge to design layouts... you need to make an appointment and it costs $100

It does exactly what its supposed to do.... weed out the price shoppers. I know, because I pretended to be a shopper so I could get a quick test drive of the 20/20 software they use
When they said $100 bucks, I said no thank you.

Anyone who doesn't charge for design time is foolish...
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Old 06-26-2008, 07:01 PM   #51
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Re: How Do You Guys Deal With Aggressive Customer.


Mike, I appreciate your demeanor in this thread. You are a true pro and a credit to this site.
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Old 10-27-2008, 11:27 PM   #52
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Re: How Do You Guys Deal With Aggressive Customer.


Fellas,Fellas,

Over the years I have learned,,,[thru much heartache]

"If you don't ask,you won't get,,"

Ask for what you're worth and remain silent.,,,

If they're still talking to you ,pull out a contract and have em sign,,"Press down hard on the clipboard Maam"

My best

Dave Doyle
Monrovia ,Ca
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Old 10-28-2008, 02:21 AM   #53
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Re: How Do You Guys Deal With Aggressive Customer.


Wow, that guy really does have an unlinkable business website as his sig, after all these months.

That just made my day.
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Old 10-29-2008, 05:31 PM   #54
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Re: How Do You Guys Deal With Aggressive Customer.


and I though this thread was about those aggressive housewives that don't take NO for an answer.


Hey a guy can dream, can't he? I did have a few awkward situations in my time though.
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Old 11-13-2008, 11:04 AM   #55
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Re: How Do You Guys Deal With Aggressive Customer.


Well ahm bout 250 pounds got no front Teeth, Bald usually three day syubble, I reckon im kindah mean lookin. When someone starts to belittle me abuse me piss me off i just tell em where to go. I also tell em if you so smart how cum you askin me to fix something for you you dumb ass sorry son o bitch. Works pretty good. Hope this helps its mah first postin. Madman
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Old 11-13-2008, 11:11 AM   #56
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Re: How Do You Guys Deal With Aggressive Customer.


I was readin my first and previous Posting. I gottah apologize to you all. I forgot to mention im a Plumber and yeah i never wear underwear on the Job and i got a big hairy asscrack. Strange how often i catch housewives starin at me as im layin sprawled under a Kitchen Sink or a Toilet ,wraslin with some dumb ass piece of Pipin. Thanx Madman
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Old 11-13-2008, 10:03 PM   #57
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Re: How Do You Guys Deal With Aggressive Customer.


with a former GC, company policy was to not talk to the homeowner about anything pertaining to the job unless it was simply saying "its coming together nicely or good day to work outside",

on one job, we were doing a complete reno with addition, the home owner wanted a large garden shed and the front deck redone but it wasn't on the contract, he would at least one of us every other day to do it, we'd simply state you'll have to talk to the boss, he'd come back the next day, asking about it again then ask how much would it cost for the after hours rate. to stay out of trouble we would just tell him more than than the regular hours rate and that would turn him away.!
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Old 11-15-2008, 11:33 AM   #58
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Re: How Do You Guys Deal With Aggressive Customer.


HAHA most of my employees would do it on the sneak after hours and borrow my tools to do it!

Anyway back on topic...agressive customers..just give them a ball park number.. then tell them you can give a closer number if they are interested....even if it's your first rodeo. But what pisses me off is the guy that doesnt want a general contractor but keeps asking for your advice. I hurt their feelings and they go away.

Last edited by mics_54; 11-15-2008 at 11:41 AM.
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Old 11-15-2008, 12:24 PM   #59
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Re: How Do You Guys Deal With Aggressive Customer.


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HAHA most of my employees would do it on the sneak after hours and borrow my tools to do it!

Anyway back on topic...agressive customers..just give them a ball park number.. then tell them you can give a closer number if they are interested....even if it's your first rodeo. But what pisses me off is the guy that doesnt want a general contractor but keeps asking for your advice. I hurt their feelings and they go away.
I once got a call from a homeowner asking me to come to his project and give him a quote on a job. He had seen my sign in front of a remodel I was doing.

When I got there it was one of those cases where the contractor who had been doing the work had walked off the job and the HO wanted me to give him a price on completing the project.
But what he wanted me to do first (and before we had agreed on any pricing for anything) was to go around the house and detail in writing everything I could see that in my professional opinion the original GC had done wrong.
I passed, the potential blowback from that seemed mighty steep, and in the first five minutes with this guy I had formed the opinion that he was the reason the other guy walked in the first place.
This yutz continued to call me asking for free advice until I told him I charge for my time like any other professional (including him, no doubt)
and got his buzzy a** off me.
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Old 11-15-2008, 07:25 PM   #60
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Re: How Do You Guys Deal With Aggressive Customer.


One thing I would suggest is to have two or three base figures per foot of cabinet run, a high end, low end and a middle ground based on material options that you offer. In my experience these people are looking for a ball park figure and as long as you stress to them it is a ball park figure things should be o.k.

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