How Do Customers Know If They're Choosing The Best Contractor? - General Discussion - Contractor Talk

How Do Customers Know If They're Choosing The Best Contractor?

 
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Old 05-08-2015, 09:12 PM   #1
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How Do Customers Know If They're Choosing The Best Contractor?


How Do Customers Know If They're Choosing The Best Contractor?-contractor.jpg

We have all heard the horror stories of what can happen when home owners choose the wrong contractor. I'm sure you have seen your fair share of hack jobs out there. The news is filled with stories about poor quality and flat out scams by fly by night companies.

As a professional contractor, what advice do you have for home owners (and businesses) for choosing the right contractor for the job? How do they know the difference? Is it really all about the money?
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Old 05-08-2015, 09:51 PM   #2
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Re: How Do Customers Know If They're Choosing The Best Contractor?


They don,t know unless they hire me

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Old 05-08-2015, 11:02 PM   #3
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Re: How Do Customers Know If They're Choosing The Best Contractor?


Referrals, referrals, referrals. Stop googling for contractors and falling for advertising that's full off bull.

If they take a substantially cheaper estimate chances are something won't be done properly, might be evident immediately or not for several years.

In my experience it's been one of the 2 above, Scenario #1 they overpaid and got screwed, Scenario #2 they underpaid and got screwed.

Don't put your trust in their advertising, the BBB or Angie's list. If you like to gamble and paying for the same project twice go with the cheapest estimate.
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Old 05-08-2015, 11:06 PM   #4
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Re: How Do Customers Know If They're Choosing The Best Contractor?


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They don,t know unless they hire me
That will teach them, they'll be sure to hire the right contractor after you.
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Old 05-08-2015, 11:44 PM   #5
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Re: How Do Customers Know If They're Choosing The Best Contractor?


I think the best thing a client can do is use a contractor that one of thier friends or family had a good experience with.

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Old 05-09-2015, 12:01 AM   #6
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Re: How Do Customers Know If They're Choosing The Best Contractor?


Go with the cheapest, preferably off CL cause that's where the creme-de-la-creme resides. The best one use in 1977 Vega or Pinto with a rack as their work vehicle, and can do all phases of construction, including painting, electrical, plumbing and excavations.
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Old 05-09-2015, 12:52 AM   #7
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Re: How Do Customers Know If They're Choosing The Best Contractor?


I think this thread will degenerate into chaos. Asking this group how to hire the best contractor is like asking the Yankees how do you play the best baseball.

Most on here are some of, if not the best in thier fields. It is hard to explain , when you just do it naturally.

I honestly don't know. I've never hired one. As for subs, even I ain't figured that one out yet, but I'm getting close.

I believe from what my customers tell me, it is the fact they feel they can trust me. I try to live up to thier trust the best that I can, many times to my own detriment. Just the way I am.
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Old 05-09-2015, 02:20 AM   #8
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Re: How Do Customers Know If They're Choosing The Best Contractor?


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I believe from what my customers tell me, it is the fact they feel they can trust me. I try to live up to thier trust the best that I can, many times to my own detriment. Just the way I am.
Trust is probably the single word I've heard most frequently from my customers.
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Old 05-09-2015, 06:41 AM   #9
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Re: How Do Customers Know If They're Choosing The Best Contractor?


The short answer is that they don't.

Everyone would like it if Mike Holmes or Bob Villa or Tom Silva came to their house as many (if not most) consider those guys to be the gold standard by which to compare other contractors.

It's like when I see some of the "better" medical centers advertise on TV, it makes me second guess my own doctor who leases space in an office building. The people on TV advertise about having these fancy machines with the latest technology that can fix the ailment that I have and I just sit there wanting to pull my hair out asking, "WHY DOESN'T MY DOCTOR KNOW ABOUT THIS??"
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Old 05-09-2015, 07:18 AM   #10
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Re: How Do Customers Know If They're Choosing The Best Contractor?


They get a referral from someone they trust.
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Old 05-09-2015, 07:32 AM   #11
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Re: How Do Customers Know If They're Choosing The Best Contractor?


Get a couple referrals from people you know well and ask the about the entire process. Not just the price. Have a clearly defined SOW and then have the contractors bid on it. Consider the experience you had when meeting the contractor and discussing the project, which one felt like they would be more competent? Unless the prices are drastically different +/- 20% then go with that person. You are buying a project and an experience, if the experience is unpleasant then you will never be totally happy with the project.
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Old 05-09-2015, 07:34 AM   #12
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Re: How Do Customers Know If They're Choosing The Best Contractor?


