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Client Wants To Meet Subs

 
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Old 03-21-2019, 09:09 AM   #1
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Client Wants To Meet Subs


So I have been working with a client on a new house, some of the things she wants came across as weird, but thatís beside the point, after changing the plans and contract a few times, she now wants to meet all the subs... yes before the contract is sign...

There has been plenty of red flags of pita factor, I have wondered if I was the right contractor for her, so when she asked if she could meet my subs, I questioned her if she doesnít have trust and confidence in me, and I explained to her that I will not release sub info prior to a signed contract, I explained to her that I take full responsibility to anything my subs do... if she does have a problem with anyone I bring on, I will try to resolve any issues she may have,

As far as after a signed contract I have no problem giving them my subs list, but as a sub I have never received a call from a generals client, and I never had a request like that, sheís obviously not concerned with the costs and trying to steal subs, she is just worried about quality control...

Have any of you guys run into this kind of situation? What would your responses be?


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Old 03-21-2019, 09:28 AM   #2
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Re: Client Wants To Meet Subs


No upside for you or the subs. Since there is no contract , bus should get whatever their trip charge is to show up. Could be half day, whole day, whatever.

Or blow it off.

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Old 03-21-2019, 09:31 AM   #3
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Re: Client Wants To Meet Subs


BTW, if someone doesn't want one of my subs onsite, it's a deal killer. I've never agreed to so m edging like this, and wouldn't.
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Old 03-21-2019, 09:37 AM   #4
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Re: Client Wants To Meet Subs


I think you are taking the correct approach. Your subs are none of their business until you have a signed deal.

If you do get the deal, I would have a private meeting with subs beforehand and explain to each that they are working for you on this job, and to keep client interaction to a minimum. No side deals or agreements with the client, everything goes through you.

Doesn't happen very often, but every now and then you run into a dishonest client who tries to capitalize on all your work and hire subs direct.
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Old 03-21-2019, 09:48 AM   #5
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Re: Client Wants To Meet Subs


I could see the prospect trying to work directly with some of them, or spec them with a competitor. I'm not a GC, but I sub jobs here and there, after doing some design input, offering suggestions, etc.

I once lost a sizeable deck and patio job when a client postponed the decision for a couple months. That was after I sketched it up and ballparked it, and introduced my guy to go over some details and cost it up in detail. I showed up 6 months later to see my design, done by my guy, completed. We had a little talk about that one, but I technically didn't have a leg to stand on. Lesson learned.

Floor guy did that to me once, too. He's history.
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Old 03-21-2019, 11:32 AM   #6
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Re: Client Wants To Meet Subs


Hey OP, take it one step further and offer to have a sleepover party.
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Old 03-21-2019, 11:39 AM   #7
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Re: Client Wants To Meet Subs


Quote:
Originally Posted by hdavis View Post
BTW, if someone doesn't want one of my subs onsite, it's a deal killer. I've never agreed to so m edging like this, and wouldn't.


It has to be credible reason for a customer to not want my subs, for instants had a paint sub wash his brush in the kitchen sink, (of an occupied residence) that was the first and last time I used him...


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Old 03-21-2019, 11:59 AM   #8
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Re: Client Wants To Meet Subs


Quote:
Originally Posted by Jonbuild View Post
It has to be credible reason for a customer to not want my subs, for instants had a paint sub wash his brush in the kitchen sink, (of an occupied residence) that was the first and last time I used him...


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Unless the sink was full of dishes, I would have settled with getting a better understanding for next time.
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Old 03-21-2019, 12:20 PM   #9
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Re: Client Wants To Meet Subs


I've washed many a brush out in the KS. But each of us have our tipping point.
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Old 03-21-2019, 01:06 PM   #10
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Re: Client Wants To Meet Subs


Quote:
Originally Posted by MarkJames View Post
Unless the sink was full of dishes, I would have settled with getting a better understanding for next time.


I made it clear afterward no washing in an occupied kitchen sink! Especially if there is a laundry sink!

I should rephrase; that was not the only reason I didnít use him again, just kinda the start... the homeowner is who brought it to my attention, he was also arrogant and full of himself


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Old 03-21-2019, 01:09 PM   #11
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Re: Client Wants To Meet Subs


Quote:
Originally Posted by SmallTownGuy View Post
Hey OP, take it one step further and offer to have a sleepover party.


