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Customer Refusing To Pay

 
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Old 02-15-2018, 09:57 AM   #21
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Re: Customer Refusing To Pay


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Originally Posted by tgeb View Post
Quote:
She even said it looked okay "until I said I got close to the texture as I possibly could, it wasn't going to be a perfect match." Then all of a sudden she got a PhD in home inspection
Sometimes you have to know when to stop talking. You brought this on yourself. When she said it looked OK, you should have "yes it does, it's perfect."
That is true, but she looked dead at it and said that looks good so i figured why not have a nice talk about it explaining to her it was a patch job so it can only get so close. I agree I should have shutup. I thought she was going to say "I understand I just wanted my ceiling back" like alot of people have said to me.

Also you CAN'T charge 1200 for that the spot was like 13"*20" on the wall and like 30"x23" on the ceiling.
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Old 02-15-2018, 10:00 AM   #22
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Re: Customer Refusing To Pay


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IM NOT WILLING TO GO DOWN ON ANYTHING.

I said it could have been done for $200 I never told her to give me $200 she agreed to $275 so I feel she needs to pay that.
you said you would have been willing to take $200

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I would have been willing to go down to $200 to $225...but due to her disgusting actions and the fact she think she is running the show im not willing to compromise.
KAPs math holds, you would have taken $200 and have received $80 it is $120 that you are not willing to walk away from. It sucks leaving any money on the table, but sometimes you need to do a cost benefit analysis, even if everything goes your way in small claims you will lose at least a 1/2 day in court so 4 hours, 1 hour filing, 1 hour on calls telling her you are going to file, so best cast scenario you will be investing 6 hours, likely more, to recover $120 or even $190, if you spent those 6 hours doing repair work @ the 100/hour you expected on this job you will be $410 ahead.

That is assuming everything in small claims goes your way and goes quickly, without a contract there is no guarantee that you would be awarded anything in small claims.
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Old 02-15-2018, 10:10 AM   #23
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Re: Customer Refusing To Pay


Send an invoice for the remainder.

Send her to collection.




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Old 02-15-2018, 10:21 AM   #24
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Re: Customer Refusing To Pay


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Originally Posted by Hank hill View Post
IM NOT WILLING TO GO DOWN ON ANYTHING.

I said it could have been done for $200 I never told her to give me $200 she agreed to $275 so I feel she needs to pay that.
you said you would have been willing to take $200

Quote:
Originally Posted by Hank hill View Post

I would have been willing to go down to $200 to $225...but due to her disgusting actions and the fact she think she is running the show im not willing to compromise.
KAPs math holds, you would have taken $200 and have received $80 it is $120 that you are not willing to walk away from. It sucks leaving any money on the table, but sometimes you need to do a cost benefit analysis, even if everything goes your way in small claims you will lose at least a 1/2 day in court so 4 hours, 1 hour filing, 1 hour on calls telling her you are going to file, so best cast scenario you will be investing 6 hours, likely more, to recover $120 or even $190, if you spent those 6 hours doing repair work @ the 100/hour you expected on this job you will be $410 ahead.

That is assuming everything in small claims goes your way and goes quickly, without a contract there is no guarantee that you would be awarded anything in small claims.
I apologize if what i stated wasnt clear.

I meant I would be willing to do the job for $200 meaning if I had to charge $200 to get the job I would have. But she agreed to $275 so that's the price.

Im not saying she could have gave me $200 (which she wasn't willing to do) and I would have walked away. I want what was agreed upon.

Also your saying i expected 100/hr but the only reason it came out to a rate of $100/hr was because I did the job quickly i could have took my time and stretched another hour and half or came back the next after letting everything dry instead of taking my heat guns to the patches, but why do that for such a small job, so she feels like she got more bang for her buck?
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Old 02-15-2018, 10:31 AM   #25
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Re: Customer Refusing To Pay


Just to let you know - I charge about $400 for a patch like that and have no problem getting it. It's sort of a minimum charge deal. I have to visit, demo, tape and mud, go back a couple times to recoat and sand and finally to texture. Even if I'm only there for 10 minutes to recoat, it's an hour minimum in my books. So, a little patch like that up to maybe 4'x4' is going to cost $400 - more if they're more than 20 miles from my shop because I charge 1 way travel time on stuff like this if it is outside my preferred market area.
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Old 02-15-2018, 10:35 AM   #26
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Re: Customer Refusing To Pay


Yes let's keep its real please!

I meant $80 is the crackhead price.