Quote:
Originally Posted by Inner10 View Post
They get a referral from someone they trust.

This applies not only to contractors, but just about any profession. Think about how you chose your mechanic, accountant, dentist, babysitter, etc. I think the problem is that most customers think that they want the cheapest price. Somehow it will give them bragging rights if the job turns out ok, and they can brag that they got their kitchen remodeled for less than their friends/neighbors. We know it doesn't work like that.
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Old 05-09-2015, 07:46 AM   #13
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Re: How Do Customers Know If They're Choosing The Best Contractor?


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Originally Posted by avenge View Post
Referrals, referrals, referrals. Stop googling for contractors and falling for advertising that's full off bull.

If they take a substantially cheaper estimate chances are something won't be done properly, might be evident immediately or not for several years.

In my experience it's been one of the 2 above, Scenario #1 they overpaid and got screwed, Scenario #2 they underpaid and got screwed.

Don't put your trust in their advertising, the BBB or Angie's list. If you like to gamble and paying for the same project twice go with the cheapest estimate.
I agree with the referral thing completely.
I don`t advertise at all.
I have lived in Miami my whole life and have a referral , and repeat client list constantly

but I check subs out , if I don`t know them on BBB, or " MYFLORIDALICENSE.COM.
why not??you find out if there are any negative reports about them.


as for ANGIESLIST,( I`m not trying to plug them here)
you don`t " advertise on there , no money !
you are put on there by angieslist members who are happy with your work.
you can`t put yourself in any category you want.
its all from the clients who put you there and from repeat clients grading you.
it is a pretty reliable source.
I get a lot of work from there.
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Old 05-09-2015, 07:46 AM   #14
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Re: How Do Customers Know If They're Choosing The Best Contractor?


Quote:
Originally Posted by Warren View Post
This applies not only to contractors, but just about any profession. Think about how you chose your mechanic, accountant, dentist, babysitter, etc. I think the problem is that most customers think that they want the cheapest price. Somehow it will give them bragging rights if the job turns out ok, and they can brag that they got their kitchen remodeled for less than their friends/neighbors. We know it doesn't work like that.
There are also people out there that want to brag about how MUCH they paid for their remodel aswell...and then there are those that just want a good job done for a fair price.
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Old 05-09-2015, 07:57 AM   #15
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Re: How Do Customers Know If They're Choosing The Best Contractor?


I don`t want to be the " cheapest"
I don`t want to work for that type of client.
last month a client showed me about 7 days of work
he walked me out to my truck , and said " give me your best price spike, and I`ll still beat you down" he was laughing as he said it.
when I gave him a price he tried to beat me down.
I told him " I`m kind of past bargaining for work. I need to make this much per day. I`m very busy these days charging my price.

he said , "but I`m giving you quite a bit of work! "

. I`ll do you a great job , but I don`t want to work for less that I`m worth .you`ll expect it every time.
I deserve t make ym wage every time I work for you , not have to make less because you call me back.

he hired me
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Old 05-09-2015, 07:59 AM   #16
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Re: How Do Customers Know If They're Choosing The Best Contractor?


oh , and he called me for a second job this week
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Old 05-09-2015, 08:17 AM   #17
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Re: How Do Customers Know If They're Choosing The Best Contractor?


Quote:
Originally Posted by VinylHanger View Post

Most on here are some of, if not the best in thier fields
How do you know that?
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Old 05-09-2015, 08:37 AM   #18
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Re: How Do Customers Know If They're Choosing The Best Contractor?


Quote:
Originally Posted by Inner10 View Post
They get a referral from someone they trust.
I've cleaned up a lot of messes from referrals. I don't believe one good experience means a good contractor.
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You ask for your money frequently, and you collect it quickly, else you stop working immediately.
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Old 05-09-2015, 08:39 AM   #19
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Re: How Do Customers Know If They're Choosing The Best Contractor?


My biggest seller is a give them the last three jobs we did. And sometimes a few more like their project.
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You ask for your money frequently, and you collect it quickly, else you stop working immediately.
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Old 05-09-2015, 09:06 AM   #20
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Re: How Do Customers Know If They're Choosing The Best Contractor?


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I've cleaned up a lot of messes from referrals. I don't believe one good experience means a good contractor.
True. And just because one person is happy with someones work, doesn't mean the next person has the same standards and expectations.

I had one new customer tell me they were very demanding and particular about the work they had done. Ok, great, that's why people hire me. Then I saw all the previous work and realized how low the bar was set. One person's "particular" may be another's unacceptable.

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