Home Depot And Pallets - General Discussion - Contractor Talk

Home Depot And Pallets

 
Thread Tools Search this Thread Display Modes
Old 04-30-2019, 07:57 PM   #1
Pro
 
bdog1234's Avatar
 
Trade: Contractor
Join Date: Feb 2008
Posts: 181
Rewards Points: 293

Home Depot And Pallets




I know I know I should avoid the place but we have been using a lot of quickcrete and they are the closest and cheapest.

When you buy a pallet of quickcrete (42 bags) they charge you a $15 deposit on the pallet. Fine. I get that they want their pallet back. To get your $15 deposit back you have to go to customer service which is on the complete opposite side of the store, wait in line, and is is basically treated like a return.

We have been building a lot of fence and have used over 20 pallets. It usually works out where you use one pallet a day and go get another one in the evening so you are ready to work the next day.

Instead of dealing with the hassle of returning each pallet I thought why not take the one I bought yesterday and give it to them when I load the new pallet of quickcrete I buy today and they can simply not charge me for the pallet today. Just a swap so I don't have to go through the return process. Nope. They can't do that.

They said "there is a $15 pallet fee" I said I have a pallet I bought yesterday on my truck when they load me they can take it so you don't have to charge me. They got all cross eyed and said no we can't do that. We have to charge you and then you can return it.

I said fine then I don't want the pallet have your people take the quickcrete off your pallet and load it on mine. "Let me ask my manager" Manager comes over and says we can't do that it is too much work. I said to him what is the difference if you just load the full pallet on my truck and take the empty one? Round and round we went. No we can't.
bdog1234 is offline  

Warning: The topics covered on this site include activities in which there exists the potential for serious injury or death. ContractorTalk.com DOES NOT guarantee the accuracy or completeness of any information contained on this site. Always use proper safety precaution and reference reliable outside sources before attempting any construction or remodeling task!

   

Advertisement

 

Old 04-30-2019, 08:03 PM   #2
Pro
 
Xtrememtnbiker's Avatar
 
Trade: General Remodeling
Join Date: Jun 2013
Location: Virginia
Posts: 4,996
Rewards Points: 314

Re: Home Depot And Pallets


Wow...

Advertisement

Xtrememtnbiker is online now  
Old 04-30-2019, 08:05 PM   #3
Pro
 
tjbnwi's Avatar
 
Trade: Remodeling
Join Date: Feb 2009
Location: Cedar Tucky, Indiana
Posts: 9,878
Rewards Points: 3,806

Re: Home Depot And Pallets


Can't fix stupid...

Tom
tjbnwi is offline  
The Following 3 Users Say Thank You to tjbnwi For This Useful Post:
greg24k (05-01-2019), rrk (04-30-2019), tgeb (04-30-2019)
Sponsored Links
Advertisement
 
Old 04-30-2019, 08:57 PM   #4
Pro
 
rrk's Avatar
 
Trade: remodeling
Join Date: Apr 2012
Location: new jersey
Posts: 5,658
Rewards Points: 1,768

Re: Home Depot And Pallets


I would expect nothing less from them
I know someone that bought a gas grille from them and was missing a small part. They wanted him to disassemble it, return it for another, and assemble that one.
He bought another one and ripped the box apart right at return desk to get his missing part. Parts were everywhere.
rrk is offline  
The Following 3 Users Say Thank You to rrk For This Useful Post:
Bull Trout (05-01-2019), greg24k (05-01-2019), META (05-02-2019)
Old 04-30-2019, 09:34 PM   #5
Capra aegagrus

 
Tinstaafl's Avatar
 
Trade: Remodeler
Join Date: Jan 2008
Location: Central Pennsylvania
Posts: 23,204
Rewards Points: 1,451

Re: Home Depot And Pallets


Luck of the draw. I've had both excellent and dismal service from the box stores. Just depends on how proactive the particular individuals you're dealing with are.

Specialty supply houses are generally much better in that respect, but you do pay for it. Your choice as to whether it's worth it.
Tinstaafl is offline  
The Following User Says Thank You to Tinstaafl For This Useful Post:
Golden view (05-01-2019)
Old 05-01-2019, 05:19 AM   #6
Pro
 
Big Johnson's Avatar
 
Trade: Contractor Grunt
Join Date: Jun 2017
Location: Michigan
Posts: 4,131
Rewards Points: 4,386

Re: Home Depot And Pallets


Menards doesn’t charge for pallets, I wonder if Lowe’s does. I rarely go to home depot or Lowe’s but I go to Menards a lot for odds and ends stuff and “consumable” tools. A random piece of lumber or trim, Ladders, hardware, snacks, primer, chemicals, a piece of drywall to do a repair, etc. No one can’t beat them on mdf sheets. I actually drop off my pallets I get everywhere else at menards, they happily take them. My flooring/tile supplier can’t give them away.
Big Johnson is offline  
The Following User Says Thank You to Big Johnson For This Useful Post:
spazman (05-01-2019)
Old 05-01-2019, 05:23 AM   #7
Pro
 