Honestly I felt $275 was a good price, my father is a older so his prices may be out of date/lackadaisical/given without adjusting to the industries modern price set and since he has always priced them for me and for the company my idea of pricing is scewed from that probaly.

Last edited by Hank hill; 02-15-2018 at 10:58 AM.
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Old 02-15-2018, 10:45 AM   #27
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Re: Customer Refusing To Pay


Quote:
Originally Posted by Pinewood C&C View Post
Just to let you know - I charge about $400 for a patch like that and have no problem getting it. It's sort of a minimum charge deal. I have to visit, demo, tape and mud, go back a couple times to recoat and sand and finally to texture. Even if I'm only there for 10 minutes to recoat, it's an hour minimum in my books. So, a little patch like that up to maybe 4'x4' is going to cost $400 - more if they're more than 20 miles from my shop because I charge 1 way travel time on stuff like this if it is outside my preferred market area.
Well I'm definitely charging to low and going about it the wrong way with trying to finish those jobs in one day instead of doing the traditional route of letting it air dry and coming back several times.
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Old 02-15-2018, 11:02 AM   #28
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Re: Customer Refusing To Pay


I have learned that the moment a new customer says something along the lines of "Previous contractor stunk or was a ripoff or I've had 10 different guys in here they were all bad" it is time to run away and not look back.

There's no way you're going to make her happy. Walk away from it and eat the $120.

I thank God every day that I am blessed to almost always be working for good and decent people.
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Old 02-15-2018, 12:21 PM   #29
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Re: Customer Refusing To Pay


Alright so there’s some heavy comments here about it being your fault, that you’re not qualified or they’re too good for the job you did. Some tough love here for sure.....and ok yes some ofthat may be true.

But——In the real world, on some small work like this, it happens, maybe no signed proposal, they seem nice, etc. don’t beat yourself up.

Honestly the great news which I don’t know if anyone has pointed out, is you didn’t really lose much. Sure I’d love to have $120 extra bucks in my wallet, but it could’ve been worse.

Live and learn. Personally, for that amount of money I would send an invoice (maybe but probably not). And walk away. If you terrorize this lady, the cost in the long run to you- bad (or worse than she’s already crap talking) or a negative online review. To me, that could be worth thousands if not more, if just one future client sees that review or hears this Lady chime off about how bad you were....

Bottom line, don’t beat your self up, walk away and keep it civil between you and client if possible.

Last edited by LPG; 02-15-2018 at 12:25 PM.
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Old 02-15-2018, 12:27 PM   #30
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Re: Customer Refusing To Pay


I wouldn't let her get away with it. I'd demand my money and threaten to report her to a collection agency. If she didn't pay up, I'd turn her azz in.

If you let jak-off people like this slide by, they'll continue to do it to the next slob that comes along.
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Old 02-15-2018, 12:55 PM   #31
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Re: Customer Refusing To Pay


I say,... buck twenty is a damn cheap lesson! Walk away! your not going to change her. Reword your contract next time. It on ol'Pops anyway!! And, remember to never miss an opportunity to keep your mouth shut.... Oh, and tell the old man to raise his prices! Patch looks good, what you show. texture looks tough to match
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Old 02-15-2018, 12:58 PM   #32
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Re: Customer Refusing To Pay


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Originally Posted by tang View Post
I say,... buck twenty is a damn cheap lesson! Walk away! your not going to change her. Reword your contract next time. It on ol'Pops anyway!! And, remember to never miss an opportunity to keep your mouth shut.... Oh, and tell the old man to raise his prices! Patch looks good, what you show. texture looks tough to match
She paid, my father had to go back and make it right cost him 3 hours.


He said she didn't give him a hard time, still doesn't excuse the fact she called the police or acted like it atleast and disrespecting me and not letting me get my material out her house Among other things but we know god doesn't like ugly.

Last edited by Hank hill; 02-15-2018 at 01:04 PM.
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Old 02-15-2018, 12:59 PM   #33
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Re: Customer Refusing To Pay


Just curious, even if he had a 50 page contract how much time would it take to collect that $200? Would there be court involved ? Most know I don't use contracts often and am
Curious to how it works.


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Old 02-15-2018, 01:05 PM   #34
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Re: Customer Refusing To Pay


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Originally Posted by tang View Post
I say,... buck twenty is a damn cheap lesson! Walk away! your not going to change her. Reword your contract next time. It on ol'Pops anyway!! And, remember to never miss an opportunity to keep your mouth shut.... Oh, and tell the old man to raise his prices! Patch looks good, what you show. texture looks tough to match
Oh and we're definitely going to change a few things up! Lol.
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Old 02-15-2018, 01:07 PM   #35
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Re: Customer Refusing To Pay


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Originally Posted by NYgutterguy View Post
Just curious, even if he had a 50 page contract how much time would it take to collect that $200? Would there be court involved ? Most know I don't use contracts often and am
Curious to how it works.