Yeah... I donít know bout that... maybe if they were 40 years younger... (clients are two ladies BTW)


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Old 03-21-2019, 02:59 PM   #12
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Re: Client Wants To Meet Subs


Good grief.

You are the general. You pick the subs. End of the story. She can meet them when she brings coffee and donuts to the job. Any other reason is a no.

It is your job or it isn't. And if you have loyal subs, they won't do you wrong anyway, but why let a client run your show.

Best you put the brakes on and tell her like it is, or walk.
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Old 03-21-2019, 07:51 PM   #13
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Re: Client Wants To Meet Subs


Tell them what I tell my customers: All my subs and all other subs are a bunch of hillbilly red neck apes but that’s why you’re hiring me.

Last edited by Tinstaafl; 03-21-2019 at 08:41 PM. Reason: Language
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Old 03-21-2019, 08:26 PM   #14
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Re: Client Wants To Meet Subs


Bottom line you have no contractual agreement with any sub until you have one with the client. So for all intent and purposes you don't have them as subs yet.


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Old 03-21-2019, 08:57 PM   #15
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Re: Client Wants To Meet Subs


Yeah screw this. I'm hired to do the job. Who I hire to help expedite that job is between me and them..........not you and them. Deal breaker for me
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Old 03-21-2019, 09:06 PM   #16
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Re: Client Wants To Meet Subs


That is odd, ODD like the stuff nightmares are made of, imo.

Legitimate question, "Mr Mrs new home client, what are your concerns, that you would like to meet my subs, before we sign the contract?"

What happens if circumstances arise and they need to be replaced?


What happens if you'd not care for them them in someway?


And let's say they do? What happens if they take a dislike to one of their employees, after the fact? Or their employees are not what they expected after meeting the lead or owner of the sub contracting company?

There is no answer that warrants meeting them prior, that doesn't have poor if not really bad implications for you the GC. It can wait till the job starts and they can meet the trades in order. (My order to the subs and tradesman would be yes sir yes mam, nice day and NOTHING ELSE)


What about a wrap party after everyone is happy and paid?
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Old 03-21-2019, 09:49 PM   #17
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Re: Client Wants To Meet Subs


walked away from a nice projet last month for the same basic reason
client , a young doctor, wanted to be part of all aspects of the job .
the planning, and when we do what.
it go to we were 4 months into the project, a remodel of a 1 bedroom condo , and had only finished demo.
he still hadn't decided on all the details
he actually started interviewing different electricians for my project!
he said " well i want to have them come out ,and give me ideas"

i canceled the permit .
tried once to explain that i was to run a permitted job ,this was not a joint -venture ,it was my project , and he was the customer.
he was actually a nice guy, but kept trying to push his agenda.
finally i told him i was out .
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Old 03-21-2019, 09:55 PM   #18
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Re: Client Wants To Meet Subs


Quote:
Originally Posted by woodspike View Post
walked away from a nice projet last month for the same basic reason
client , a young doctor, wanted to be part of all aspects of the job .
the planning, and when we do what.
it go to we were 4 months into the project, a remodel of a 1 bedroom condo , and had only finished demo.
he still hadn't decided on all the details
he actually started interviewing different electricians for my project!
he said " well i want to have them come out ,and give me ideas"

i canceled the permit .
tried once to explain that i was to run a permitted job ,this was not a joint -venture ,it was my project , and he was the customer.
he was actually a nice guy, but kept trying to push his agenda.
finally i told him i was out .
I have to ask....what kind of doctor?
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Old 03-21-2019, 10:01 PM   #19
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Re: Client Wants To Meet Subs


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I have to ask....what kind of doctor?
Proctologist

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Old 03-21-2019, 10:51 PM   #20
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Re: Client Wants To Meet Subs


I had a client before Christmas tell me that they didnít want me to buy there flooring from my usually supplier but another company in town. Exact same product.

Something about he took a call while they where in the store. (Mom and Pop flooring store)

I told them that my relationship with my supplier was not worth there flooring job. Then they hired to do everything else.

Best part was I ran into them a few weeks back and they where unhappy with the other stores installer.

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