Big Johnson's Avatar
 
Trade: Contractor Grunt
Join Date: Jun 2017
Location: Michigan
Posts: 4,131
Rewards Points: 4,386

Re: Home Depot And Pallets


My advice would be to drive your truck up to the loading area, buy your full pallet and tell them to load it up while you go down and return the old one. Hopefully by the time you get back you’ll be loaded up. I’d drop the pallet by the return desk door on your way to the loading area. Then walk down and grab it on your way in.
Big Johnson is offline  
The Following User Says Thank You to Big Johnson For This Useful Post:
Mordekyle (05-01-2019)
Old 05-01-2019, 05:41 AM   #8
Pro
 
hdavis's Avatar
 
Trade: remodeling
Join Date: Feb 2012
Location: CoastalME
Posts: 23,706
Rewards Points: 3,850

Re: Home Depot And Pallets


Quote:
Originally Posted by Big Johnson View Post
My advice would be to drive your truck up to the loading area, buy your full pallet and tell them to load it up while you go down and return the old one. Hopefully by the time you get back you’ll be loaded up. I’d drop the pallet by the return desk door on your way to the loading area. Then walk down and grab it on your way in.
This seems like a faster way to go.
hdavis is online now  
Old 05-01-2019, 05:57 AM   #9
Pro
 
TimNJ's Avatar
 
Trade: Remodeler
Join Date: Sep 2005
Posts: 6,051
Rewards Points: 4,592

Re: Home Depot And Pallets


Just save up your pallets.
Then one day when you are slow load them all up and return them all in one shot. 20-30 pallets X$15 worth the trip on a rain day.
__________________
Trump-The "Con Man's" Con Man.
TimNJ is offline  
The Following 2 Users Say Thank You to TimNJ For This Useful Post:
greg24k (05-01-2019), pinwheel (05-01-2019)
Old 05-01-2019, 06:23 AM   #10
Pro
 
builditguy's Avatar
 
Trade: Carpentry
Join Date: Nov 2013
Location: Missouri
Posts: 2,132
Rewards Points: 1,366

Re: Home Depot And Pallets


I rarely go to home depot. The customer service I get is ridiculous. I needed some Trex fencing. only 16'. I went to the contractor's desk. He looked it up, printed the pages of the components I needed, gave the papers to me and told me to order it online when I get home.
They did it a second time on a commercial entry door. I was done.
I learned, if it's not in stock, forget it.

I would also just save up the pallets. Seems like less time wasted on returning stuff.
builditguy is offline  
Old 05-01-2019, 06:33 AM   #11
Pro
 
MarkJames's Avatar
 
Trade: Handyman Services
Join Date: Nov 2012
Location: Arlington, VA
Posts: 8,874
Rewards Points: 14,033

Re: Home Depot And Pallets


Do they give a hard time accounting for each one on prior purchases, or just accept them?
MarkJames is offline  
Old 05-01-2019, 08:00 AM   #12
Pro
 
Fishindude's Avatar
 
Trade: Industrial
Join Date: Aug 2017
Location: Indiana
Posts: 420
Rewards Points: 892

Re: Home Depot And Pallets


Home Depot, Lowes, Menards would be my very last resort for any type of building materials. These places are set up for home owners, not contractors.

A contractor doesn't have time to wander around a multi acre store loading materials, etc. and haggling over pallets. Find a local masonry supply house or a good locally owned lumber yard for that stuff, call in your order and have it delivered to your jobsite. Most places like this will deliver for free if your order is of any size.
Fishindude is offline  
Old 05-01-2019, 08:09 AM   #13
Pro
 
rescraft's Avatar
 
Trade: residential remodeling/construction
Join Date: Nov 2007
Posts: 638
Rewards Points: 1,331

Re: Home Depot And Pallets


I wonder if it has anything to with "slippage", as in other businesses. Whereby they offer a rebate, knowing full well, there will be a good percentage of people who don'f follow through with the paperwork to get the rebate, so it's money in their pocket.

In this case, the rebate, is the pallet; people not returning them because it's a hassle.

Or it could just be an accounting thing, and EVERYTHING going in and out of the stores, has to be accounted for. PIA for sure.
rescraft is offline  
Old 05-01-2019, 09:47 AM   #14
Pro
 
Randy Bush's Avatar
 
Trade: Exterior Remodeling
Join Date: Mar 2011
Location: Great Falls, MT
Posts: 5,454
Rewards Points: 1,300

Re: Home Depot And Pallets


I don't buy much bulk stuff from HD, But when I do buy it goes on my commercial card, that way when do returns , just tell them it is on this card , easy doing it that way. No fuss on returns . I do agree it is stupid can't just swap out the pallets each time.
Randy Bush is online now  
Old 05-01-2019, 07:18 PM   #15
Pro
 
Adamthebuilder's Avatar
 
Trade: Builder
Join Date: Apr 2016
Location: Dayton Ohio
Posts: 102
Rewards Points: 232

Re: Home Depot And Pallets


Fishin Dude - They all cater to the homeowner. Which is why the offer roofing, siding, plumbing, new kitchens, counters, HVAC ... and probably fencing too.