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The old saying is that a contract is only as good as the two people who sign it. I think psycholgically is has some strength as people (in general) are more apt to biding up to ther agreement as well as paying up instead of risking going to court.

I've taken quite a few cases to small claims court with contracts in hand along with other valid proof (pictures, testimonials, etc) and won every time. It's a pretty quick and easy process, file the papers, pay 25 bucks or so, get a date set, then present your side of the story to the judge and then the other clown tells his (or hers) story. Judge does his thing. But it's only a "judgement" and doesn't mean that you'll get paid. Plus you lose a day off of work.

Verbal agreements can also be considered as "contracts."

I think reporting the bums to a collection agency is far more damaging to their credit than trying to get 200 bucks or so.

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Old 02-15-2018, 01:19 PM   #36
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Re: Customer Refusing To Pay


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The old saying is that a contract is only as good as the two people who sign it. I think psycholgically is has some strength as people (in general) are more apt to biding up to ther agreement as well as paying up instead of risking going to court.

I've taken quite a few cases to small claims court with contracts in hand along with other valid proof (pictures, testimonials, etc) and won every time. It's a pretty quick and easy process, file the papers, pay 25 bucks or so, get a date set, then present your side of the story to the judge and then the other clown tells his (or hers) story. Judge does his thing. But it's only a "judgement" and doesn't mean that you'll get paid. Plus you lose a day off of work.

Verbal agreements can also be considered as "contracts."

I think reporting the bums to a collection agency is far more damaging to their credit than trying to get 200 bucks or so.


Sounds like unless it's a significant amount of coin it's cheaper to let it go. Guess more of a matter of principle


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Old 02-15-2018, 01:57 PM   #37
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Re: Customer Refusing To Pay


^^ sexactly.

And most small claims courts have $ max cutoffs, that won't take any cases above 2-3k or whatever set number they have for that county.


Funny story, I took some bum to small claims court and once we started the judge says to the guy that I'm up against... "Mister Cahoun?? You here AGAIN ??"

I guess the bum was being sued so much that the judge knew him quite well. SMH. I won the case and got half my money.

FYI, not only can you challenge the amount owed to you but you can also try to sue for any other monetary inconvienences such as lost time from work, phone calls, house visits, and trying to remedy things on your own time.

Say that it was a sub who screwed you over, you can sue for additonal damages. Say a HVAC sub took way too long (or never finished) installing a furnace which totally threw off your scheduling for other subs to come in or slow down your progress and set back your finish deadlines, etc. Thus, causing a loss of money (and time) for you which was a direct fault of the HVAC bum.

I found this to often be effective before I file and schedule a hearing. I'll write the bum a short letter stating that I am going to take him to small claims court for the amount owed (i.e $1000) PLUS additional "damages and inconvienence" fees on top of that (another $1000). I'll then state in the letter that I'll give him the option to pay me my 1000 bucks in 7-10 days, settle out of court and I'll erase the additonal $1000 for damages. If he doesn't bite, I'll follow through and file.

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Old 02-15-2018, 02:09 PM   #38
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Re: Customer Refusing To Pay


NJ, contract required on jobs over $400.

To OP, if the cops came they should have given you access to her home to get your tools out.
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Old 02-15-2018, 02:17 PM   #39
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Re: Customer Refusing To Pay


glad you got paid, hope you learned something from all of this
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Old 02-15-2018, 03:37 PM   #40
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Re: Customer Refusing To Pay


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glad you got paid, hope you learned something from all of this
OK...so he finally got paid after the lady seemed to shift gears a lot. (edited)

I did see a lot of derision about the price that was charged. Without knowing the area, it isn't fair to assess a fair price. DC, SF, and NYC may charge four times more than a rural area in the south. How is the local economydoing? Another large factor.

I have heard, and seen, more problems in collecting from single women. Guess that is my problem.

Introduction of sorts...I have a new cabin solar business and am semi-retired. So far everybody wants me to work when I can not due to other obligations. Having been self-employed for 25 years, dealing with such frustration is a basic part of being self-employed.

I actually joined the board due to a post hurricane Irma Florida roofing challenge. Trying to figure out a solution to a challenge before exposing myself as an idiot. I've done over 25,000 feet of roofing. Which probably ranks me as a "roofing nuisance" of sorts.

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