Not sure how they work all that though. Does the homeowner pay them and the contractor separately, or do they charge the home owner for both materials and labor, and then pay the tradesman?

My thought has always been that they beat down, the lower quality trades, to basic wages for installation.

Maybe there is someone who can convince me I am wrong?
Adamthebuilder is offline  
Old 05-01-2019, 08:15 PM   #16
Pro
 
TimNJ's Avatar
 
Trade: Remodeler
Join Date: Sep 2005
Posts: 6,051
Rewards Points: 4,592

Re: Home Depot And Pallets


Quote:
Originally Posted by Adamthebuilder View Post
Fishin Dude - They all cater to the homeowner. Which is why the offer roofing, siding, plumbing, new kitchens, counters, HVAC ... and probably fencing too.

Not sure how they work all that though. Does the homeowner pay them and the contractor separately, or do they charge the home owner for both materials and labor, and then pay the tradesman?

My thought has always been that they beat down, the lower quality trades, to basic wages for installation.

Maybe there is someone who can convince me I am wrong?


They sub out the labor
__________________
Trump-The "Con Man's" Con Man.
TimNJ is offline  
Old 05-01-2019, 08:15 PM   #17
Capra aegagrus

 
Tinstaafl's Avatar
 
Trade: Remodeler
Join Date: Jan 2008
Location: Central Pennsylvania
Posts: 23,204
Rewards Points: 1,451

Re: Home Depot And Pallets


Quote:
Originally Posted by Adamthebuilder View Post
Not sure how they work all that though. Does the homeowner pay them and the contractor separately, or do they charge the home owner for both materials and labor, and then pay the tradesman?
HO contracts with and pays the box store for everything, and the box store subs out the labor. The money's not great at all, but does serve as a hole-filler. One plus is that it can get your foot in the door for other projects contracted directly with the HO.

Having said that, it's generally a PITA. I did it for a couple of years; won't be doing it again.
Tinstaafl is offline  
Old 05-01-2019, 08:20 PM   #18
spazman
 
spazman's Avatar
 
Trade: floorcovering installer
Join Date: Feb 2012
Location: agency missouri
Posts: 630
Rewards Points: 120

Re: Home Depot And Pallets


I get a lot of work from the local Menards. They have a list of local contractors. When the customer asks about installation the sales person gives them the list and tells them to call one of us. I get the call do the measure and give the quote. Customer pays Menards for material and me for my labor when the job is done. I set the price and the schedule. I don’t know about hd but the local Lowe’s uses an out of town installation company that from what I hear aren’t very well paid or reliable.
spazman is offline  
Old 05-01-2019, 10:32 PM   #19
Pro
 
Bull Trout's Avatar
 
Trade: General Contractor
Join Date: Dec 2016
Location: Salish Sea
Posts: 1,009
Rewards Points: 572

Re: Home Depot And Pallets


Our local blowes was recruiting contractors probably 15 years ago, I heard them out thinking it might be good filler work, I could not get out of there fast enough

They set the pricing, they collect upfront, they measure and order materials, you come to the store to pick up the materials and need to call them for approval on change orders, and then maybe you get paid

I asked what happens if you get sent out to replace an exterior door and find rot, but the HO doesn't approve the repair work, "you install the door the best you can"

I'd rather go fishing if I have a free day
Bull Trout is offline  
Old 05-02-2019, 12:20 AM   #20
GC/carpenter
 
Calidecks's Avatar
 
Trade: Decking, Railing, Carpenter/General Contractor
Join Date: Nov 2011
Location: Anaheim Hills, California (OC)
Posts: 36,921
Rewards Points: 19,776

Re: Home Depot And Pallets


I can't tell you how many jobs I've gotten from my Lumber yard. I take their references seriously due to the fact that there's a certain amount of risk involved when they recommend a contractor. Now that's not to say I take anyone else's less serious.


Mike.
_______________

Advertisement

Calidecks is online now  


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Join Now... It's Fast and FREE!

I am a professional contractor
I am a DIY Homeowner
Drywall Talk is for
PROFESSIONAL CONTRACTORS ONLY!

At DrywallTalk.com we cater exlusivly to professional contractors who make their living as a contractor. Knowing that many homeowners and DIYers are looking for a community to call home, we've created www.DIYChatroom.com DIY Chatroom is full of helpful advices and perfect for DIY homeowners.

Redirecing in 10 seconds
No Thanks
terms of service

Already Have an Account?